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“Loved Our Suite” 4 of 5 stars
Review of Imperial Hotel

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Imperial Hotel
2.0 of 5 Bed and Breakfast   |   14202 Old Hwy. 49, Post Office Box 212, Amador City, CA 95601   |  
Hotel amenities
Ranked #1 of 1 Amador City B&B and Inns
Certificate of Excellence
Yuba City California
Level Contributor
3 reviews
“Loved Our Suite”
4 of 5 stars Reviewed February 19, 2008

Our stay at the Imperial Hotel was overall very good. We booked room #9 which is across the street from the Hotel. The jacuzzi tub for two was really big enough for two! The queen bed was comfy and decor was nice. I guess shabby chic would cover it. We ate dinner at the hotel our first night. The food was very good, and the staff was attentive and friendly. We did not know until the last morning that coffee was brought to the house every morning at 8:00. Also, there are movies and books to borrow. We did have a problem with the bathroom sink. It was plugged the entire three days. The owner did try a few things to unplug it but they did not work. We felt it should have been fixed the next morning ,even if the sink had to be taken a part while we were out for the day. The owners did however give us a monetary compensation. We would go again for sure. It was a great place to be alone and was quiet.

  • Liked — Food, hot tub, quiet
  • Disliked — stopped up sink!!!
  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    40
    19
    10
    5
    1
See reviews for
13
45
1
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
pkellogg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 1, 2007

We were worried after reading the reviews on Trip Advisor, but decided to take a chance anyway. We always have loved Amador City.
What a great decision. We visited on a Thursday evening in July during Amador City's Wine tasting night. After visiting the many small shops, all hosting different wineries we settled in for dinner at the Imperial Hotel.
Our dinner was outstanding, pasta was great! We enjoyed a bottle of wine and then made our way upstairs to our room with the balcony that overlooks the Main St. in Amador City.
We woke up to the smells of coffee and breakfast being cooked. Around 9am we made our way downstairs where we were served fresh coffee, quiche, and fresh fruit. Breakfast again, was just as good as dinner.
We highly recommend this hotel and small town for anyone that enjoys good food, fun shopping, and a friendly small town atmosphere!

Stayed July 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area
1 review
2 of 5 stars Reviewed May 21, 2007

I wanted to love this place but the bed (in Room #6) was unbelievably uncomfortable - old, springy mattress and cheap pillows. I was also put off right from the get-go by the owner and another employee sitting in the lobby literally watching us struggle up the stairs with our luggage immediately after check-in. Not even a cursory offer to help. For $150/night I really expect a little more, especially in a region touting itself as the next Napa.

  • Liked — location
  • Disliked — service and bed quality
  • Stayed May 2007, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bay area
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 23, 2006

I have never stayed at such an unfriendly hotel/B&B, bad customer service. Infact she, the owner was down right rude. We had some problems checking in because of an old giftcertificate. When we called to make the reservation we told her we had a gift certificate, we gave her the number and she told us it was old but they would honor it. When we got there she said they could only give us half the value. Since we there and had no other options, plus the room wasn't ready and it was 3:30pm. We said it was okay, then went to explored the quaint town of Amador and returned 2 hours later and wanted to rest since we had been gone since 9am.
She asked us if we were going to have dinner there, we told her we made reservations, which she said we didn't, but eventually found. The restaurant was nice, friendly staff.
The next morning we went down for breakfast andshe continued to make rude unpleasant comments to us how everyone, six room B&B, came to breakfast at the same time. She also said we didn't turn in our breakfast time and food order slip which we didn't find in our room. She accused us of not looking carefully in the information book. Remembering they were late in getting the room ready they probably forgot to put the slip in. When we were checking out I reminded her of the phone conversation regarding the reservation, she got very mean, unfriendly and rude and told us to leave. I have never been spoken to so rudely . I wouldn't want anyone to experience or tolerate such service at what should have been a lovely weekend in the gold country . I would go back to visit the beautiful area but stay at a different place with better and nicer customer service!

  • Liked — the area
  • Disliked — the management rudeness
  • Tips/Secrets — shenandoh valley wineries
  • Stayed October 2006, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuttersEnd, Owner at Imperial Hotel, responded to this review, October 31, 2006
I have to admit that these guests may have required more patience than I was able to provide to them during their stay, but I think their review is too one-sided. The gentleman's initial request was for a single night stay on a Saturday during October, one of our busiest months. We have a two-night minimum policy on weekends, but I was able to give him a room for a Friday night, which he grudgingly accepted. His wife then called and we went through the same process, which they then followed up with an on-line reservation. When we subsequently had a cancellation for Saturday night, I contacted him and moved his reservation to Saturday. He did mention that he was holding a gift certificate. When he and his wife arrived (slightly before our 3 pm check-in time), they presented a gift certificate of which we had no record, that had been issued more than 6 years and two previous owners ago. I said we would give them what credit we could, and the lady acknowledged that she had been concerned about the validity of the gift certificate. I explained that their room would be ready in 5 minutes and that they were welcome to bring in their baggage and have a glass of wine while we finished making it up. When they questioned the rate for the room, which was our most popular and most expensive room, I showed them a less expensive room and offered to move them if they wanted, but they declined. Their name had been misspelled on the dinner reservation sheet, so it did take me a minute to find and confirm their dinner reservation, but that was done as they checked in.

The next morning, my comments to them at breakfast were an explanation as to why it would take a few minutes to serve their breakfast, since we had not received the breakfast order form which we ask all guests to fill out the night before. Later as they checked out, there was a commotion at the front desk as they argued loudly with my husband about the gift certificate credit and the room charge. I reminded them that when they had checked in I had told them we had nothing to indicate that the gift certificate was valid, and that I thought they had agreed to the credit we had extended to them. They continued to argue, at which point I suggested that we would just write off their remaining charge, and they could leave. They then insisted that they wanted to pay, but I declined their payment.

As owners, we try to do everything possible to make our guests welcome and accommodate their requests. We regret that we were not successful at that with these guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Presteigne, Wales
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 12, 2006

We are a couple from rural Wales who were on holiday in California. Following up a recommendation given by some people in San Francisco, we stopped by the Imperial to make a reservation for dinner on the following evening. We were in luck as it was one of their gourmet events when a local winemaker would be presenting his wines. We had an unforgettable stay from the early evening drinks in the spacious bar, the excellent meal, a comfortable and peaceful night and a good hot breakfast.
All of the staff were enthusiastic and helpful to us and our fellow diners made us feel so welcome, it was as if we were among long term friends.
If the opportunity comes along we would certainly return to the Imperial.

  • Liked — The friendliness of the staff and the character of the building.
  • Disliked — To reach the parking lot you need to step out onto the highway or walk a distance through the rear.
  • Tips/Secrets — Ask for a room at the rear of the hotel.
  • Stayed September 2006, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Address: 14202 Old Hwy. 49, Post Office Box 212, Amador City, CA 95601
Location: United States > California > Amador City
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Amador City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Imperial Hotel 2*
Number of rooms: 9
Official Description (provided by the hotel):
Beautifully restored historic California Gold Country hotel in the heart of Amador County wine country. This small-town bed and breakfast inn offers six handsome guest rooms and three luxurious suites, each with private bath and modern amenities. On-site gourmet restaurant and full bar featuring award-winning local wines. Close to golf courses, antique stores, fishing, skiing and more than 45 wineries. ... more   less 
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