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“Nana & g-daughter's perfect getaway” 5 of 5 stars
Review of Portofino Inn & Suites Anaheim Hotel

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Portofino Inn & Suites Anaheim Hotel
3.0 of 5 Hotel   |   1831 South Harbor Boulevard, Anaheim, CA 92802   |  
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Ranked #41 of 112 Hotels in Anaheim
2 reviews
1 helpful vote 1 helpful vote
“Nana & g-daughter's perfect getaway”
5 of 5 stars Reviewed April 26, 2014

We had a great experience as always. Staff was courteous and knowledgeable. Closeness to all our excursions was a plus us. Parking was excellent. Would have been nice to have a refrigerator. My granddaughter would be perfectly happy jut to stay and enjoy the pool and spa.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, April 29, 2014
Dear Ridgecresy-

Thank you so much for your positive comments about your stay at the Anaheim Portofino Inn & Suites Hotel. We are always pleased to hear from our guests that they had a nice relaxing, quiet stay with us. It is great to see you enjoyed our pool area and how our hotel is centrally located for all your excursions. We look forward to seeing Nana and the family the next time you come to visit the Anaheim area.

Sincerely,
Dan Kramer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,070 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
San Diego, California
1 review
5 of 5 stars Reviewed April 25, 2014

Extremely helpful staff and made our stay a memorable one. Loved the room and the location is great.the kids room is the best.I would stay again at any opportunity. Great pool area amore restaurants are close, but some available service would be an enhancement.









  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, April 29, 2014
Dear Chip W-

Thank you so very much for your feedback on your recent stay with us. We love hearing that you had a fun stay and that our spacious Family Suite with the bunk beds worked great for the family.
It is nice to hear you were able to take advantage of our close proximity to restaurants and the pool during your stay.
We look forward to seeing you the next time you visit the Anaheim Area.

Sincerely,
Dan Kramer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 24, 2014 via mobile

Comfortable and affordable. Need to have the doors in the Kid Suites off a track. Housekeeping and front desk were friendly. Love the location. Close to Disneyland, Convention center & the Garden Walk.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, April 29, 2014
Dear It4m2000-

Thank you so much for taking the time to share your experience with fellow TripAdvisor travelers. We are glad to hear you enjoyed the Family Kids Suite with the Bunk-beds. It is great to hear you were able to take advantage of our close proximity to the Disneyland Resort parks and the Convention Center. Thank you for the kind words about our friendly staff. We look forward to you returning to the Anaheim Portofino Inn & Suites when your travel plans bring you back to the Disneyland Resort area.

Sincerely,
Dan Kramer
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

Great place, quiet and clean! I would recommend to anyone who has to stay in Anaheim. Great beds and the suite was big enough for my stay! I enjoyed the in room coffee machine and reach in. I also enjoyed the touch screen for the air and heater. Very cool!


  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, April 29, 2014
Dear Larry M-

We are glad to hear you had a great quiet and relaxing stay at the Anaheim Portofino Inn & Suites hotel. It is nice to hear you were able to enjoy of our spacious suites and the in room amenities. We look forward to seeing you the next time you are in Anaheim.

Sincerely,
Dan Kramer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placerville, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2014

This was a spur of the moment decision to stay here. Our family had thought about it previously and my daughter and I were on a Road Trip over Spring Break exploring colleges for her this Fall. The Portofino surpassed our expectations!! HUUUGE ROOM!! In a QUIET area!! We only heard the noise outside our room when we had the double doors, that separated the bed from the rest of the room, open....if we remembered to close them, we slept sound!! The beds DID HURT my body, but I have chronic pain, what doesnt hurt my body!?! Oh hahaha my daughter did get me stuck trying to roll me into the door from the sidewalk, I actually had to stand up to get the chair in......other than that....we WILL be back!!

