Forget the price because everyone knows it is EXPENSIVE but it is the location that you are paying for ... really!!! Stayed here for the first time and the building and the design and all didn't impress me too well and not much activites for kids to participate w/in the hotel compared to Disney hotel in Florida where they had small shows inside the lobby where kids can hang out and do arts and crafts.
Nevertheless, folks gave them rave review for the location and it is true..... walking distance to Disneyland and Cal Adventure.
Customer service was fine, didn't get to chance to check out their pool, no time! Very clean, furnitures are still in good shape though old.
They make every effort to check your room in the afternoon and see if there is anything else they can straighten out or clean for you. Nice to come back after a tiring long day to see couple of chocolates courtesy of the staff/hotel waiting for you on the night stand!!! =)
Storybook restaurant is great. Should try that. Buffet is small, could be alot bigger but the selection of food is good.