I stayed at Coral Reef in for several weeks and was very impressed. The front desk handled all problems very quickly. I asked if they had any pots and pans which they were all out. The manager sent someone to the store to purchase a new set and I was cooking within an hour. On a couple occasions I left dirty dishes in the sink. I was pleasantly surprised when I got back to my room to see the plates sitting clean on the counter drying. I would definitely stay here again. The hotel is in prime spot walking distance to the bay and across the street from a strip mall with very nice restaurants and shopping.

I booked through Hotels.com based on reveiws and a star rating of 3.5. I reserved for 5 nights a room with 2 queen beds, kitchenette, Free Internet, water view, smoking. I GOT NONE OF WHAT I HAD RESERVED!!! What I got was the most filthy run down "suite" imaginable. I did not get two queen beds but one broken bed with dirty sheets, a sofa that was stained beyond words, no utensils in kitchenette, the stove nor oven worked nor did the refrigerator or freezer, No hangers for clothes, the sliding glass door was not lockable and installed backwards as it could be lifted off it's tracks from the outside. I did not get a water view nor a smoking room. When I plugged in my laptop I was shocked buy the electricity plug that moved within the wall. My finger is still numb. I called Hotels.com because I did not get any internet service that was part of the hotel deal. I canceled the rest of my stay at the Coral Reef Inn with a hotels.com agent who offered no futher assistance in booking a new hotel! I checked out in the morning making it clear I was checking out to the desk clerk and returned the electronic room key. When I finally got home and checked my bank statement no refund had been given! Again called Hotels.com and they said I had not canceled my stay and that I had stayed the whole time!!! WHAT A RIP OFF!!! NOW A LEGAL BATTLE TO GET MY $300 hard earned dollars back!!!!! NEVER BOOK WITH HOTELS.COM AND NEVER STAY AT THE CORAL REEF INN IN ALAMEDA CA.

My husband was staying here with his company because of his work. I brought the family to visit. First off, the rooms are filthy. My babies skin turned black from crawling on the floor, there was food still in the fridge, the furniture had (only god knows) stuff ALL over it, the heater wouldn't turn on and the kitchen floors were dirty. To top everything off, the hotel charged our bank account for 10 extra days leaving us with a credit card that kept declining. We discovered this at a restaurant when we couldn't pay for our dinner ! And so for nearly three days (over the weekend) we were broke ! Could not buy dinner for the family, nor diapers NOTHING !!! And the manager didn't care one bit. Nothing was compt. and we never got an apology ! There was no manager to talk to in person for three days.The second day we talked to a manager on the phone and later come to find out he was hiding in his office in the building the whole time. I have worked in the hotel business before and know how guests should be treated. I can not believe they are still in business ! ABSOLUTELY HORRIBLE !!!

I was on a business trip and chose this hotel, as the website showed the hotels as quaint, clean and well maintained. I booked a larger room that is actually an apartment style room. When I checked in, I noticed several things:

1. The walls were dirty all throughout the room.

2. The kitchen floors were FILTHY! There was still trash and dirt on the floor from the previous occupant. It was very visible- it's not like the dirt and trash were concealed. There's no excuse for that!

3. This was the most disgusting thing ever- The kitchen table was so sticky that upon trying to move my pizza box, it actually STUCK! After numerous tugs and pulls was I able to remove it from the table! It actually tore the bottom of the box. That's how sticky the table was! I was nauseated.

4. The toilet kept getting clogged. The maintenance man said that several of the rooms were all getting backed up at the same time, and had been like that for quite some time. So every day we were there, the toilets were clogged. The maintence man actually suggested that we not flush toilet paper down the toilet! That's not only an outrageous suggestion, but highly unsanitary!

5. Room service never threw out the trash. I had empty water bottles and some take out trash that remained in the trash can almost the entire stay. The only time our room was clean was the last day.

6. Someone had either vomited or spilled some type of disgusting food on the walk path. During the entire 3 days that we stayed, it was NEVER CLEANED UP. Everyone had to walk around the "mess" to avoid stepping into whatever it was.

7. Hotel VERY RUN DOWN. The room we had was on the lagoon. Upon opening the windows to see the view, we noticed the wood deck appeared to have rot and in desperate need of some serious repairs. So much for enjoying the view! I was afraid to step out onto the deck for fear we may fall through!

While checking out, I spoke to the manager. He seemed more annoyed than concerned about my complaints, and suggested that the reason why our room was so dirty was because the "regular girl" was off. Apparently this hotel only has ONE cleaning woman, and would come as late as 7 pm to give us towels and "clean" .
I should've received at least a portion of my stay refunded. But the manager didn't appear to really even care! The desk clerk was more concerned then the manager.

I travel a lot, and have been to many different types of hotels. I have to say that the Coral Reef Inn was by far one of the WORST I have ever stayed in.
The only positive thing I can say is that they hotel desk clerks (2 out of 3 that we saw and spoke to- one woman and a young man) were very nice and accomodating. Other than that - RUN FOR THE HILLS IF YOU'RE EVEN CONSIDERING THIS HOTEL. WHAT A DUMP!
If I was able- I would rate this ZERO stars!