Recently returned from a five day/four night trip to Disneyland Resort (DLR) and decided, after reading the reviews here on trip advisor, to make this our hotel.
The short version - The staff was incredibly professional, the hotel very clean, the location absolutely wonderful, and the cost a relative bargain given the area (especially given the need for a room for a party of five). The ONLY complaint was that it is (not surprisingly) a busy hotel and a bit noisy as such. Bottom line - We will stay here again if/when we return to DLR.
The longer version - We arrived at 9:00 AM on a Monday morning and "checked in" with the front desk so that we could leave our car there while we went over to DLR for the day. The staff was VERY friendly both in getting the car parked (we self parked with no problems) and taking care of initial paperwork. I made it clear I had no expectations to get my room and formally check in, but was just there to start the day. They took very good care of us and the whole process (despite it also being check out time for those leaving that day) was efficient and welcoming. We were off to a good start.
Next, we walked over to the parks. While there are one or two hotels that are closer to the parks than this one, I won't complain about the convenience/location of this one. From the time we locked our motel room door to the time we cleared ticketing was under 15 minutes walking at a "family" pace. I have stayed "on property" in WDW and spent nearly that amount of time just getting to the bus stop on my hotel's property and still had 20-30 minutes of waiting, bus rides, and ticketing in front of me. That short timeframe was a real plus.
About mid-afternoon I received a phone call indicating my room was ready but that I need not return to do anything about it - it would be there for me when we finally returned. In other words, they made a real effort to have my room ready since they knew we were nearby. When we finally returned at 8:00 PM we found that the room was reasonably sized, very clean, and very comfortable. I was a bit hesitant about our location - just around the corner from the guest laundry and the elevators on one of the lower floors because I had read some complaints about noise in that location, but we decided not to make waves at 8:00 at night. I still don't know if that was a good decision or a bad one. More on that in a bit.
The staff at the Fairfield needs to be given big kudos for their professionalism. We were always met with big smiles and hellos from EVERY member of the staff we met from the front desk staff to the housekeepers to the young men watching the parking lots. ALWAYS. The only place even close to that level of friendliness is Disney properties themselves and I'm not sure that this beat that (at a fraction of the price). Also, on two days I called housekeeping and indicated I only wanted fresh towels and replacement coffee but not full housekeeping. Both times they were there in a matter of five minutes to take my old towels and replaced them. I ask for this in nearly every hotel I stay in and it's nearly 40 or 50% of the time that my request is ignored or missed. I appreciated their attention to this detail.
At this point I probably should indicate why I only give it four stars and not five stars. My ONLY issue with this hotel is the noise level. We did hear people every night that we stayed there. This ranged from the teenage girls in the adjoining room who returned about 11:00 PM the first night and stayed up talking for a couple of hours to a fairly constant sound of feet and voices moving up and down the hall/balcony outside our door. None of these were loud and obnoxious or anything that the management could/should have done something about. BUT, if anyone in your family is a light sleeper you will likely hear a bit of extra noise in this hotel. It is a busy property. I can honestly say that it never kept me awake, but it did disturb my sleep a bit by waking me up once or twice each night.
That was my only complaint. Other folks make other complaints but I look at it this way - Yes, you will pay $11 a night for parking. Yes, you do NOT get free breakfast. Yes, you do NOT even get a microwave (although you did a fridge). Having said all of that, my family ate a "picnic" breakfast of cold cereal and toast each day (what we have at home anyways) and even with those costs added in to the parking and the room, I STILL paid reasonably less than the places that throw parking/breakfast in "for free" Seriously - a family of five paid about $160 a night (even with all of the extra things factored in) during the start of summer vacation season. That was a bargain in my mind. I WILL BE BACK to the Fairfield if we return to this area.