Customer service is first and foremost here. The staff is very personable and will do everything they can to make your stay enjoyable. One of the better gyms I've seeen for an HGI, and the outdoor fireplace offers a great setting to relax and enjoy a drink or two. The room, like all other HGIs, was comfortable and clean. There was some construction going on near the hotel, but it didn't seem to disrupt hotel operations. As usual, the cooked to order breakfast is wonderful!

Stayed at this hotel for a week and held a business function there, as well.
Hotel is nice, clean, fresh decor, well-maintained. There is a very nice outdoor seating area, complete with an open-air fireplace.
This facility has an outdoor heated pool, as well as a fitness center. This one actually has weights and more than one treadmill! There is a guest pay-laundry, which I find convenient.
There is full service bar and restaurant. I had meals all week at the business function, and the food is good. There is also a Ruby Tuesdays within walking distance. Breakfast is not free, nor is there any kind of weekday managers reception.
Rooms are good, with free internet and flat screen tv. Window actually opens! Bed and linens are comfortable. There is ample storage, and each room has coffee pot, small fridge, and microwave. Bathrooms are of a good size, but mine had only a shower.
Staff is super-friendly and customer focused.
My complaint: this hotel is not within walking distance of anything. No shopping centers, no parks - no sidewalks, as a matter of fact, no grocery stores, nothing. You will have to drive everywhere. You do have easy access to I-10, however, and the hotel has a shuttle that will take you, free of charge, to anywhere in a 5-mile radius. It is also an easy 20-minute ride to the airport.
Be warned that construction is taking place right across from the hotel. The noise isn't unreasonable, though, and the biggest inconvenience is that the roadway is also torn up in front of the hotel.

Stayed a couple nights for business........I'm an Hhonors member, and so upon check-in, I was delighted when I was given a bonus of fresh homemade salsa and a bag of chips......the salsa was a very unique and delicious way to reward their customers loyalty and it is a great idea. The room was very clean and comfortable and quite as it was the week following Thanksgiving. Breakfast was very good and the staff is very accommodating

My wife and i stayed here one night after arriving later than planned into PHX. We we're headed to Yuma but just didn't feel like doing the drive so late. This hotel is conveniently located to the 10 and far enough west of town we felt like we would have a good head start in the morning. Check in had to have been one of the fastest and most efficient processes I have ever experienced, and I'm HHonors Gold so I've experienced quite a bit. I would say within 3 minutes of parking our car we were settling down in our room. No joke. The room was nice, your typical HGI styled room. The bed was very comfy, as to be expected. Since it was late, we ate at the hotels restaurant. There is a Ruby Tuesday within walking distance, however they were closed. The restaurant was nothing special, typical overpriced hotel food, but the service was fine. We left early the next morning and skipped breakfast. Overall, considering how long and why we were there, I'd say this hotel was absolutely perfect for our needs.