We overall had a great stay at the hotel. Im going to give my stay a 4.5 out of 5 because unless everything was perfect, it cant be a 5. Seldom can any hotel deliver perfection so PP falls within what normally happens at a hotel. I spent a lot of time doing research on PP and reading others reviews. Also, I work at a 5 star hotel on the Las Vegas Strip, so I have a unique understanding of hotel ops.
The good - The people working at the hotel are castmembers and as such, give guests the highest level of personal interaction (are very patient and good natured). Our check in was very quick and the bell service did a good job helping us unload and get our baggage ready to deliver to our room. My desk agent was pleasant and asked about our stay (what are we celebrating). This was our first time to DLR, so we got first timer buttons. She gave us a nice view of Calfornia Adventure (more on this later). She also gave my 2 yr old daughter some free balloons, which she loved.
The room was nice, spacious and clean. We liked the decor and although its not as "Disney'd up" as Disneyland hotel, I felt we got our value in staying in the Disney experience while in the hotel (I only left the property twice for some take out and food to put into our fridge. By the way - Coco's restaurant is only 250 yds from the hotel and we ordered breakfast over the phone after reviewing the menu online and had a complete meal for three in about 15 minutes for about $20!) I dont have a lot of pics but I hope they are helpful. We liked having the fridge. Be forewarned though that the freezer section is open air and will freeze anything really close to it - we had some salads whos lettuce froze and its just yucky after that.
We did not have tremendous issues with the elevators as others have reported. We took the glass elevator up and that usually opened up before the others. It is an express elevator for only the top floors and did not have access from the room floors.
Kids TV room - very cute and helpful when wife and baby were waiting for me
The pool looked clean, but never used it. The fitness room was nice, but never used it. Why? Because after a full day at the park, we were exhausted. We walked 4-5 miles easy. We did watch the fireworks from the pool deck which was cool. The choreographed music is played to accompany the show!
We were on a budget so we didnt eat at the hotel restaurant but I saw plenty of others enjoying the food. We did make use of the microwave in the cafe to heat up left overs. That was nice to have available.
Business center - the hotel really shined here. i had a small crisis in which I had to send something back home. I called the front desk and was immedietly directed to the business center on the 2d (maybe 3rd) floor. They had Fedex service and assisted me in Fedex'ing my package at no charge! The agent even helped my get the package bubble wrapped. It was a great feeling to know that they were there to help
Gift shop - normal stuff but had some decent items on sale. The castmembers were great - very friendly and enthusiastic. Made chit chat with me during the transaction.
Concierge was very helpful and gave me good advice on places to eat. Was not trying to push me to Disney-only spots. Very helpful in giving directions
Parking - spaces are small but always found one near the entraces. No elevator, but that is what bell service is for! C'mon - 5$ to have someone move all your suitcases? Thats a bargain! Getting in and out was easy enough
Location Location Location - This is part of the reason to justify the cost - it was so convenient to the parks. Not sure what other travelers angst was all about for walking through Grand Californian - its beautiful, air conditioned, and a short cut!
Areas for improvement, etc. - Not much here, but Im being objective here
Construction noise - not PP's fault but very early in the morning (700) you could hear bangs and beeps which woke me up. I did have to wake up to get ready, but I would rather have done it on my own. This will end at some point so its not going to be a persistent problem. I think the frond desk agent should have informed us of this and I probably would have declined the view in exchage for quiet, but thats me.
Housekeeping - was not going above and beyond. First thought was that this was an individual and supervisor issue, not necessarily and epidemic. I informed the front desk and they were apologetic and knocked some $ off my bill. A fair gesture. They also gave me turn-down service (even though I had asked to have the room recleaned - I think this was a communications issue) with some chocolate coins.
TV was a old. Think Disney can spring for HD Flatscreens, but we didnt watch much TV anyhow.
Well, thats it. Hope this helps someone.
- Official Description (provided by the hotel):
- Return to the heyday of California beachfront boardwalks at Disney's Paradise Pier Hotel. Loaded with special Disney touches, this seaside-themed hotel will carry you on a wave of relaxation, all the way up to the whimsical waterslide at the scenic rooftop pool. Located in the heart of Downtown Disney District, exceptional dining and entertainment are just steps away. Hotel Guests can also enjoy a special entrance through Disney's Grand Californian Hotel & Spa to Disney California Adventure Park with a valid Park ticket. ... more less
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- Also Known As:
- Paradise Pier Hotel
- Disneyland Paradise Pier Hotel
- Disney Paradise Pier Hotel
- Disneys Paradise Pier Hotel
- Disneys Anaheim
- Paradise Pier Anaheim