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“Good Customer Service” 5 of 5 stars
Review of Hampton Inn & Suites Oakland Airport

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Hampton Inn & Suites Oakland Airport
2.5 of 5 Hotel   |   1700 Harbor Bay Parkway, Alameda, CA 94502   |  
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Ranked #1 of 8 Hotels in Alameda
GreenLeadersBronze level
Newcastle, United States
1 review
“Good Customer Service”
5 of 5 stars Reviewed February 12, 2014

Very convenient to the Oakland airport and fantastic customer service once onsite. Away from any restaurants and sites, but perfect for most needs. Excellent breakfast with real food and a very clean hotel.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, March 5, 2014
Dear Christopher,

Thank you for your five star review of our hotel. It’s great to hear your compliments for our friendly service, convenient access to the airport, tasty breakfast and clean rooms.

We appreciate your sharing your thoughts and look forward to welcoming you back again.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
    202
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
FAIRFIELD, United States
1 review
4 of 5 stars Reviewed February 1, 2014

I have never stayed at a Hampton, but I was very suprised at the quality of the room. Hotel was very clean, nice lobby, eating area and very very nice friendly staff. My check out was also very efficient. They charged my card and put my folio underneath the door before I woke from a very good slumber. I was also suprised that there were airplanes taking off and landing right behind the hotel, but I did not hear a thing - slept very well!

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, March 5, 2014
Dear Eric,

I am so happy that you enjoyed your first stay at a Hampton hotel. I hope this is just the first of many. We are proud of the quality of the rooms and the service that Hampton provides, so we are glad to be a member of the Hampton family.

Thank you for noticing how quiet the rooms are, despite the close proximity to the airport. We appreciate your business and look forward to your next visit.

Sincerely,
Dhruv Patel
Director of Operations
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Moreno Valley, United States
1 review
5 of 5 stars Reviewed January 29, 2014

I've always liked staying at the Hampton, and this specific location was no exception. The hotel is clean and smells fresh everywhere. The 24 hour coffee and tea service is always a favorite of mine; and the breakfast is very good. The staff is friendly and always helpful. The very minor inconveniences I may have experienced are negated by the great service and expedient resolutions.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, March 5, 2014
Dear Martiese,

What a wonderful title for a hotel review! I can’t think of a nicer thing to say to a hotelier. We are very proud of our service and the level of hospitality provided by our staff, so it is great to receive your acknowledgement of our efforts.

Thank you for being such a loyal member of the Hampton family. We look forward to your next visit with us.

Sincerely,
Dhruv Patel
Director of Operations
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Clovis, United States
1 review
5 of 5 stars Reviewed January 28, 2014

Great hotel, nice clean rooms, some which overlook the bay. Great breakfast provided and staff is professional and courteous. Only wish they had shuttle service to the BART and not just to the Oakland Airport.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, January 31, 2014
Dear Virginia,

Thank you for such a positive review of our hotel. I will convey your compliments to our team. They take great pride in their professionalism, so they will be pleased with your remarks.

We appreciate your comments about our shuttle service. Unfortunately, the distance to BART makes it difficult for the shuttle to reach the airport and neighboring restaurants in a timely manner.

I hope you will come back for another visit with us!

Sincerely,
Dhruv Patel
Director of Operations
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Los Angeles, CA., United States
1 review
5 of 5 stars Reviewed January 25, 2014

We came to Alameda with a large family group. My stay at Hampton Inn, during this week end helped coping with the loss of my nephew and attending his memorial service easier. The staff was extremely friendly, and went out of their way to accommodate all of out needs. The rooms were awesome: clean, modern, fully equipped and comfortable. I would love to visit again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, January 31, 2014
Dear Keny,

I am so sorry to hear of your loss. I am glad that we could provide a pleasant stopping place for you and your relatives during such a difficult occasion.

Thank you for choosing our hotel. Hopefully, you can visit us again during other circumstances.

Sincerely,
Dhruv Patel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alameda, United States
1 review
5 of 5 stars Reviewed January 22, 2014

My friend and I decided to take a staycation. The Hampton Inn in Alameda offered just what we wanted. A great walk on the bay, a nice stay in a hot tub, a great morning workout in the fitness room and a delicious breakfast. The the front desk and the staff were so helpful and friendly. The beds were incredibly comforatable. We had a terrific stay!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, January 29, 2014
Dear Brenda,

I am so pleased that you enjoyed your "get away from it all weekend” in your own backyard. We think that our views of the bay, walking trails, whirlpool spa and exercise room are just what you need to refresh and revitalize without the travel time and expensive cost of a long trip.

Thank you for choosing our hotel, we appreciate your business.

Sincerely,
Dhruv Patel
Director of Operations
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Los Angeles, California
1 review
4 of 5 stars Reviewed January 22, 2014

I was very pleased with every aspect of the hotel. The rooms were spacious, large bathroom, and comfortable beds. The breakfast alone was worth the stay. It was good to get that bonus for my money. The hotel is on the Bay, and has a trail and park outside the hotel to get out and get some fresh air.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hampton Inn & Suites Oakland Airport, responded to this review, January 29, 2014
Dear Guest,

Thank you for your favorable review of our hotel. We think that our guests’ receive a great value for their money, considering the tasty breakfast, free shuttle and comfortable rooms. Your comments nicely reconfirmed that. I am so glad you enjoyed the trails and the view of the bay. Both are a big hit with our guests who don’t expect such a scenic setting.

We hope to be of service to you in the future!

Sincerely,
Dhruv Patel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Oakland Airport

Address: 1700 Harbor Bay Parkway, Alameda, CA 94502
Phone Number:
Location: United States > California > Alameda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Alameda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Oakland Airport 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Complimentary Guest Shuttle available from 4:00AM - 1:00AM daily. ... more   less 
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Also Known As:
Hampton Inn & Suites Oakland Airport Hotel Alameda
Hampton Inn And Suites Oakland Airport
Hampton Inn Alameda

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