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“A short walk from Disney and a generally great stay.” 4 of 5 stars
Review of Portofino Inn & Suites Anaheim Hotel

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Portofino Inn & Suites Anaheim Hotel
3.0 of 5 Hotel   |   1831 South Harbor Boulevard, Anaheim, CA 92802   |  
Hotel amenities
Ranked #40 of 114 Hotels in Anaheim
Phoenix, AZ
Top Contributor
93 reviews 93 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
“A short walk from Disney and a generally great stay.”
4 of 5 stars Reviewed October 25, 2012

Portofino Inn is very close to Disneyland (which is a big plus to not have to pay for daily parking). The leisurely walk takes about 20 mins and passes many different restaurants along the way. We made it a habit that we wouldstop at one and eat breakfast along the way to the park.

The property itself is very lovely and have lots of tropical plants everywhere. Garage parking is extremely small and limited. Interior of the building was nice but not spectacular. Nothing really wrong but nothing standing out as really nice either. Beds were comfy and rooms were large. We stayed in a 2 bedroom suite and had 8 people stay for 3 days without any issues. Decor seems a little dated but was anything wrong. Free wifi was a big plus with 4 kids in the room!

Would definitely stay again. Property was quiet and road noise wasn't a huge issue (unless if you are a super light sleeper). I know that there are two pools on the proerty but I did not have a chance to enjoy either during our stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, November 5, 2012
Dear photowanderluster,

Thank you for your great rating and review on our Anaheim hotel. It is a delight to hear that you found our lovely property comfortable and enjoyable. We are also pleased that our 2 bedroom suite worked out great for your group of eight. Our complimentary wifi is always a big plus for our guests of all ages. Thanks again for choosing to stay with us. We are very excited that you and your family would definitely stay with us again! We will look forward to it!

Best,
Mitch Healy, General Manager
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1,175 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Canberra, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 25, 2012

We stayed here in March and it suited our needs.

Within walking distance of local 'famous' eateries such as Cheesecake Factory.
Across the road from IHop for a late night snacks.

Parking looked a little dodgy but we were assured all would be fine. Pool was small but good for a quick dip after a LNG day at the theme parks.

Great place if you don't want to spend a lot of time in your room

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, November 5, 2012
Dear Sarah C,

Thank you for choosing to stay with us during your visit from Australia. We appreciate you choosing to stay at our Anaheim hotel and giving us your feedback on your experience. As you mentioned, our location is not only walking distance to the Anaheim attractions, but also many shops and a wide variety of restaurants. We hope to have you and your family as our guests again on your next trip to the U.S.

Best Regards,
Mitch Healy, General Manager
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 21, 2012

Complete upgrade of room is extremely needed. Paper thin walls, extremely noisy...felt ceiling would cave in from upstairs guest stomping around all night!
Bedding was horrible, torn sheets.
Stinky/Smelly room, dingy carpets, toilet would not flush, shower curtain & rod were disgusting.
Old outdated lighting, electronics.
Over all very disappointed! Felt like we were in a 2 bedroom Motel 6!!! Would never recommend or stay again!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, November 5, 2012
Dear Kv123456,

We are very disappointed to hear that we failed to deliver an enjoyable stay. Please accept our apologies for any inconveniences that occurred while staying with us, including the noise you experienced from other guests. Be assured that the details described in your review do not reflect the standard condition of our accommodations. Thank you for bringing this to our attention, as we have taken your comments very seriously and always follow up on our guests' feedback. Once again, we are sorry that we missed our mark and failed to impress you. We appreciate your review.

Best,
Mark Healy, General Manager
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Anaheim, California
1 review
2 of 5 stars Reviewed October 18, 2012

I stayed for a conference at the convention center, and the location for both the convention center and Disneyland was great. However, I also booked the hotel for the free wireless internet given I was here for work, and it was completely unusable the entire time. I could hardly even load a webpage at times, and was not able to do my work. I spoke with IT, and they said they were going to address the issue and get back to me, and it was never fixed, nor did I receive the follow-up I was told I would. I found it extremely frustrating to choose a hotel that advertises free internet, and had to go and pay for it at another hotel just to be able to do anything online. For this reason, I will not stay here again, nor would I recommend it for any business traveler or anyone that actually wants internet access.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, November 5, 2012
Dear Sonja61,

Please accept our sincere apologies for the internet difficulties you experienced during your stay, as well as our failure to update you on its status. We did experience an issue with our wifi connection and immediately notified our third party service provider. Unfortunately, this connectivity issue was beyond our control. Please know that it has been resolved. This issue is not a typical occurrence at our property and has been addressed with our service provider. Thank you for your patience and understanding. It is our hope that you will reconsider staying with us again to give us the opportunity to provide you with a comfortable stay, along with the complimentary amenities that you deserve.

