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“The Staff Made the Difference” 5 of 5 stars
Review of Hampton Inn & Suites Oakland Airport

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Hampton Inn & Suites Oakland Airport
2.5 of 5 Hotel   |   1700 Harbor Bay Parkway, Alameda, CA 94502   |  
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Ranked #1 of 8 hotels in Alameda
GreenLeadersBronze level
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“The Staff Made the Difference”
5 of 5 stars Reviewed December 31, 2012

Same overall 4 star facility quality as other Hampton Inns - but the staff made this a 5.

I had just spent 18 hours battling the snow storms that snarled air traffic on Dec 26th to arrive in Oakland and check into another hotel (Homewood Suites). The floor they put me on smelled like someone was cooking roadkill in cabbage. It permeated two floors of the three floor building!

Having no patience left - I called the Hampton and Jovy not only got me in, she upgraded me to a better room. When I arrived she rounded up some plates and utensils for me so I could cook up some dinner (they have a stocked pantry). For the first time that day, I felt like someone actually cared about the lousy travel day I had.

The enthusiasm continued on successive mornings with both Nick and Jorge - both men are outstanding ambassadors to the hotel.

This is my new hotel when visiting Oakland.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Ron,

Your travel experience getting to our hotel during the terrible storms sounds like a memory that you would like to forget. I am so glad that we were able to get you comfortable and well fed upon your arrival. Our staff really enjoys helping our guests, so I will pass on your compliments to them.

We are proud to offer sincere hospitality to our visitors and we look forward to extending the same to you on your next trip to the Bay Area.

Thank you for choosing our hotel.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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losangeles
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012

I just had a very nice stay this past weekend at the Hampton Inn & Suites Oakland Airport. We checked in at 1 am very tired and the Gentlemen at the Desk was very helpful. He already had our keys ready and gave us an automatic room upgrade to a studio type of suite. Very nice. The room was immaculately clean. The walls were extremely sound proof. Being so close to the Airport; you could not here a thing. The beds are very comfy and we slept like a puppy. The rooms were amazingly warm for winter cold weather. Most properties I have stayed at, there rooms are not insulted enough for both weather and sound. This one was.

The breakfast was fantastic with fresh fruit, eggs (scrambled and omelets another day), hot oatmeal, assortments of breads, and fantastic choices of coffee, tea, milk, juice, and much more.

The Shuttle Drivers went out of their way and took us out of the 2.5 mile run since it was slow enough to do so, which made it very easy to get to the Raiders Game and to the Coliseum Bart Station to go places.

I highly recommend this property for any Business Traveler and also for families that are in town for the weekend. The Guest Service is Superior and I will always return to this property.

Room Tip: Ask for Studio Suites or upgraded room, but all the rooms are in fantastic condition.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Guest,

Your highly favorable and thorough review of our hotel was wonderful to hear. I am glad that you enjoyed our delicious breakfast and our soundproof rooms. We receive excellent comments about our convenient shuttle, it’s great that you could take advantage of it for other fun things. Our hotel is a good stopping place for families and business people with our proximity to the bay and the walking paths.

I hope you can stay with us on your next visit to the Bay Area.

Sincerely,
Dhruv Patel
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Oroville, California
Top Contributor
95 reviews 95 reviews
24 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 27, 2012

We recently visited relatives in Piedmont and were looking for a quiet hotel in the area. The Hampton Inn fit the bill. Though it is near the airport the hotel was built for that and the outdoor noises are not a problem. If quiet is for you, ask for a place at one of the outer ends of the hotel.

The staff was friendly and helpful as well as professional. When we got there, we had been upgraded, and our room was really nice. If you can get a room on the water side, I'm sure the view will be nice at night.

Get good directions, as it is a bit out by itself. But that was all the better. There is a great area to run or bike, if you want a bit of exercise.

Breakfast had a wide variety and was well stocked.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear gdncd,

Your comments about our peaceful location with access to running and
bicycling were very nice to hear. Many of our guests are surprised and
pleased with the view of the Bay and the quietness of our rooms. You
mentioned the variety of the breakfast items which is popular with our
business and leisure travelers.

Thank you for choosing our hotel, we appreciate your business.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puyallup, Washington
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2012

I chose to book a room at the Hampton Inn for a quick stay during a layover at the Oakland airport. When my flight arrived (after midnight) I called thr hotel for a shuttle and was pleasantly surprised. The guy was very friendly and provided perfect instructions on where to meet the shuttle. The front desk staff was very friendly and got us checked in quickly. Our room was immaculately clean with notes about the sheets and duvet covers being cleaned for our arrival. The breakfast had a wide variety of options and was delicious. When we checked the front desk staff was just as friendly and professional. The shuttle driver who drove us back to the airport was also very friendly and carried on a conversation with us. We should have stayed longer in this hotel as it really was excellent in all areas.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Coastsearcher,

We appreciate your very nice remarks about our hotel for your late night
layover at the Oakland airport. I am happy that the shuttle driver was not
only on time, but also a source of pleasant conversation and useful
information. Our staff is proud of our cleanliness and courtesy to our
guests. I will pass along your compliments to them.

