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“Great Stay, Outstanding Staff, You won't be sorry!” 5 of 5 stars
Review of Homewood Suites Phoenix-Avondale

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Homewood Suites Phoenix-Avondale
3.0 of 5 Hotel   |   11450 West Hilton Way, Avondale, AZ 85323   |  
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Special Offer
Double Points offer
Ranked #1 of 2 Hotels in Avondale
Certificate of Excellence
Sacramento, CA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Stay, Outstanding Staff, You won't be sorry!”
5 of 5 stars Reviewed November 22, 2011

This is by far the best Homewood Suites or any Hotel we have stayed in. We have stayed here 3 times now and What makes it memorable is the quality and hospitality of the most excellent staff anywhere. They make you feel welcomed and that they are honored that you came to stay with them. The housekeeping staff is wonderful and they go out of their way to make sure you have everything you need...everyday!
The rooms are clean, beautifully decorated and very homey and cozy, a home away from home.
There are wonderful mountains surrounding the hotel and the sunsets are absolutely breathtaking.
Also when you stay at this Hotel you get the privilege of using the facilities of their sister hotel across the parking lot "Hilton Garden Inn".
I would recommend this Hotel to anyone, either for business or leisure.

Room Tip: Higher floors that face the west have great sunset views.
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  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this review, December 6, 2011
Thank you so much for your response! It was our pleasure to serve you and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    118
    44
    17
    10
    4
See reviews for
76
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lakewood, Colorado
1 review
4 of 5 stars Reviewed November 17, 2011

I really felt comfortable and well taken care of at Homewood Suites! Great place to stay and excellent staff!

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this review, November 21, 2011
Thank you so much for your wonderful review! We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 17, 2011

On a recent trip to Phoenix AZ my dress clothes were molested by TSA and Airline baggage handlers. After a referral to a one-hour cleaner didn’t pan out, staff members of the Homewood Suites went above and beyond the call of duty by pressing my clothes saving my business trip.

Room Tip: Indicate your preference and the staff will match your room with your preference.
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this review, October 25, 2011
It was our pleasure to serve you! We hope to see you back here soon!

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
64 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 stars Reviewed October 9, 2011

This newer Homewood Suites has a great look in the rooms, with everything clean and modern...except the oddball tube-style TVs in the rooms. Someone must have gotten a deal on the last remaining tube TVs when the hotel opened. In 2011, they detract from an otherwise new and clean appearance. ACs in the room blow at a very high and loud rate, but in suites there are two of them so you can run the one in the living room and keep the one in the bedroom off

Mornings at the front desk were so-so - the business center's printers weren't printing colors except for yellow and pink, making printouts look horrible, but the front desk clerk couldn't be convinced that anything was wrong and seemed generally clueless about this important hotel amenity. Breakfasts at this property seemed underwhelming compared to other Homewoods - only 3 bulk cereals available, only two "hot" items (never scrambled eggs during our four days, which was just plain odd), and a generally thin presentation. The GM at this property, when notified of my misgivings, left a single voice mail message that could have been from a template - no apologies, just "I heard you'd like to speak to me, give me a call." Since we were up every day before the GM's 8 AM arrival time and not back until the GM's 5 PM departure time, we never saw or heard from the GM again.

The property shares a parking lot with an adjacent Hilton Garden Inn and the complex was convenient for the house hunting and renovations we were doing, but there's nothing else to recommend it. If you are able to stay closer to Phoenix, there are other options in and out of the Hilton network. We stayed on HHonors points - over 23K a night - part of Hilton's inflationary points tactics recently.

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this review, October 25, 2011
Thank you for your response and per our conversation, I apologize you were unhappy with your stay. We value our service and only with your input can we improve. Again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 16, 2011

Check in was very quick and simple, we got in late with two kids and the guy at the desk had our keys and booking ready for us. The room was clean and very large with a nice view of the pool and putting green. It also smelled better than the other rooms we have stayed in.

Breakfast was good, my kids liked the whipped cream and cinnamon for the waffles and my husband enjoyed the bagels with ham and egg (although the first one he had was a little chewy). The staff member on breakfast was doing an excellent job on clean up and making everything look nice. She brought me a bowl of peaches when I mentioned I couldn't eat the regular fruit salad.

The lady on the front desk was very personable and helpful.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this review, August 25, 2011
What a wonderful review! Thank you so much for your business and we enjoyed having you here as well! Take care and hopefully we will see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edison, New Jersey
1 review
4 of 5 stars Reviewed July 20, 2011

Thank you Debora! Your advice found us a beautiful new home in an area we did not have on our list to check out. You couldn't have been more accommodating, friendly, professional or personable! Regarding the room, we chose a suite with a king bed. This was one super clean suite - and I am very picky. It had everything we needed to eat "home" with their perfect little kitchenette. The bed was very comfortable (from someone who has a sleep number bed for back problems). Housekeeping left us what we needed without ever bothering us if our "Do Not Disturb" was on the door. Loved having the internet, printer, newspaper, fitness center and tv in both rooms. ONLY two drawbacks: the air conditioner was too loud in both rooms and left us using ear plugs to sleep and turning up the tv volume beyond our comfort preference; and the pool limited us to one night's use as there was sooo many bugs floating around, with no pool strainer on hand to clean it ourselves and enjoy. Otherwise - Thank you so much for your hospitality and beyond reproach cleanliness.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this review, August 25, 2011
Hello! Thank you for your wonderful review! I have shared your comments with Debora and the entire staff! We always appreciate when our guests take the time to submit their experiences! Thank you again and we hope to have you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 14, 2011

Their suites are HUGE and nicly decorated. Very clean. The breakfast and "dinner" was great and teh staff was SUPER FRIENDLY and HELPFUL

Stayed May 2011, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afuchs, General Manager at Homewood Suites Phoenix-Avondale, responded to this review, August 25, 2011
Thank you so much for taking the time to write a review! I am so glad that you enjoyed your stay with us!

We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Homewood Suites Phoenix-Avondale

Address: 11450 West Hilton Way, Avondale, AZ 85323
Phone Number:
Location: United States > Arizona > Central Arizona > Avondale
Amenities:
Free Breakfast Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Avondale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites Phoenix-Avondale 3*
Number of rooms: 123
Official Description (provided by the hotel):
Conveniently located off I-10 and Avondale Boulevard, in the progressive West Valley corridor of Phoenix. We are very close to restaurants, golf, shopping, movie theaters and other attractions such as the Jobing.com Arena, Phoenix International Raceway and the new University of Phoenix Stadium! You can relax knowing the quality and assurance of the Homewood Suites by Hilton Phoenix-Avondale has to offer being a part of the Hilton Family. ... more   less 
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Also Known As:
Homewood Suites Phoenix-Avondale Hotel Avondale
Homewood Avondale
Homewood Suites Avondale
Avondale Homewood Suites

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