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Extended Stay America - San Jose - Santa Clara: Traveler Reviews

2.5 of 5
2131 Gold Street, Alviso, CA 95002
Hotel amenities
Extended Stay America - San Jose - Santa Clara
Ranked #1 of 1 hotels in Alviso
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24 reviews from our community

    Trip type
Traveler rating
    15
    3
    3
    2
    1
Date Rating
Thanks_Quality
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great place to stay”
5 of 5 stars Reviewed October 3, 2012

I stayed here for 7 nights in Sep 2012 with my family when we were in Sanjose area recently. The staff are simply great, especially Shelly. She is an amazing individual who made us feel at home everytime we walked into the lobby. I travel 15-20 days a month and from my experience would rate this hotel as one of the best value hotels

The hotel is a basic hotel but is a great value for money. it is located close to I-237 which is fantastic. The Great Mall is not far and there are several nice restaurants within a 10 mile radius. Would recommend to anyone.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Thanks_Quality about Extended Stay America - San Jose - Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property M, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
October 9, 2012
I would like to take a moment and thank you so much for your recent review of our Extended Stay America located on Gold Street in Santa Clara, CA. It is with many thanks that I write this response to you. My staff takes great pride as you said in taking care of each guest in a personable way. You are very corrrect in that Shelly is an excellent part of our staff and I will be passing your comments on to her. I am so glad that you enjoyed your stay with us. I would be pleased to have you return to our property or that of any of our over 680 locations nationwide. Please fell free to contact me or any of our staff for help in any bookings you may need. We are here for you!
Thank you again, Brandy Sickles Area Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
“Excellent Place to be home away from home”
5 of 5 stars Reviewed September 25, 2012

This place is wonderful. I always feel home away from home. They are very friendly, helpful, and the room are very clean. Everybody is wonderful they treat you like member of the family, I call it my second home. I highly recommend it for anybody who wants value and quality.

Room Tip: There is no pool or restaurant
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jamal Y about Extended Stay America - San Jose - Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan L, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
September 30, 2012
I want to personally thank you for your great review of Extended Stay America San Jose - Santa Clara. When I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We strive each day to make a home away from home experience for each and every one of our guests. Im so glad to hear that my staff was helpful and friendly, that what were all about!

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Dont hesitate to call the hotel directly and we would be more than happy to help you for any of our over 680+ locations nationwide. Once again, thanks for all of your very kind words.
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1 review
“Excellent Staff”
5 of 5 stars Reviewed August 24, 2012

The staff at this hotel are amazing!!! My husband arrived July 22nd after a horrific car accident. I flew in the next day and stayed with him at this property. The 2 ladies mentioned below were sympathetic, helpful, and made us smile. Unfortunately I did not get any names but the desk clerk from Hawaii and the hotel manager are fantastic. They both made a stressful trip a little easier.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AndreaSisneros about Extended Stay America - San Jose - Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - San Jose - Santa Clara, responded to this review
August 28, 2012
I would like to thank you so much for recognizing my staff at our hotel. Shelly our front desk guest service representative from Hawaii is an...
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Very nice place to stay”
5 of 5 stars Reviewed July 11, 2012 via mobile

Although the location was inconvenient, the suites are clean, comfortable and roomy. You will need a rental car if you stay here but the staff is friendly and helpful. Front desk Amanda was especially friendly and courteous. Quiet area except for the train that goes by regularly but it becomes white noise. We will definitely stay again.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Sanpum about Extended Stay America - San Jose - Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
July 16, 2012
Thank you for taking the time to review your recent stay at Extended Stay America San Jose - Santa Clara. Given our company's commitment to superior...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
“A great place for a reasonable price”
5 of 5 stars Reviewed July 3, 2012

polite people. clean environment. make our stay a very pleasant experience. The hotel is at a convenient location. easy access to groceries, restaurants and movie theater, etc. Would strongly recommend it to travelers.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask J z about Extended Stay America - San Jose - Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review
July 16, 2012
Thank you so very much for your glowing review of Extended Stay America San Jose - Santa Clara. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - San Jose - Santa Clara

Also Known As:
Extended Stayamerica San Jose - Santa Clara Hotel San Jose
Extended Stayamerica San Jose - Santa Clara Hotel
Extended Stay San Jose
San Jose Extended Stay
Extended Stayamerica San Jose
Address: 2131 Gold Street, Alviso, CA 95002
Region: United States > California > Alviso
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Alviso
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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