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“Just what we needed :)” 5 of 5 stars
Review of Extended Stay America - Oakland - Alameda

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Extended Stay America - Oakland - Alameda
2.5 of 5 Hotel   |   1350 Marina Village Parkway, Alameda, CA 94501   |  
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Ranked #5 of 8 Hotels in Alameda
Alameda, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Just what we needed :)”
5 of 5 stars Reviewed February 14, 2013

After grueling flights from Guam, my enormous dog and I found refuge at the Extended Stay. The rooms are very clean, comfortable and upgraded. The Staff is extremely friendly and accommodating. I love all the wonderful places to walk and all the amenities close by. This hotel will always be by first choice when traveling with my pet.

Room Tip: If you have a dog - request a room close to an exit door so you don't disturb folks without an a...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review, February 20, 2013
Thank you for you great review. I am so glad we are a pet friendly hotel for we can accommodate your dog. I'm also glad were able to provide a clean and comfortable room with a friendly staff. We look forward to seeing you and your dog next time!
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68 reviews from our community

Traveler rating
    19
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    7
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Alameda, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2013

This is a great place to come for a business stay. Everyone has been great including management!!! I would stay here again!! Thanks for the great experience. I will recommened my company to use this hotel again when sending other employees up this way to work. Thank you to the hotel and the employees

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review, February 14, 2013
Thank you so much for your wonderful review. I am so glad to hear the staff and management have been so great to you. We look forward to seeing you again!
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Honolulu, Hawaii, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

my stay at this hotel has left a most awesome and wonderful everlasting memory in my life. Since I have been here in California I have had some of the worst encounters I can think of, with people in Oakland and San Francisco and one in Alameda, my thoughts of this place was of disgust but the people here at Extended Stay has made me see otherwise. the staff Keri ( manager) Melanie, Ruella, Jessica are the greatest, they were able to tend my every need and saw to it that I was made comfortable and happy, they deserve a lot more praise then what I can give and the cleaning staff is the hardest working staff that I have ever met. I would stay at any of extend stay hotels if the people were of this moral character of these people here. I will truly miss them when I leave but will remember them because they touched my life. GOD BLESS you all

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review, February 14, 2013
Thank you for your great review of our property. I'm so pleased to hear that your stay at the Extended Stay America in Alameda has left such an awesome and wonderful memory for you!

I'm glad that Kerri and the staff have treated you so well and were able to meet all of your needs. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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FL
1 review
1 of 5 stars Reviewed February 3, 2013

I had reservations for Extended Stay in Alameda. I called before leaving the east coast to confirm my reservation. I landed around 1930 in San Fran, picked up my car @ 2030 and then headed to Alameda to call it a night. My flight was 7hrs. I had a headache either for being tired or hungry. Found my hotel and before checking in, I picked up something to eat. I get a call from Alameda Extended Stay that the quote I received earlier was wrong and now I have to pay a higher price. I told them that was wrong. They said sorry and are you going to stay here tonight. It is almost 9:30 at night where am I going. They made me pay a higher price. My headache grew from the false quote. Im pissed off. Get to the room I have hair under the cover. I wanted peace, instead this place increased my headache. This is sooo wrong. Booked for 2 nights but only stayed for 1 night. Never again!!!!

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review, February 14, 2013
Thank you for taking the time to write a review of your stay. I am so disappointed that we misquoted you the wrong rate. Please accept my apology. In response to your feedback, I am following up with my staff to insure we are quoting the correct rates.

I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at oaa@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Orem, Utah
Top Contributor
114 reviews 114 reviews
63 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 23, 2013

It could have been better but overall I liked it. The front desk staff is GREAT! I got here a bit early and asked for a room with a view of the water. She told me she wasn't sure if she had any kind of a room ready. As it turned out a room was ready and I had a great view of the boat harbor. After I had been in the room for 15 minutes the front desk clerk called me and asked if everything was OK. I had a question about the internet service which she answered for me. I knew they didn't furnish shampoo, lotion, etc. but I told her I was surprised there was no bar soap in the room. She told me if I would come back down she'd give me some. For $3 a day they will "refresh" the room. Replace the used towels, make the bed and empty the trash which I took advantage of as the price seemed to be right. The first day that's what I got. Nothing more, nothing less. The next day was much better as I also got replacement soap and a new package of coffee :) If you're not familiar with this area you will need a GPS or nav on your phone to find it. I wasn't familiar with the "tubes" in this area but I know them now. Free WiFi, nice TV. I had what I needed.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review, January 25, 2013
Thank you for your great review of our property. I'm glad that the staff was great and you were able to check in early with a water view.

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Alameda, California
1 review
4 of 5 stars Reviewed January 14, 2013

I have stayed at this hotel several times in the last 4 years. Didn't impress me at first, but, in the last year or so it seems to be steadily improving. It's not a luxury hotel, but a place to stay that's
clean and safe, for working people and folks who want to check in with no hassles. The staff are first rate and helpful, and the general manager (Kerri) gets it done!

Room Tip: Marina side first or third floor.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review, January 17, 2013
Thank you for your great review of our property. I'm glad that we have been improving our hotel and you feel it is clean and safe.

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alameda, CA
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed December 22, 2012

We are locals, and in fact, live in the marina next door to this hotel. We needed to stay in a hotel near our boat for a couple of nights and thought this might be a more homey option than the other two hotels also near by. Not a good move. We were so disappointed in our stay we left after only one night. Check-in took much longer than it should, not sure why. The room was just a normal size hotel room, with a minimal kitchen in it. It didn't even have a closet - surprsing, if in fact folks are supposed to stay for awhile. We thought we would stay in and cook, but then had problems with the microwave. Even switching out the unit didn't work - turned out the plug was not working, so we moved the microwave to the bathroom. There was only one fork - not great for two people. What was supposed to be a relaxing time was turning stressful since nothing was quite right. The "breakfast" in the morning was a joke. No juice, no yogurt, nothing but coffee, sweet rolls wrapped in plastic and some Granola bars. The hallway smelled - the trash pick up room was near the lobby, and I guess it was trash day. We were prepared for the fact that they do not have amenities in these types of hotels, but there was not even a box of kleenex! To add insult to injury, the price was twice as high as we would have paid for the Marina Village Inn down the road (also has microwave and fridge, but no stove), and 30% more than the Hawthorn Suites also nearby. Both are far better alterntives than this property.

Room Tip: Find another hotel nearby - there are two good choices: the Marina Village Inn and the Hawthorn Suit...
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review, December 26, 2012
Thank you for taking the time to write a review of your stay. I am sorry to hear that your experience did not meet your expectations. Between the long check-in, the kitchen outlet not working, and not enough utensils, I can understand how disappointing that can be and I apologize.

In response to your feedback, I am following up with my staff to insure everything is in working order and all items are in the room before checking in. We continually work to improve our hotel, so I really appreciate your feedback so we can improve.

I hope that you will contact me directly, at oaa@extendedstay.com, should you wish to discuss this further. We hope that you will give us the opportunity to provide you with a better stay the next time you're in need of a night away from the marina.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Oakland - Alameda

Address: 1350 Marina Village Parkway, Alameda, CA 94501
Phone Number:
Location: United States > California > Alameda
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Alameda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Oakland - Alameda 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Extended Stay America Oakland / Alameda Hotel Alameda
Extended Stay America Alameda
Extended Stay Alameda
Alameda Extended Stay

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