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“Business Trip” 5 of 5 stars
Review of Hampton Inn & Suites Oakland Airport

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Hampton Inn & Suites Oakland Airport
2.5 of 5 Hotel   |   1700 Harbor Bay Parkway, Alameda, CA 94502   |  
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Ranked #1 of 8 hotels in Alameda
GreenLeadersBronze level
Rancho Murieta, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Business Trip”
5 of 5 stars Reviewed January 14, 2013

Excellent facility and staff, as always when I stay. Staff always goes out of their way to make me feel welcome and comfortable. Facility always feels safe and breakfast in the morning is wonderful. Location is quiet and very pretty. Although it is near an airport, one cannot hear the airplanes from inside the facility.

Room Tip: All rooms are great.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, February 18, 2013
Dear Ginny,

Our employees enjoy taking care of our guests, so I will be happy to tell them about your kind remarks regarding their excellent service. Our breakfast is a big hit with our guests who also comment on the attractiveness of our location, thank you for noting those attributes in your review.

I hope you can come back again soon for business or pleasure, we look forward to making your visit as comfortable as possible.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • English first
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English first
Southern California
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 13, 2013

Hotel is off the beaten track, even some distance away from the airport terminal. This makes for a quiet location and few flights at night to disturb the peaceful waterfront location. There is a shapping center about 1 mile away with a handful of restuarants.
Facility is clean and well maintained, including fitness center. Good HD TV, free Internet, and breakfast.
One thing I wish they had are real glasses - I would easily pay $5/night more for that.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, February 18, 2013
Dear Guest,

Your comments about the advantages of our seemingly out-of-the-way location were well put. Our guests often comment on the quietness, serenity and the convenience of our hotel. Shopping and dining are nearby and we offer a state of the art fitness center for our guests.

Thank you for staying with us, we look forward to your next visit to our hotel.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

We had a night here while on a trip to Hawaii with an early morning flight from Oakland.
Arrived by rental car and dropped our bags, the hotel shuttle bus picked us up from the rental car station and we were told to leave the hotel about 1.5 hours before the flight to have time to check bags etc.
After a good sleep in the nice clean tidy room we were in the lobby at 0530 for a ride to the airport for our flight, also waiting was a couple needing to get a flight half hour earlier than us.
The hotels bus did not have a driver and we had to wait while the guy on duty called another hotel's bus to try and get them to collect us.
Eventually after about 40 very stressful minutes this happened and we all just made flights.
If we had known the bus would be a problem then we'd have kept the rental car and used that in the morning.
Not a great start to a vacation.

Apart from this the hotel was great.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Guest,

I am glad you enjoyed your stay at our hotel. I also want to express my sincere apologies for the difficulty that you experienced with our shuttle service. The problem is not representative of the standard of excellence in service that we intend to offer our guests. We will use your comments to prevent future occurrences of a similar nature. Please call me when you are planning your next stay with us so that I can personally oversee the arrangements for your visit.

We appreciate your business and look forward to welcoming you back to the Hampton Inn & Suites Oakland Airport.

Sincerely,
Dhruv Patel
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Prospect
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

Same overall 4 star facility quality as other Hampton Inns - but the staff made this a 5.

I had just spent 18 hours battling the snow storms that snarled air traffic on Dec 26th to arrive in Oakland and check into another hotel (Homewood Suites). The floor they put me on smelled like someone was cooking roadkill in cabbage. It permeated two floors of the three floor building!

Having no patience left - I called the Hampton and Jovy not only got me in, she upgraded me to a better room. When I arrived she rounded up some plates and utensils for me so I could cook up some dinner (they have a stocked pantry). For the first time that day, I felt like someone actually cared about the lousy travel day I had.

The enthusiasm continued on successive mornings with both Nick and Jorge - both men are outstanding ambassadors to the hotel.

This is my new hotel when visiting Oakland.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Ron,

Your travel experience getting to our hotel during the terrible storms sounds like a memory that you would like to forget. I am so glad that we were able to get you comfortable and well fed upon your arrival. Our staff really enjoys helping our guests, so I will pass on your compliments to them.

We are proud to offer sincere hospitality to our visitors and we look forward to extending the same to you on your next trip to the Bay Area.