Room Tip: We didnt do the restaurants We didnt do the activities So I cant really honestly comment on that...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, April 22, 2014
Dear Damsel_in_Defense:

Thank you so much for your positive comments about your stay at the Anaheim Portofino Inn & Suites Hotel. We are always pleased to hear from our guests that they had a nice relaxing, quiet stay with us. It is great to see you enjoyed our spacious suite and the great location that our hotel has to offer.

We hope your daughter chooses a college nearby so that we can continue be your host hotel during your routine family visits throughout the academic year.

Sincerely,
Dan Kramer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2014 via mobile

2nd time at the hotel and can't say enough about the location. Service was great. Our a/c wasn't working and they sent someone up right away and fixed it. Front desk folks are very nice and helpful. Will stay again!!!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, April 22, 2014
Dear Tracey E-

Thank you for being a loyal and repeat guest and for taking the time to share your experience with fellow TripAdvisor travelers. We are glad to hear you enjoyed our spacious Guest Room and that we were able to trouble shoot the guest room AC in a timely manner. We thank you for all of your kind comments about our staff and the great service that they provided you.

We look forward to seeing you the next time you are in the Anaheim area.

Sincerely,
Dan Kramer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 19, 2014

Our first impression of Portofino Inn & Suites as we entered was good - until we got to our room. Although it was located directly on the construction side of the hotel, we didn't find the construction noise to be overbearing, so no problem there. The room itself (which was a Kids Suite) was of sufficient size for our group of four. The first thing we noticed was the smell. The room had a strange odor, which you would not expect from rooms that had just been "renovated." I was sorry I didn't have a candle with me on this trip. The second thing we noticed were the wall lamps on either side of the king bed - the left one was totally loose and the right one had broken in half and was hanging off the wall. We promptly called maintenance to repair, as we were afraid to use them for fear of electric shock. Maintenance arrived at least three hours later (after two phone calls and a visit to the front desk). The porter tightened them as best he could and said that the right one would have to be replaced entirely, and that he would leave a message for the day crew. The lamp was never replaced. The mattresses on the king bed and the bunk beds were old, and the bed covers were old and drab looking. Don't sit on the end of the king bed or it will flip up on you. The bathroom was small, although there was a separate vanity area with sink just outside the bathroom which helps when you are a group of four. The shower was sufficiently pressurized, but the bath towels were fairly small. Insufficient drawer space for four people, and only four hangers in the closet. The pool was average - nothing special but clean. The spa fit 4 to 5 persons only but was sufficient for our use. However, the pool towels were hand-towel sized and very, very rough on the skin. We each had to use at least two or three to dry off sufficiently to go back into the hotel. The hotel is about a 10-minute walk (more if you're tired out), so we utilized the Anaheim ART route. The hotel store was good-sized and well stocked, and you might want to take advantage of the 99 cent water bottles, since Disney charges $3.00 for a much smaller bottle. Would we stay there again? Probably not. It was just "okay."

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, April 22, 2014
Dear Mary F-

Thank you so very much for your feedback on your recent stay with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure
we offer an exceptional experience for our guests in the future. Our closets generally have a minimum of 8 hangers in the room (4 pants and 4 shirt hangers). Our Suites offer our guests a closet, a chest of drawers, a luggage rack, and night stands to accommodate our guest belongings. We have recently implemented a new bedding package in our guest rooms.
We hope that you will consider staying with us again so that we can have another chance to provide you superior service.

Sincerely,
Dan Kramer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Portofino Inn & Suites Anaheim Hotel

Address: 1831 South Harbor Boulevard, Anaheim, CA 92802
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Portofino Inn & Suites Anaheim Hotel 3*
Number of rooms: 190
Official Description (provided by the hotel):
Featuring spacious King Suites and Kids Suites perfect for families. Heated outdoor pool and spa, fitness center, video game room, complimentary newspaper, coin-operated guest laundry facilities and free parking. Across the street from Disneyland Resort. ... more   less 
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Also Known As:
Portofino Inn And Suites Anaheim Hotel
Portofino Hotel Anaheim
Portofino Suites
Portofino Anaheim

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