We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good hotel ! Clean and friendly staff” 5 of 5 stars
Review of Extended Stay America - Oakland - Alameda

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Extended Stay America - Oakland - Alameda to your Saves list
Extended Stay America - Oakland - Alameda
2.5 of 5 Hotel   |   1350 Marina Village Parkway, Alameda, CA 94501   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 10% Today!
Ranked #5 of 8 Hotels in Alameda
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Very good hotel ! Clean and friendly staff”
5 of 5 stars Reviewed August 22, 2012 via mobile

Very good hotel, I got excellet rate from third party agency ( Hotwire ) . Nice area , my recomendation is to have a car, if you want to go to SFO you cant take the Bart in 12th-Oakland to SFO , ferry or car. Hotel has small kitchen if yo want to cook. Very nice rooms , medium size but confi !!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review, August 29, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel.  We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month.  It sounds like we were able to do just that for you, and we are truly honored for your recognition. 

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

68 reviews from our community

Traveler rating
    19
    18
    7
    12
    12
See reviews for
17
10
4
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2012


Management: Kerri Keith (mgr)and Anthony De Los Santos (assistant mgr) are great. See them if you have a problem. I'd go back again. The restaurants in the area are vary good. Try the pasta pelican- the walk is nice to look at.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - Oakland - Alameda, responded to this review, August 13, 2012
Thank you for taking time out to write such wonderful things about our hotel and the management staff, Kerri and Anthony. Our team is committed to the satisfaction of every guest who walks through our doors; dedicated to getting to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

So happy to hear that you enjoyed the Pasta Pelican near our hotel is is one of my favorites as well as the view of Jack London Square and the waterway while dining. We hope you will join us again and revisit the views once again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 2, 2012

On this particular trip, this was the hotel I was least sure of from the reviews...but it was only a short cab ride from Oakland airport after a long flight arriving late at night. It turned out to be one of our best bookings!
It is very nicely situated on the marina, with a coastal pathway leading to a quirky houseboat village with a restaurant at the end - 5 mins walk away. It is almost opposite the Posey tunnel leading directly into Chinatown area of Oakland or onto the freeway. Without a car its either a 20-25 minute walk into the town, or the number 31 bus stops opposite the hotel for those who don't like walking. There is a ferry into San Francisco from Jack London Square too.
Our room was spotlessly clean, with a very comfortable bed and pillows. It looked as though the carpets and place have been recently redecorated. For the rate we paid I wasn't expecting a swimming pool, hairdryer, or complimentary toiletries. The complimentary breakfast was an unexpected bonus - nice coffee/tea, fresh fruit, muffins, a choice of different packets of porridge. Soap is provided, and we had a plentiful amount of towels for a double room. The kitchen has basic equipment to prepare simple meals (from the Fri eve or Sun morn Farmers Market held 25 mins walk away in Jack London Square?).
Piping hot water, good shower, quiet area, efficient & friendly staff at the front desk - we'll definitely stay again!

Room Tip: Any rooms ending with 07 up to 17 are on the river side (very quiet) and away from the car park. We...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review, August 13, 2012
Thank you so very much for your glowing review of our hotel and staff. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 18, 2012

I got this room at a sale price and at a lower rate, it's o.k. Very basic furnishings, no toiletries. The location requires that you have a car. It's off in a corner of Alameda. There is a kitchenette and a market nearby, so if cooking for yourself is a high priority, you'll like that convenience. No pool. It is close to one of the Alameda tunnels to Oakland, so it's a fast trip to make freeway connections. This hotel has absolutely no personality. It's big plus is that there's a lovely walking path along the marina and it is quiet.

Room Tip: Ask for a room on the water side.
See more room tips
  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review, August 13, 2012
I recently received a copy of your review of our hotel. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.

We offer basic amenities in each of our guest rooms; however, this does not include items like shampoo, lotions, shower caps, etc. Instead, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates.

I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
1 of 5 stars Reviewed May 23, 2012

I was very disappointed with this hotel. I had high hopes from the website. The pictures made it look like a nice place to stay. When I booked on the website I requested a non-smoking room and when we arrived we were given the complete opposite. It reeked of cigarettes! Not only that, there were smudges and little hairs on the sheets. I complained to the front desk and they gave us a fresh set of sheets and sprayed the room. They didn't have any non-smoking rooms available. I had to speak to the manager about getting a discounted rate, but I felt this should have been offered at the very least. The staff did make amends in the end and gave us a non-smoking room for the 2nd night and a discounted rate, however it was too little too late. I would not stay here again nor would I recommend it. If you do decide to stay here I suggest calling ahead to make sure they give you the type of room you want.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Oakland - Alameda, responded to this review, July 19, 2012
Dear Julia,

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't satisfactory. I am truly sorry.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. It is clear that we did not uphold our standards.

We will use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I can assure you that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newhall, ca
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2012

I had a wonderful experiance staying at this hotel. The staff was very helpful and friendly. You have the options of enjoying your own home cooked meal in the kitchen that is provided, or simply a 5 minute walk to the resturant of your choice. The rooms are spacious with very comfortable beds and flat screen tv's with pleanty of channels to choose from. My best experiance was dealing with the manager Kerri Keith. She went the extra mile to provide a comfortable and safe enviroment to our family. I strongly recommend this hotel on your next visit to the bay!!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review, August 13, 2012
Anthony - Thank you so very much for taking time to write such a glowing review about our hotel and to recognize Kerri, the General Manager. The entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of this company, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2012 via mobile

Great little getaway! Our stay was comfortable, relaxing, wonderful.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Oakland - Alameda, responded to this review, July 19, 2012
I would like to personally thank you for taking time out to write about your experience at the Extended Stay America – Oakland Alameda Marina. Our hotel and team is committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours. I and the entire staff at our hotel thank you for your kind words, and we’d love to see you here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Extended Stay America - Oakland - Alameda? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Oakland - Alameda

Address: 1350 Marina Village Parkway, Alameda, CA 94501
Phone Number:
Location: United States > California > Alameda
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Alameda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Oakland - Alameda 2.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Extended Stay, Hotels.com, Expedia, Priceline, Odigeo, Despegar.com and Tingo so you can book your Extended Stay America - Oakland - Alameda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Oakland / Alameda Hotel Alameda
Extended Stay America Alameda
Extended Stay Alameda
Alameda Extended Stay

Owners: What's your side of the story?

If you own or manage Extended Stay America - Oakland - Alameda, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.