Let's start by stating that this is a hotel in a heavily visited spot, geared toward kids, and set up for that purpose. This is not a luxury hotel, nor is it a resort. However, the rooms are geared toward families with children, with all the pros and cons you might expect. We were in Anaheim for a competition with a group, so we had to find a hotel that could be budget friendly for all.
Pros: we stayed in a Kid Suite room. This layout features a main room with a large, comfortable bed for the adults, and a room by the window, with a sliding glass/French door divider, with a bunk bed and sofa bed for the children. The children loved the bunk beds, and we didn't need the sofa for anything but sitting. There is a large flatscreen TV in both rooms, and a minifridge and microwave in the kids' half. There's a table with a chair in that room as well. The other nice feature was that there were two sinks in the room. One is in the bathroom, and the other just outside the bathroom. Both have nice large mirrors and some counter space. This was a nice layout for us and worked well for our family. The room was large enough to move around in, and the kids had separate beds, which is nice, particularly when we usually have them share. There was a single serve in room coffee maker. This is a plus for me. Wireless was free and painless to access. I noticed the router on the wall near the ice maker/vending machines, which was close to our room. There were no fees for parking our rental car.
Cons: this hotel is used by families with kids. Some of these fine folks have never been in a hotel before, apparently, because yelling in hallways is frequent and often late, after the parks have closed. The doors are not soundproof, so I recommend earplugs for your stay. There also didn't seem to be enough outlets in the room. With so many cell phones, laptops, and other devices that now accompany people, this is a minor inconvenience. There are no towel racks or easy place to put dry washcloths and hand towels, so they were on the counters. There's also no soap rack in the tub, so all toiletries are on the tub itself. These are just minor inconveniences, but point to the budget nature of the place. On the plus side, they provided extra towels in the shower before we even said anything, so we were never without sufficient linens.
The rest of the property:
The pool is a very small rectangular one with a small hot tub. Like I said - not a resort. This is not a destination pool, but I have kids who simply enjoy getting wet and playing in a pool, so it was ok. There is a larger, deeper pool at the sister resort next door (the Jolly Roger) and obtaining the passcode for that pool was simple. The one time there weren't enough towels at the pool, a simple request to a nearby maintenance man resulted in a member of housekeeping showing up with freshly washed and dried pool towels for all.
The staff was gracious and accommodating. I asked for extra shampoo, and it was provided in a very friendly fashion.
Now, for the other members of our group: there were issues with rooms having broken showers, non-working refrigerators, etc. Some people were moved, one party received a refund, and others had their rooms attended to. While the issues were inconvenient, not one person felt as though the staff didn't care. I suspect the hotel is simply a victim of extremely heavy usage and the staff is keeping up as best they can.
There is no restaurant at the hotel itself, and while I didn't take a close look, I'm pretty sure the coffee shop at the Jolly Roger was closed. It was undergoing renovation, due to the dumpsters in the parking lot. However, there's an iHop right across the street, as well as a host of other restaurants close by in the Garden Walk and along Harbor Blvd (toward Disneyland), so we didn't find it to be a big deal.
It's a nice place for the money we spent, and considering we didn't spend a whole lot of time in the room itself, we were happy with it.
Apparently, you should stay away from the elevators. Also, stairwell doors bang, so stay away from...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.