We stayed at the Hampton Inn in Atmore AL on March 17, 2012. Went to our room, it was nicely appointed with KS bed, MW, Frig, Flat Screen. When the covers were pulled back it was obvious the bed was not made. Sheets were all wrinkled up, etc. We called front desk and within two minutes had housekeeping knocked on our door. She got defensive as she said she made the bed herself. When she pulled the bedspread back she said Oh, the sheets are stained too. She asked what we wanted to do about it and we told her to remake the bed with fresh sheets. She did that but not very neat. Went into the bathroom and it was not cleaned either. Called the front desk again, shower had two pieces of used soap and the toilet paper was almost gone with no replacement roll available. Compimentary shampoo was missing but conditioner was there. We talked ot the manager and he said someone would be right there to clean the shower. They came up and did. The manager said he would bring up extra toilet paper, he never did. We were told by the girl who cleaned the shower (and did an excellent job) that the other girl was fired about 15 minutes ago as they had a similar complaint on the same floor. We were told the hotel just opened two weeks ago, the first group of housekeeping either quit or were let go. They were trying to get new people in there but were not getting them trained properly. The free breakfast was not very good either. Scambled eggs were in little pieces and had to be eaten with a spoon. Sausage was very blan. We stay in Hampton Inns all the time and ALWAYS have good service and good food. I hope this Hampton gets its act together quickly or they will loose lots of guest. They did give us a discount on the room for our problems and that was very nice. The sign on the registration desk reads if you are not satisfied for any reason you will receive a free night. We asked about that and were told that we would havve to talk to the main manager and he would have to make that decision. We were checking out and the main manager was not there. We will probably not stay there again. As I said, we hope it is just starting up pains that they are going through. Just want everyone to be aware of what we experienced. It is very close to the casino :)
4th floor away from elevators nice and quiet.
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