We were led to believe this was the best at disneyland. Certainly it was the most expensive. We were there at the end of april for 3 nights and had expected a nice hotel, off season. When we checked in the lady had to go see her supervisor three times so it told almost 30 minutes to check in. The hotel is tired and the rooms looked and felt dank and dirty. The next day we asked to move to a different type of room which was ok (again after visits to the supervisor). We were told they would call us when the room was ready which didn't happen. When we finally got new room cards they didn't work so another trip down stairs. We tried to get a drink at the bar twice and while a lot of staff busy stacking napkins etc only one serving and so very slow. This place is a factory with the only aim to make as much out of the punters as possible.