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“Nice Hotel, Very Helpful Staff” 4 of 5 stars
Review of Hampton Inn & Suites Oakland Airport

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Hampton Inn & Suites Oakland Airport
2.5 of 5 Hotel   |   1700 Harbor Bay Parkway, Alameda, CA 94502   |  
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Ranked #1 of 8 Hotels in Alameda
Certificate of Excellence
GreenLeadersBronze level
Louisville, Colorado
Level Contributor
3 reviews
3 hotel reviews
“Nice Hotel, Very Helpful Staff”
4 of 5 stars Reviewed July 19, 2014

Stayed for one night since we were driving up the coast the next day. Hotel is very clean and modern. The staff, especially at the front desk, was more than helpful. My cell phone battery died at the airport we flew in from so I was panicked about not having a cell phone. We arrived at 8:00 PM and the front desk person was so calming and helpful. First she offered to get me a charger to charge my phone but when I told her it was the battery, not the charger, she looked up the closest Verizon store and even called them to see if they were still open (which they weren't). She gave me the address and directions so I could go there the next morning. She calmed me down and spent lots of extra time helping me out.

The wifi in the hotel was fast and the breakfast the next morning was fine. The staff, not only at the front desk, but also at the breakfast and housekeeping were all very friendly. The only negative is that the hotel is in what seems to be a business area so there were not any places to eat near by.

Thank you to the wonderful staff!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, July 23, 2014
Dear Elise,

I am so happy that our staff was able to assist you with your cell phone problem. Our team is always ready to smooth out the bumps in the road for our traveling guests. I will share your compliments for our crew, they will be pleased to have been of service to you.

Thank you for choosing the Hampton Inn Oakland Airport for your Bay Area visit.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
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    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Würzburg, Germany
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 14, 2014

large clean rooms, far away from everything so you need a car. free wifi, free breakfast, free shuttle bus to a few local restaurants but not very far breakfast standard would neither be 3 nor 4star standard in Europe

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, July 23, 2014
Dear Christian,

Thank you for commenting on the generous proportions and the cleanliness of our rooms. As you mentioned we also offer free wi-fi, shuttle service to nearby restaurants and the airport, as well as a complimentary breakfast.

Your business is important to us. We look forward to being of service to you in the future.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, United States
2 reviews
5 of 5 stars Reviewed July 14, 2014

I travel alone and finding a hotel that is clean, comfortable and safe is important. The staff is friendly and very helpful. They do a great job! I feel comfortable and safe while staying at the hotel.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, July 23, 2014
Dear Elaine,

Feeling safe is so important when you are traveling. I am glad that we were able to provide you that sense of security at our hotel. We are proud of the hospitality that our team shows our guests, including providing for their well being. I will share your remarks with our staff.

Thank you for being our guest.

Sincerely,
Dhruv Patel
Director of Operations
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Monterey, United States
1 review
3 of 5 stars Reviewed July 7, 2014

Decent Hotel. Stayed during a holiday weekend so prices were way to high for what you get. King Suites were perfect size. Hotel staff was very nice and helpful. Complimentary breakfast was surprisingly very good. If I was coming to this area again I would probably stay here but would do a little more research on prices. Overall had a nice stay nothing to complain about except for price.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, July 23, 2014
Dear Bret,

I am pleased that you were happy with the size of the room, the tasty breakfast and the hospitality offered by our staff. We offer a number of amenities that provide an excellent value to business travelers and families like yours.

We appreciate your business and look forward to welcoming you back.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

Stayed here for 3 nights on a trip to SFO.
Very friendly staff and and well maintained property. Hotel is located close to the Oakland airport, but noise level of departing aircraft is not an issue (3 independent windows in the room). If you arriving at night, location is a little bit in the middle of nowhere (business park) but never felt insecure.
Bedding was great, breakfast as well, you even can get a bicycle to cruise the area for free, which I personally think is a great idea and should be offered at all Hampton locations.
I enjoyed my stay and will be back next time.

Green Features: Hotel does waste recycling, however (as all Hampton Inns) not sure if all the disposable dishes that are used for breakfast are a good option.
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, July 23, 2014
Dear Guest,

The quiet rooms and the sense of security is often a pleasant surprise to our guests. We are happy to provide a tranquil setting with some wonderful recreational activities such as the free bicycles, bayside trails and fitness center. This is all designed to make the travelers journey more fun and less stressful.

Thank you for choosing our hotel for your visit to the Bay Area.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 4, 2014

Its worth paying a little bit more to stay here - the proximity to the airport is great. We arrived past the availability of the shuttle service and the taxi fare was reasonable. $20. Most notably was the front desk staff. I had called about parking fees, he (Nick) was extremely helpful, friendly and accommodating. Top notch service beyond what 4-5 star hotels provide. Thanks Nick!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, July 23, 2014
Dear Tricia,

We are confident that our hotel amenities and service are a great value, and your five star review confirms our sense of pride. I am glad that the transportation options worked out for you and that Nick was able to help you.

Thank you for choosing our hotel for your visit to the Bay Area and sharing your positive experience with other travelers.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, California
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 30, 2014

Spent two days at this hotel and found it very nice for our family gathering. The room was neat and clean and the room was serviced promptly. This was the most reasonable hotel available in the area for this weekend. We stayed on the second floor and since the hotel is adjacent to the airport runway were concerned that there might be noise - - the windows were triple paned and the room was silent even though there was air traffic all day and night.
The complementary breakfast was good and they never ran out of anything. What was suppose to hot was hot and what was suppose to be cool was cool.
Parking was free and area was safe and right on SF Bay
All in All was a good stay

Room Tip: Stayed on the side away from the airport
See more room tips
Green Features: Seems eco friendly . There is a sign on each bed that the Bed spreads are washed and sanitized for each guest.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, July 23, 2014
Dear Bob,

Our guests often notice as you did, that our rooms are very quiet despite the close proximity to the airport. I am glad that you enjoyed the amenities that make our hotel so special, such as the sense of security, the view of the Bay and the tasty breakfast, all at a reasonable price.

Thank you for your business, it is much appreciated.

Sincerely,
Dhruv Patel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Oakland Airport

Address: 1700 Harbor Bay Parkway, Alameda, CA 94502
Phone Number:
Location: United States > California > Alameda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Alameda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Oakland Airport 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Complimentary Guest Shuttle available from 4:00AM - 1:00AM daily. ... more   less 
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Also Known As:
Hampton Inn & Suites Oakland Airport Hotel Alameda
Hampton Inn And Suites Oakland Airport
Hampton Inn Alameda

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