We stayed at the Wind Creek hotel for two nights while visiting family in the area for the holidays. I booked a suite months ago from their online Web site directly with the hotel. They charged my credit card for the full amount immediately upon booking. I don't know what ever happened to simply making a reservation, I guess everyone wants their money NOW!
Parking is an experience as there is no close free self-parking unless you are a "platinum" club member. This might work well for casino customers but not for hotel guests who are staying several days.
Upon first entering the establishment the heavy smoke smell hits you. I've been in many casinos over the years and this place just does not know how to have the right equipment in place to handle the smoke.
We waited in line at the hotel registration desk for quite a bit of time. Once we got someone to help check us in, there was confusion on the room (that we already paid for). They put us into a standard king room when we had already paid, in advance for a suite. They were able to fix this oversight, however they then tried to charge us for the rooms again and I had to state that we already paid for the room in advance. We then were asked which flavor of soap we wanted for the room ... WHAT??? Let's see, we were not given this option when booking online, we did not know, nor were told what "flavors" were available ... and ... we had all of our luggage to take up to the room in our arms ... so ... why couldn't they just have soap already in the room? She decided to just pick something for us.
We had to sign something about paying $2.50 for lost keys and for keys that were not returned. What a load of crap ... $2.50 for a plastic card!
We made it to the elevators which we found is where they must pump the smoke into it was so thick and heavy.
Surprisingly, the room floor and the room itself did not smell like smoke.
The room was nice but not well maintained. It became clear that they did not know how to run and maintain a hotel. We would have been better off, and saved money, by just staying at the Holiday Inn or one of the other hotels nearby.
We ordered room service for breakfast the next morning by putting the door hanger out with what we wanted on it and what time we wanted it delivered. They called the room 5 minutes before breakfast was to be delivered to say that they could not do it because we did not have a credit card on file with the front desk. When we checked in, the lady took a card from me so I don't know why it was not on file. It's okay, I thought, because I had enough cash on me to cover the room service bill. They told me that they cannot accept cash or credit card in the room and that my only option was to put a card on file with the front desk. This was weird because when I filled out the breakfast order it asked how you would pay for it and cash was an option.
I called down to the front desk, gave them my credit card number over the phone, then I had to call room service back. Then they had to cook the breakfast and then bring it up. So much for getting your order delivered to you on time when you ordered it the night before!
Next time I'm in town, I'll stay at a chain hotel where they know how to run the place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review of Wind Creek Casino & Hotel. Needless to say, we are disappointed to learn of your dissatisfaction with the property. As the Hotel Director, I would like to personally extend an apology for any inconvenience you experienced. Moreover, I would like to reach out to you via another channel to speak in more detail about your visit. Please be assured that we take great pride in providing exemplary service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.