This hotel is very very dated, the staff couldn't care less and almost you can sense they wish the guests would just all go away.
It took us 5 hours to finally check in. We arrived jet lagged from a 15 hour flight from Sydney and got given a dreadful room, were treated like muck and had to call a manager. Only then did we get another room, yes it was OK, but for a booking "with a view" it overlooked the car park.
The staff are simply un-interested. It basically destroys anything you have heard about "Disney = Good Customer Service".
We tried to order room service and were told it is always a minimum wait of 60 minutes plus. All we wanted was some hot milk for our child.
The 3 day meal plan we booked, wasn't 3 meals, it was breakfast, a snack and a $15 voucher for dinner - we still haven't been reimbursed.
We tried to book the "flag ship" restaurant Napa Rose and 3 times Guest Services told us they would sort it out. By the 4th call, we were told we could eat there as it was closed that night for a private function anyway. Why we couldn't have been told that in the first place, beggars belief.
Carry photo ID at all times. The jobs worthy staff like to ask you for it, just to pee you off. Even to get in the pool area. Your room key isn't enough.
The food by the pool is disgusting, the breakfast made us all get terrible stomach upsets. No one cared at all.
It is a total shame, that this run down place exists to service Disney and markets itself as 5 star.
Bad bad bad hotel and bad for Disney.