We arrived at this hotel after driving 3 hours... took 45 minutes to check in. I had booked in advance on Priceline and asked to pay in cash... this was apparently a problem. The manager (her name was Angela, she took pains to introduce herself by name) said she would just cancel the Priceline booking and redo the reservation so we could pay in cash, and she proceeded to try to double the room rate. When I explained that I had booked at a certain rate per night and that I wouldn't pay double what I had originally booked at, she bacame very rude and snotty with me and acted as though it was my fault for booking online rather than calling the hotel and booking directly. She also claimed that the rate was different than what I had booked online due to "taxes and fees" and when I inquired whether the additional fees were double she very snottily said "12 percent!" The entire checking in ordeal was ridiculous and ended up in an altercation... we finally got our room at the original rate with several groups of people having to wait an inordinate amount of time. If you have anything to do in Apache Junction, it is honestly worthwhile to book at a hotel further away and just drive the extra distance... I have never been treated so rudely by hotel staff.
The hotel facilities were adequate for a lower-end motel. The beds were very uncomfortable. No problems with housekeeping or any other staff besides Angela, she was honestly one of the rudest customer service people I have ever come across. My interaction with her cast a pall over our entire trip.
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- Also Known As:
- Superstition Hotel Apache Junction
- Super 8 Apache Junction
- Super Eight Apache Junction
- Apache Junction Super Eight
- Apache Junction Super 8