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Terrible Experience - Extended Stay America - Oakland - Alameda

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Extended Stay America - Oakland - Alameda: Traveler Reviews

2.5 of 5
1350 Marina Village Parkway, Alameda, CA 94501
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Extended Stay America - Oakland - Alameda
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Ranked #3 of 9 hotels in Alameda
3.5 of 5 stars 39 Reviews
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39 reviews from our community

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Traveler rating
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Date Rating
San Luis Obispo, California
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Terrible Experience”
1 of 5 stars Reviewed April 25, 2012

Our stay was a bad experience from location to the surly front desk folks to the condition of the room to the freeway noise. The best news was that our car was still there in the morning.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask SLOSue1 about Extended Stay America - Oakland - Alameda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review
August 13, 2012
I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I truly understand your aggravation and the inconvenience you experienced. The circumstances you have detailed are, of course, unacceptable and highly regrettable. It is our goal to provide a pleasant and relaxing environment where our guests can feel at home when they’re away from home. And we recognize that in order to achieve that goal, we must provide outstanding service.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.
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Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Don't reccomend this stay.”
2 of 5 stars Reviewed April 17, 2012 via mobile

We stayed here for business, not knowing what to expect it was shocking to find that this hotel is being subsidized by the government to accommodate homeless people. Which explains a lot for us. Also upon arriving into our room, the stinch of cigarette smoke was overwhelming. There was a plastic bag tied over the smoke alarm. We reported this immediately and was told they would take care of it. We were never moved nor did they take care of it. We suffered the smell for 5 days as there were no other hotels with vacancy do to a huge boat show and race taking place then. Let's not forget when the front desk woke us at 2am accidentally by calling the wrong room. Or the fighting going on that woke us only to find out there was no security in the hotel that late. The lobby is nice and being set in a marina is very nice but the feeling of being unsafe and overwhelming stinch was too much.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Angnjason about Extended Stay America - Oakland - Alameda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Oakland - Alameda, responded to this review
July 19, 2012
I recently received a copy of your review from your recent stay. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We strive to provide a "home away from home" experience for all of our guests. It is clear that we have failed in that mission. Your feedback will be used as a coaching moment with my staff to ensure continued improvement. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page.) I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of hosting you in the future. Thank you again.
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“Great stay!”
5 of 5 stars Reviewed April 3, 2012

Me and my family were traveling to the San Francisco area and stayed at Extended stay. kerri the manager checked us in was very helpful, clean rooms and awesome view. great hotel will come back.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Eres B about Extended Stay America - Oakland - Alameda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Oakland - Alameda, responded to this review
July 19, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Alameda Marina. It's always...
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Buenos Aires, Argentina
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 30, 2012
Google Translation

Room Tip: Que den a la marina
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask carrob2012 about Extended Stay America - Oakland - Alameda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review
Google Translation
October 9, 2012
Gracias por su gran revisión de nuestra propiedad. Me alegro de que hayas encontrado tu habitación a ser gran precio, razonable mientras que proporciona gran detalle a la atención. Además genial ver a disfrutar de los barcos del medio ambiente marino. Gracias de nuevo por tu comentario. Esperamos que te ayude, en caso de que viaje de regreso a nuestra zona.
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Extended Stay America - Oakland - Alameda
Extended Stay America - Oakland - Alameda
3.5 of 5 stars 39 reviews
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Additional Information about Extended Stay America - Oakland - Alameda

Also Known As:
Extended Stay America Oakland / Alameda Hotel Alameda
Extended Stay America Oakland / Alameda Hotel
Extended Stay America Alameda
Extended Stay Alameda
Alameda Extended Stay
Address: 1350 Marina Village Parkway, Alameda, CA 94501
Region: United States > California > Alameda
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 9 hotels in Alameda
Price Range: $$
Hotel Class:2.5 star (2.5*)
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Extended Stay America - Oakland - Alameda
1350 Marina Village Parkway
Alameda, CA 94501
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