Please come visit us again for a longer stay in the Bay Area, you will
enjoy it I'm sure!

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

Traveled to the hotel with family. We had a room with two queen beds. The furnishings in the room and bathroom were very modern. The bed was comfortable. Lobby and common areas were very clean, and the free breakfast has lots of options. Most of my travel is business, but this one was more for pleasure, but I'd recommend it highly either way. If you are looking for nearby attractions for kids, there are none, but we had plans in Berkeley and used the BART system. The nearest BART station is about ten minutes away.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, January 8, 2013
Dear Eric,

Thank you for your kind remarks about the cleanliness and comfort of our
hotel. We try to make the hotel as pleasant as possible for both our
business and leisure guests. I am glad that your family enjoyed the
breakfast and that you can recommend us to all types of travelers.

We look forward to welcoming you back on your next visit to the Bay Area.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
128 reviews 128 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed here two nights while vacationing in California. We did use GPS to find the location so it was easy to drive right to it. When we arrived Elsa did a wonderful job of making sure we got just what we reserved. (She also handled the difficult customer in front of us very well.)
The rooms are clean and the kitchenette area was very handy. The bathroom was spacious and there are two TV's. One is in the sitting area and one in the bedroom. We had no noise problems from the street, other patrons or airplanes. Our room was on the second floor of the hotel.
The breakfast really is a full breakfast (unlike other hotels who claim to have a full breakfast but don't serve certain items). There also seemed to be a reasonable amount of space in the eating area although we took breakfast back to our room.
The drive back and forth from San Francisco was pretty effortless as well. Of course, we didn't make the trip during high traffic times. Also, our drive to the airport after our stay was quick and easy using GPS.
You don't go to Hampton Inn and Suites expecting five star luxury, but you do go expecting a reasonable price for a nice, clean room and great customer service. That is exactly what we got! I would stay here again in a heartbeat!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, November 7, 2012
Dear Hookdontravl,

Thank you for your kind remarks. I am glad that you enjoyed your stay. Visit us again when you return to the Bay Area. I hope it is sometime soon.

Sincerely,
Dhruv Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
58 reviews 58 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 26, 2012

I stayed one night on business and thought this was quite nice. It is certainly out of the way, and you will need your GPS turned on to find it either by coming thru the City of Alameda or by driving there from the airport approach. If you are doing it the first time in the dark, as I was, it is something of an adventure.
It is very close to the airport -- from the hotel you can tell the color of the pilots' eyes as the planes go by. Still, I didn't hear any noise at all in my room, so it was no problem. And if you are flying from Oakland International, it is very convenient.
As with most places, there is a buffet breakfast. I was pleasantly surprised by it. Nice choices of cereals, waffles & scrambled eggs. I particularly liked the fact that I was able to have fresh fruit along with slivered almonds for my oatmeal.
My room was clean (and as noted, quiet). The maids had made a point of leaving little notes that not only the sheets, but also the duvets had been cleaned prior to my arrival. I had lots of decent sized and absorbent towels, and I as usual liked the idea that the bathroom had a counter on which I could place my stuff.
The gym was on the small side, but had decent enough equipment for my purposes.
My only complaint was that I thought the chair at the smallish desk in my room wasn't that great to work at.
If I stay near the airport again, this would be on my list.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hampton Inn & Suites Oakland Airport, responded to this review, October 30, 2012
Dear Guest,

Thank you for your comprehensive review of our hotel. Your compliments about our easy access to the Oakland Airport and the surprising quietness of the rooms, our extensive breakfast, the nice towels and bathroom's functionality were very well received.

We appreciate your business and we are happy to welcome you back to our hotel on your next visit.

Sincerely,
Dhruv Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Oakland Airport

Address: 1700 Harbor Bay Parkway, Alameda, CA 94502
Phone Number:
Location: United States > California > Alameda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 hotels in Alameda
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Oakland Airport 2.5*
Official Description (provided by the hotel):
Complimentary Guest Shuttle available from 4:00AM - 1:00AM daily. ... more   less 
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Also Known As:
Hampton Inn And Suites Oakland Airport
Hampton Inn & Suites Oakland Airport Hotel Alameda
Hampton Inn Alameda

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