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Homewood Suites Agoura Hills: Traveler Reviews

3.0 of 5
28901 Canwood Street, Agoura Hills, CA 91301
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Homewood Suites Agoura Hills
Ranked #1 of 3 hotels in Agoura Hills
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244 reviews from our community

Traveler rating
    153
    63
    15
    9
    4
See reviews for
Families
105
 
Couples
64
 
Solo
11
 
Business
30
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Parlin, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Clean and Spacious rooms”
5 of 5 stars Reviewed January 3, 2013

Rooms are spacious and near Malibu. About 30 mins drive to Hollywood and Universal, so it was better choice for us to stay here at quiet place plus facilities like free parking and free breakfast and drive around whereever we go. Staff were very courteous and helpful.

Only issue we had was, we havw 2 kids so we requested Suite with 2 Queens bed. I have called up twice few days before to ensure that. During check in , I was told that Suite with 2 Queens are not available, so we were given 2 separate King beds. Where as this was a good gesture and technically we got more space, but we missed the fun of staying as family.
Scenic drive on Rte 1N from Malibu towards Venice beach is nice as well as boardwalk on venice beach.

Room Tip: Ask for a room away from Highway to avoid some noise in the night.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask C D about Homewood Suites Agoura Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites Agoura Hills, responded to this review
January 10, 2013
Dear C D,

Thank you very much for your kind review as well as the feedback from your stay. We sincerly appreciate your flexibility in moving room types from a double queen to two single king one bedroom suites. Due to the fact that we are an extended stay property, sometimes we have guests that choose to extend their stay at last minute, so again we do appreciate your flexibility. Should you return to the area, please come back and visit as we would love to see you and your family again!

Warm Regards,

The Homewood Suites Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Fran
Top Contributor
77 reviews 77 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
92 helpful votes 92 helpful votes
“Clean, quite, friendly”
4 of 5 stars Reviewed January 3, 2013

The hotel us in a good location for people visting local attractions such as the Camarillo Premium Outlets, Reagan Library, etc

The room was clean and quiet (I was worried that some of the families with kids would be noisy, but was given a comfy, quiet room. Price was reasonable, and you get a decent place in a convenient location.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask trvlin_man about Homewood Suites Agoura Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites Agoura Hills, responded to this review
January 10, 2013
Dear trvlin_man,

Thank you on behalf of the Homewood Suites Team for your review. We love to hear it when our guests are satisfied with the service they received while staying with us! We look forward to your next stay with us!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux City, Iowa
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Let your kids run wild here!”
2 of 5 stars Reviewed January 3, 2013

If you have kids and want a place they can run wild, this is for you. Despite repeated requests for the management to deal with rowdy kids above our suite, nothing was done. We were "entertained" for hours with so much action it rattled the dishes in our cabinets. The facility is fine, housekeeping staff attentive and the proximity to Trader Joe's and Jinky's (for decent Italian-style caffe) is a plus...but we won't be back in search of a restful stay at this place!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Larry T about Homewood Suites Agoura Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites Agoura Hills, responded to this review
January 14, 2013
Dear Larry T,

On behalf of the entire team here at the Homewood Suites Agoura Hills, I would like to sincerely apologize that your past stay with us was not as you would have expected it to be. I also apologize that you felt our management team did not respond this matter. We appreciate your feedback and will work on this for the future. Because we are backed by our guarantee, we would like to provide you with a service recovery for one night of your stay with us. Please feel free to contact Desiree Wammack at 818-540-4312 or Dave Schmidt at 818-540-4302 so we can take care of your night with us. We would also love to have you back in the future to show you the type of service expected at our property. Please let us know if there is anything further we can assist you with. Thank you again for your feedback and we look forward to hearing from you soon!

Warm Regards,

The Homewood Suites Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Everywhere, US
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Terrific; would stay again”
4 of 5 stars Reviewed January 2, 2013

Stayed here after reading the positive reviews on TripAdvisor and finding a good deal on Priceline.

The property overall is fairly small, but the rooms were spacious and reasonably clean. TV in each room (bedroom and living room); full-size fridge and kitchen; separate temperature control for bedroom and living room; fairly large bathroom (the sink is right outside of the bathroom, fairly low in height). Nice Neutrogena toiletries, and wi-fi worked well.

