This was or third stay this year. Our other two stays were great, which is why we decided to stay here again.
Each stay we have booked a conceirge view room.Each time we have gotten a different room on a different floor. We arrived November 14th,2012. The front of the hotel was closed off. You could not walk through the lobby, or out to the parks this way. Our taxi driver dropped us off at the back of the hotel.
The Lobby had a big curtain around it. It was also closed the first day of our stay. There was one family checking in. As a conceirge guest you can check in downstairs or on the second floor in the conceirge lounge. Not knowing if our room would be ready at 12pm we decided to check in downstairs incase we needed to store our suitcases with the bell hop. The cast member who was helping another family said she would be right wth us, which drew the attetion of another cast member further down the counter working on something else. She called us up..She was nice. But, didnt really seem happy to there.A, seemed disapointed when I said we would check in downstairs. She said she saw we were celebrating a 16th birthday. I said Yes, and told her how lucky we were to get an upgrade the last time we were there. She told us they only do upgrades when the hotel is completely booked. And, they arent even close to being booked. I smiled and said thank you. She then spent some time finding us a room.After standing there for about 15 minutesshe told us none were available. Really?? I thought the hotel was empty? She would text us about 3pm-4pm for our room number. Off to the parks we went.
3pm no text, 4pm no text, 5 pm no text. We had a early fight. Tired. Parks were only open to 8pm so we really wanted to settle in and get back to the park. Went back to the hotel..all the way where the parking is to get in. There was a line at the front lobby so we went upstairs, to the conceirge lounge. There was our very friendly disney welcome that we would normally get. I explained the situation, he checked in the computer and although she confirmed our phone number she didnot link it to the system. so.. no call. He apologized, left for a minute and came back and told us that we have been upgraded to a suite. e also gave us two fast passes.
So, conceirge rooms are normally on the 3rd..14th or 15th floor. They are a bit larger and have the advantage of the glass elevator, the glass elevator only goes down on these floors. Views on the 14th/15th floor are really nice. Our room was on the 10th floor. Far corner. View....not so great. The room smaller..but two rooms. Furniture very squished. Two bathrooms were a great plus. Very lacking in pictures and decorations from our previous stays.One lamp that would not turn on. We were getting ready to go back to the park, and the safe is still locked from the previous guests. I called down, they said they would get it.
When we got back from the park, still locked. And, as a conceirge guest you should recieve rice krispy treats on your first night, and a turn down service with chocolate coins. Being that we were not placed on the conceirge floor I think we were forgotten.
I called back down to the front desk toask them to open the safe. I was told we had to be there. I asked about the turn down service and rice krispys. I was told they have not done that for a while. I said we visited it two months and they did. He said we dont anymore. I asked to speak to a manager. She was very nice, she said they still do rise krispy treats, and someone would be up for the safe. There were, coins delievered and 2 rice krispy treats and cookies with ice cold milk were delivered. Nice touch. She called a hour later to make sure everything was alright.
For our entire 4 day stay the glass elevator did not work. And, now I see why everyone always complains about the elevators.The three regular elevators were always full.
Conceirge did not seem worth it this time. Parks closed at 8pm..so did conceirge. So, unless you came back after 5-7pm to eat you missed out on food. Desserts are served 7-8pm On Friday and sat park opened at 7am with early entry, Conceirge didnt open until 630am..and with the elevator problem.. we had time to run in grab a muffin, and hit the stairs to go down.
Also, I noticed if I was present in the conceirge they were very friendly. But, If my 16year old,13 year old came in without me I was told she had a bit of a attitude.Yes,they are boys, Yes they eat a lot. But..3 nights.. $1300. Thats why we would get conceirge so they could eat while in the hotel which, while on this trip was not often.
The positive of this trip was when management seemed to take care of problems well. The negative, I was expecting our stays to be like our prior stays. Chances are we will no be returning to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.