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“GCH's Mandara Spa excellent service” 5 of 5 stars
Review of Disney's Grand Californian Hotel

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Disney's Grand Californian Hotel
4.5 of 5 Hotel   |   1600 S Disneyland Dr, Anaheim, CA 92802   |  
Hotel amenities
Ranked #21 of 115 Hotels in Anaheim
Certificate of Excellence
Vancouver Island, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
“GCH's Mandara Spa excellent service”
5 of 5 stars Reviewed January 2, 2013

I wasn't going to bother writing a review for our second stay at GCH but after just returning from their spa and having a most excellent treatment I felt I should. The spa itself is nice enough...clean pleasant atmosphere. If they ever do a reno they need to put in some changing rooms specifically for changing clothing. The only place to change is either the toilet stalls or the showers. Anyway on to my reason for posting. I had their "Bundle Treatment" The girl for the facial was very good, very knowledgable about products but at the same time did not push them aggressively. Cecilia did my massage and oh my goodness was she fantastic! Such a nice person and her technique was by far the best massage I have ever had. I had strained my back with the luggage and the Disney rides the last 3 days didnt help, but after seeing Cecilia it is much better. I told the Spa manager they are lucky to have such an excellent employee.
GCH staff as well have been very good. In particular the morning houskeeping staff has been very good about quickly completing any extra requests I had and I have to say every room service attendant we have met (and over the last 4 days we have had room service alot!) has been very friendly. Yes the price to stay here is high but in terms of our experience on this trip it is worth every penny.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,146 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 2, 2013

Our stay was disappointing for one reason alone. The staff, and not just one or two of them, were indifferent or surly. I have stayed in many different 5 star hotels worldwide for business and pleasure and this one ranks the poorest for service bar none! I will not be staying there again.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hubbard, Oregon
Senior Contributor
22 reviews 22 reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 1, 2013

The initial impression of the hotel is that of those hotels built in national parks by the railroads back in the 1920's and 30's. The exterior fits the image as does the lobby area. Unfortunately, that's as "GRAND" as it gets. There is nothing special otherwse except the price, which is way too pricey, even for Disneyland, which is now too pricey to visit except on a very special occaison. If you are comming to Disneyland and plan on staying in one of their hotels look for a package deal to save $. I give the hotel and both parks a poor rating because of price and because Disneylands upkeep, appearance, and maintenance standards have visibly dropped. I would also say the hiring standards of the castmembers/staff have also dropped.unless I just happened to be there for 2 days when about a third of the staff just felt surly.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Top Contributor
226 reviews 226 reviews
32 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed January 1, 2013

We stayed for four nights in late October, 2012. Check in was quick and impersonal. Communal areas were noisy, uncomfortable and busy. Room was dead average. Beds were fine but we had to get two queens rather than one king. Nice that it is a non-smoking property. We did not go to the pool but it must have been fun because there were so many people there throughout all four days. Restaurants are way too expensive for the quality of food and service. So nice to walk out of the hotel and be in Adventure Land or close to the entry to Disneyland. Really like the restaurants in the area I think is called Disneytown.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Top Contributor
56 reviews 56 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 31, 2012 via mobile

We just completed a 4 night stay at the Grand Californian staying in room 2259. The room was small and we really wanted to get a room with 1 queen and 1 bunk bed but that was not available even though we asked for it a month prior. After deducting the cost of the park hopper passes and character meal at the Storytellers Cafe the room cost $600 per day. The bathtub drain was partially clogged and a puddle of water always appeared. The view was poor and the arch on the facade partially blocked the view which really wans't much unless you like looking at cars driving into the hotel grounds.
Room 2259 was the farthest from the lobby too. Staying here gives you the "privilege" of getting into the park an hour earlier than the general public but the wait to get in resulted in an 30 minute delay so we only had about 30 minutes before the hordes descended on fhe park. I think getting charged $22 a day for valet parking is just pure greed on Disney's part as well. We would have paid half of what we paid if we stayed at a hotel off of the Disney property.

Stayed December 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colorado
Top Contributor
80 reviews 80 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed December 30, 2012

Aside from location, the Grand Californian is not grand except in its pricing structure. The staff gives the impression that the magic is missing. The rooms, two queen beds and an average bathroom, are as tired as Tink. The room rate is expensive. I can not speak to the other Disney hotel, Paradise Pier, but look at your other options before you book this hotel.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 29, 2012 via mobile

We have had many enjoyable stays at this hotel, but they advertise their rooms are for 5 people and they aren't. If you have small children you may be able to make it work. We are forced to pay for 3 adults and 2 children, however no accommodation is made for the ages in the room. They always want to give us a room with 2 queens which is obviously not appropriate for three adults and two teenagers. And then we have to fight for the few rooms they have available with 2 queens and a day bed. This visit we didn't win and are stuck with 2 queens. One would think there would be a filter for people who really need this room, oh they also offer a sleeping bag- my 17 year old was not amused. For the price we pay, based on their ages, we feel ripped off. We will never stay here again. It is unfortunate that you have to throw a fit for them to give you what you want, we witnessed this many times, it's very sad that rooms are held for the people that yell the most. This is not how we like to conduct ourselves so we will look for other locations in the future.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Grand Californian Hotel

Address: 1600 S Disneyland Dr, Anaheim, CA 92802
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Anaheim
#8 Business Hotel in Anaheim
#18 Family Hotel in Anaheim
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Disney's Grand Californian Hotel 4.5*
Number of rooms: 1019
Official Description (provided by the hotel):
This stunning hotel offers premium accommodations and rich dining experiences in American Craftsman style and elegance. With its world-class spa, an impressive array of amenities and impeccable Disney service, Disney's Grand Californian Hotel & Spa defines grandeur in every way. Located in the heart of Downtown Disney District, this hotel is just steps away from exceptional dining and entertainment. And with your park ticket, enjoy an exclusive entrance to Disney California Adventure Park. ... more   less 
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Also Known As:
Grand Californian Hotel
Grand California Hotel
Disney California Hotel
Disneys Grand Californian Hotel
Disney Grand California Hotel
Disney Grand Californian Hotel
Disneyland Grand Californian Hotel
Disneys Anaheim

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