The layout of the suite (bedroom suite, in our case) is a little tricky if you stay as a family and want bedroom privacy -- if the people sleeping in the living room need to use the bathroom, they do have to enter a portion of the bedroom to get to the bathroom area.

Although there were some issues with sound insulation (people running up and down the stairs, rolling suitcases), much of the time the property felt calm despite it having high occupancy.

Communal amenities were also good. Breakfast (daily) and complimentary dinner reception (Mondays-Thursdays) were both well-stocked with hot and cold foods. (The dinner is more streamlined fare -- one main entree -- but hey, it's free food and comes with complimentary wine/beer.) Coffee, tea, and newspaper in lobby. Cookies available at the front desk in the afternoons. The outdoor pool and putting green were clean, as was the fitness center. You do get some views of the hills (true to its location in Agoura Hills) to the north and south of the property, and even though they were not the most majestic of views, they were pretty enough to enjoy and rendered a bit of a mountain lodge-like feel in the mornings and evenings.

Very friendly and courteous staff, without exception (I interacted with several staff members, and they seemed all very kind, genuine, and hard-working). No problems with parking.

Minor cons:
* You do have to put the linens on the sofa bed yourself;
* A cheerio fell out of the sofa when I first opened it -- recommend that the housekeepers check and clean the sofa bed for each guest;
* Stairways were not vacuumed/cleaned well.

Room Tip: Asking for building 2 or 3 would allow you to be away from the Trader Joe's side. If you are bo...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Roadwarrior Q about Homewood Suites Agoura Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites Agoura Hills, responded to this review
January 10, 2013
Dear Roadwarrior Q,

On behalf of the Homewood Suites Agoura Hills team, I would like to thank you for your review! It is extremely helpful with our clients provide both us and the future traveler their feedback! Thank you for the housekeeping tips as well as we will be speaking with them on your findings. Should you come back to the area, please come back and visit us as we would love to have you once again!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
“Great Value”
5 of 5 stars Reviewed December 24, 2012

I had trouble getting a hotel for the 9 nights I wanted. In the end I went with Homewood Suites in Agoura Hills. The price made me a little unsure as to what I would get. WELL what I got was a very good reception at check in, a wonderful suite, yes a full suite, food in the evening, hot and cold food, enough to satisfy also drinks, not just coffee etc but wine and beer. A very full and well prepired breakfast both hot and cold food, fruit, a large selection of bagles, muffins and breads. Fresh fruits cerials and so much more. The people running the dinning area seem to have time for everyone and still keep the food flowing. The people running of this small out of the way hotel have got it right. If all hotels were run as this one is life would be good. OH by the way did I mention that for the 2 of us the price was $120 pre paid per night. What value what a star crowd of people running this place. I will never look down my nose at these small hotels again, in fact I will look to stay at them if possible.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mike D about Homewood Suites Agoura Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree W, Director of Sales at Homewood Suites Agoura Hills, responded to this review
December 26, 2012
Dear Mike D,

On behalf of the entire team here at the Homewood Suites Agoura Hills, we would like to THANK YOU for the extremely kind words! We will be sure to share your experience with the rest of the team! We hope the next time you are in our area that you visit our property again!

Warm Regards,

The Homewood Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Agoura Hills

Also Known As:
Homewood Suites Agoura Hills Hotel Agoura Hills
Homewood Suites Agoura Hills Hotel
Homewood Agoura Hills
Agoura Hills Homewood
Agoura Hills Homewood Suites
Address: 28901 Canwood Street, Agoura Hills, CA 91301
Phone Number:
Region: United States > California > Agoura Hills
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Agoura Hills
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our beautifully appointed all-suites hotel is here to serve you. With guest suites nearly double the size of standard hotel rooms and complimentary amenities, such as an expansive hot buffet breakfast, dinner with beer and wine served Mon-Thurs, internet, shuttle service within 5 mile radius and parking. With all the inclusions, the value of our hotel cannot be beat in the area. We are close to Malibu, Calabasas, Thousand Oaks, Westlake VIllage and Ventura. ... more   less 
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