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“Don't reccomend this stay.” 2 of 5 stars
Review of Extended Stay America - Oakland - Alameda

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Extended Stay America - Oakland - Alameda
2.5 of 5 Hotel   |   1350 Marina Village Parkway, Alameda, CA 94501   |  
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Ranked #5 of 8 hotels in Alameda
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Don't reccomend this stay.”
2 of 5 stars Reviewed April 17, 2012 via mobile

We stayed here for business, not knowing what to expect it was shocking to find that this hotel is being subsidized by the government to accommodate homeless people. Which explains a lot for us. Also upon arriving into our room, the stinch of cigarette smoke was overwhelming. There was a plastic bag tied over the smoke alarm. We reported this immediately and was told they would take care of it. We were never moved nor did they take care of it. We suffered the smell for 5 days as there were no other hotels with vacancy do to a huge boat show and race taking place then. Let's not forget when the front desk woke us at 2am accidentally by calling the wrong room. Or the fighting going on that woke us only to find out there was no security in the hotel that late. The lobby is nice and being set in a marina is very nice but the feeling of being unsafe and overwhelming stinch was too much.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Oakland - Alameda, responded to this review, July 19, 2012
I recently received a copy of your review from your recent stay. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We strive to provide a "home away from home" experience for all of our guests. It is clear that we have failed in that mission. Your feedback will be used as a coaching moment with my staff to ensure continued improvement. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page.) I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of hosting you in the future. Thank you again.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lompoc, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2012

Me and my family were traveling to the San Francisco area and stayed at Extended stay. kerri the manager checked us in was very helpful, clean rooms and awesome view. great hotel will come back.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Oakland - Alameda, responded to this review, July 19, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Alameda Marina. It's always satisfying to read positive feedback from our valued guests, like you. It would be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Additional Information about Extended Stay America - Oakland - Alameda

Address: 1350 Marina Village Parkway, Alameda, CA 94501
Phone Number:
Location: United States > California > Alameda
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Alameda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Oakland - Alameda 2.5*
Reservation Options:
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Also Known As:
Extended Stay America Oakland / Alameda Hotel Alameda
Extended Stay America Alameda
Extended Stay Alameda
Alameda Extended Stay

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