First, I would like to mention that when booking, you may find it more economical to call in your reservation, the website and other online sites where slightly higher this time.
I was staying at this hotel for a convention for 2 nights, I just check out this morning; therefore, I thought that I should write this review while it is fresh on my mind.
Be sure that you know about Valet Parking charges; I overlooked this when looking at their Home Page. The rates do not show up anywhere else, not even when you check in. You will be very surprised when you receive your check out bill and there are whopping charges for valet parking; all this after you have tipped immensley.
Upon check in, after 4:00 pm, I was told that the room was not ready; however, they found a ready room in the Oasis Tower. Please ask for the main tower; the Oasis will give you no views. The Bellperson was quite informative; he worked hard for his tip.
There was a small issue when I checked in, because I had a package to be mail, and it was already postage paid; the bellman told me to take it to the concierge, and she told me that it would be no problem for the mailman to pick up, but take it to the bell desk. I told her that they just told me to bring it back to the concierge. So, she took it to the bell desk, and came back with the package, because apparently it was her job to see that the package was picked up. Prior to arrival, I called about renting a scooter for my disabled mother, and I was told that it would be $30.00 to $50.00 for 3 days. Well, as it turned out, it was $105.00 for 3 days, but we were only charged $75.00, because we were checking out on the 3rd day.
Off to the room! With my mom on a walker, we were sent to the Oasis Tower-another building, and when we arrived on our floor-5th floor, there was a food tray in the hall that was 1 door away from my room. I noticed this, because my mom was talking about ordering room service. Also, I passed this tray when I went to the ice machine down the hall and around the corner. Later that night, I went back to the ice machine, and there was a smaller tray that was placed outside of a room door, on the floor. These trays were there on Wednesday, and on Friday they were still there; I have pictures from Wed. to Fri. At check out, I told the manager. Also, I informed him that I would write this review, and he was only interested in asking about my satisfactory points. I told him that the staff was quick to respond to any needs of mine and about 100 others in my convention party.
Although I did not see signs of vermin or pest, outside of mesquitos, I am sure that this lack of cleanliness would breed unwanted pest.
I requested a handicap accessible room, and it was very large in comparison to some of the other rooms of relatives and friends. I had 2 double beds, an entertainment center with a mini, hard to cool, fridge, a large bathroom, and a sitting balcony with a view of the next tower over.
Please do not be fooled by the pictures of the bed on their home page; the bed was acceptable, but the lined was not. The site boast of a down comforter, but it is more like an uncovered down ran through there comforter. I have had down comforters in my life, but this was the thinnest that I have ever encountered, and it did not have a cover; thank goodness for the real comforter. Oh my goodness the bed skirts looked like something had spilled on them and they were badly faded. The decorum is less than desirable; the sheer panels were so dark and dirty, one did not need to close the curtain for privacy.
The next morning, housekeeping came and they did change the linen, and on the top pillow, they left a badly stained pillow case that appeared to be dried blood. I called to request and change and for more pillows. Immediately a staff person showed up and brought new pillows, but they did not change the pillow case. I told the guy that I needed this pillow case changed, and he told me to give him 1 minute. He returned with 2 clean pillow cases and handed them to me at the door. This was better than nothing.
It has been 2 days, and my beverages were finally cool enough to drink. PLEASE, PLEASE, PLEASE bring your own beverages. The soft drinks at Starbucks are $3.00 a bottle. And, they do close rather early. We had miniature pizzas from Pizza Hut, and we bought a pint of Hagan Daaz Ice Cream. The Ice Cream had these ice flecks, and it was not creamy nor fresh, but I was too tired to go down and return it.
I stayed in room 5058 and it was large with no views. Another delage stayed in room 5046, and it was very small. If you have clostrophobia, stay away from this room. They ordered a refridgerator, and it was placed on top of the desk. This room was too small for 2 double beds, and the bathroom was too small.
My mother ate at Cafe del Sol, and she said that the food was good.
We were at this hotel for a convention at the Convention Center and the Hilton Hotel. I think that this hotel was okay, but I don't think that I would stay here for any other reason but to attend a convention.