Best Regards,
Mitch Healy, General Manger
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Lethbridge, Canada
Top Contributor
133 reviews 133 reviews
42 hotel reviews
Reviews in 46 cities Reviews in 46 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed October 18, 2012

Was kn town for a conference and was shocked to see a shuttle to the convention centre when i realized i only had a parking lot (and less than 5 min) between myself and the conference centre. A walk to disneyland was 3 blocks or about 10 min...but no kids with me so maybe quicker than families. Nice from the outside, a little dated inside, but room with bunk beds is roomy for a family. I would like to see better tvs and a green program rather than wasteful coffee program (lots of plastic) but for the price i was ok with his. Not sure how it compares to other nearby hotels but this would not be as uptodate as most chains i have been in but does the job.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, November 4, 2012
Dear paixful,

We are happy to hear that you were pleasantly surprised at just how close we truly are to the Anaheim Convention Center, Disneyland, and other Anaheim attractions. Thank you for taking the time to share how spacious our Kids Suites are. We appreciate your comments on suggestions to enhance our guests' experiences. Thank you for your review. We hope you will decide to visit us again on your next business trip to Anaheim.

Best Regards,
Mitch Healy, General Manager
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Fairfax, Virginia
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 17, 2012

Stayed here three nights for a conference at the Convention Center. This was a huge conference and we were late in making reservations, but they gave us a special rate and the hotel is extremely convenient to the Convention Center (<5 minute walk). A lot of other attendees paid a lot more for hotels much further away. The staff was very nice and allowed us to check in several hours early at no charge due to our flight schedule getting us there in the morning and the conference starting in the afternoon. The hotel is also a short walk from Disneyland and numerous shops and restaurants (which is a good thing since there is no restaurant or breakfast on site). The gift shop has a great selection of sundries and gifts at reasonable prices. The fitness center was kind of a joke with a treadmill and two bikes and the pool was tiny. The place is definitely aimed towards families and they even have rooms with bunk beds. Overall, it was a good stay - the staff was nice and the place was clean. The only minor issue I had is that the drain wouldn't open on the sink outside the bathroom but I just used the other sink.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, October 30, 2012
Dear CosmoVA,

Thank you for staying with us during your recent business visit to Anaheim. We are glad that you took advantage of our affordable rates and very close proximity to the Anaheim Convention Center. Thank you for mentioning that you enjoyed an overall good stay, which included clean and comfortable accommodations and friendly customer service. Please keep in mind for your next stay, that we are always at your service throughout your entire stay. It would have been our pleasure to immediately resolve the minor issue with one of the sinks in your room. Thank you for taking the time out of your busy schedule to give us your feedback by completing the review on our hotel.

Best Regards,
Mitch Healy, General Manager
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Mesa, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2012

The Portofino Inn and Suites is a perfect place to stay during your Disney trip. I was so worried after reading reviews but my family and I decided to book anyway. We arrived an hour early and were able to check in early without any problems. The hotel is beautiful, our room was clean and spacious, and parking was perfect. The walk to Disneyland was also perfect. The staff were all so very nice. My family and I will stay here again next year for our family trip.

Room Tip: Stayed on the 3rd floor and room was perfect!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, October 30, 2012
Dear Elizabeth W,

We couldn't agree with you more; the Portofino Inn & Suites is the perfect place to stay for a Disney trip! Thank you for choosing to stay with us. It was our pleasure to fulfill your request for an early check in upon your arrival. We always love to receive such wonderful feedback from our guests, especially when the word perfect is repeated several times! Thank you for completing the review on our Anaheim hotel. We are very excited that you and your family will be staying with us again on your next family trip!

Best,
Mitch Healy, General Manager
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Additional Information about Portofino Inn & Suites Anaheim Hotel

Address: 1831 South Harbor Boulevard, Anaheim, CA 92802
Location: United States > California > Orange County > Anaheim
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Anaheim
#37 Family Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Portofino Inn & Suites Anaheim Hotel 3*
Number of rooms: 190
Official Description (provided by the hotel):
Featuring spacious King Suites and Kids Suites perfect for families. Heated outdoor pool and spa, fitness center, video game room, complimentary newspaper, coin-operated guest laundry facilities and free parking. Across the street from Disneyland Resort. ... more   less 
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Also Known As:
Portofino Inn And Suites Anaheim Hotel
Portofino Hotel Anaheim
Portofino Suites
Portofino Anaheim

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