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“Stay away at all costs...” 1 of 5 stars
Review of Hilton Garden Inn Phoenix/Avondale

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Hilton Garden Inn Phoenix/Avondale
3.0 of 5 Hotel   |   11460 West Hilton Way, Avondale, AZ 85323   |  
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Ranked #2 of 2 Hotels in Avondale
GreenLeadersSilver level
Troy, Montana
Top Contributor
168 reviews 168 reviews
60 hotel reviews
Reviews in 51 cities Reviews in 51 cities
105 helpful votes 105 helpful votes
“Stay away at all costs...”
1 of 5 stars Reviewed March 5, 2007

We made a reservation to stay here four months out based on a group rate for an event that we were attending in the area. We were told that the property was to open in January - as we were set to arrive in March, no problem, or so I thought.
I was following up when I did not see the promised email confirmation and was told that things had been pushed back, but we would be fine for our arrival date. I waited and when we were a week out and still had not heard, I emailed again - no response, so I booked at another brand. I hear back from them and I let them know that I had moved on and to please cancel my reservation. They apologize and I think that we are all out of their system as I had cancelled the reservation with them.

72 hours before our arrival in Phoenix, I receive an email from another hotel confirmation our reservation. I NEVER CONTACTED THEM. This Hilton had decided, despite the fact that I told them I had made other plans that they would share my name, address, unlisted home phone number and credit card information with another hotel. I contacted the other hotel to cancel the reservation that I did not make - no response. I called my credit card company to place a fraud alert on my card to protect myself from authorized charges - a major issue when I am leaving on a two week long business trip.

I have been travelling for well over 20 years and this is the worst experience that I have ever had - if this is how they behave BEFORE they open, I can only imagine how fouled up things will be when they do actually get the property up and running.

I would understand a delay in opening and I was fine with it until they decided to share my information without my consent.

  • Stayed March 2007
    • 1 of 5 stars Value
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
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133 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Hilton Garden Inn Phoenix/Avondale

Address: 11460 West Hilton Way, Avondale, AZ 85323
Phone Number:
Location: United States > Arizona > Central Arizona > Avondale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Avondale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Phoenix/Avondale 3*
Number of rooms: 123
Official Description (provided by the hotel):
Conveniently located off I-10 and Avondale Boulevard, in the progressive West Valley corridor of Phoenix. We are very close to restaurants, golf, shopping, movie theaters and other attractions such as the Jobing.com Arena, Phoenix International Raceway and the new University of Phoenix Stadium! You can relax knowing the quality and assurance of the Hilton Garden Inn Phoenix-Avondale has to offer being a part of the Hilton Family. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix/Avondale Hotel Avondale
Hilton Garden Inn Avondale
Hilton Avondale
Avondale Hilton

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