Thank you for choosing our hotel.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
losangeles
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012

I just had a very nice stay this past weekend at the Hampton Inn & Suites Oakland Airport. We checked in at 1 am very tired and the Gentlemen at the Desk was very helpful. He already had our keys ready and gave us an automatic room upgrade to a studio type of suite. Very nice. The room was immaculately clean. The walls were extremely sound proof. Being so close to the Airport; you could not here a thing. The beds are very comfy and we slept like a puppy. The rooms were amazingly warm for winter cold weather. Most properties I have stayed at, there rooms are not insulted enough for both weather and sound. This one was.

The breakfast was fantastic with fresh fruit, eggs (scrambled and omelets another day), hot oatmeal, assortments of breads, and fantastic choices of coffee, tea, milk, juice, and much more.

The Shuttle Drivers went out of their way and took us out of the 2.5 mile run since it was slow enough to do so, which made it very easy to get to the Raiders Game and to the Coliseum Bart Station to go places.

I highly recommend this property for any Business Traveler and also for families that are in town for the weekend. The Guest Service is Superior and I will always return to this property.

Room Tip: Ask for Studio Suites or upgraded room, but all the rooms are in fantastic condition.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Guest,

Your highly favorable and thorough review of our hotel was wonderful to hear. I am glad that you enjoyed our delicious breakfast and our soundproof rooms. We receive excellent comments about our convenient shuttle, it’s great that you could take advantage of it for other fun things. Our hotel is a good stopping place for families and business people with our proximity to the bay and the walking paths.

I hope you can stay with us on your next visit to the Bay Area.

Sincerely,
Dhruv Patel
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Oroville, California
Top Contributor
95 reviews 95 reviews
24 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 27, 2012

We recently visited relatives in Piedmont and were looking for a quiet hotel in the area. The Hampton Inn fit the bill. Though it is near the airport the hotel was built for that and the outdoor noises are not a problem. If quiet is for you, ask for a place at one of the outer ends of the hotel.

The staff was friendly and helpful as well as professional. When we got there, we had been upgraded, and our room was really nice. If you can get a room on the water side, I'm sure the view will be nice at night.

Get good directions, as it is a bit out by itself. But that was all the better. There is a great area to run or bike, if you want a bit of exercise.

Breakfast had a wide variety and was well stocked.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear gdncd,

Your comments about our peaceful location with access to running and
bicycling were very nice to hear. Many of our guests are surprised and
pleased with the view of the Bay and the quietness of our rooms. You
mentioned the variety of the breakfast items which is popular with our
business and leisure travelers.

Thank you for choosing our hotel, we appreciate your business.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puyallup, Washington
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2012

I chose to book a room at the Hampton Inn for a quick stay during a layover at the Oakland airport. When my flight arrived (after midnight) I called thr hotel for a shuttle and was pleasantly surprised. The guy was very friendly and provided perfect instructions on where to meet the shuttle. The front desk staff was very friendly and got us checked in quickly. Our room was immaculately clean with notes about the sheets and duvet covers being cleaned for our arrival. The breakfast had a wide variety of options and was delicious. When we checked the front desk staff was just as friendly and professional. The shuttle driver who drove us back to the airport was also very friendly and carried on a conversation with us. We should have stayed longer in this hotel as it really was excellent in all areas.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Coastsearcher,

We appreciate your very nice remarks about our hotel for your late night
layover at the Oakland airport. I am happy that the shuttle driver was not
only on time, but also a source of pleasant conversation and useful
information. Our staff is proud of our cleanliness and courtesy to our
guests. I will pass along your compliments to them.

Please come visit us again for a longer stay in the Bay Area, you will
enjoy it I'm sure!

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Oakland Airport

Address: 1700 Harbor Bay Parkway, Alameda, CA 94502
Phone Number:
Location: United States > California > Alameda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 hotels in Alameda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Oakland Airport 2.5*
Official Description (provided by the hotel):
Complimentary Guest Shuttle available from 4:00AM - 1:00AM daily. ... more   less 
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Also Known As:
Hampton Inn And Suites Oakland Airport
Hampton Inn & Suites Oakland Airport Hotel Alameda
Hampton Inn Alameda

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