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“Not big!!” 4 of 5 stars
Review of Wind Creek Casino & Hotel

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Wind Creek Casino & Hotel
4.0 of 5 Hotel   |   303 Poarch Road, Atmore, AL 36502   |  
Hotel amenities
Ranked #1 of 4 Hotels in Atmore
Certificate of Excellence
Summerville, Georgia
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Not big!!”
4 of 5 stars Reviewed October 27, 2013

Well? We won $50.00. After that. We thought we would check out the food section. Oh boy!! We were in for a surprise!!! Nothing really! Anywho! We was there for fun!! And that's what we had!! Nice play to stop and have some great fun and try our luck at winning a buck!!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, responded to this review, November 9, 2013
Thank you so much for stopping by and giving us a try. We are glad that you enjoyed your time with us and took a little $$$ home with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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340 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Any
English first
Carrollton, GA
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed October 24, 2013

Valet was very nice and friendly, no real problems at checkin, except not having the non-smoking room I had requested. We had to stay in a smoking room, but we spent little time actually in the room, so it wasn't that big of an issue. I just don't understand why they let you reserve something and then give it to someone else.

Cocktail service was hit and miss, depending on what area we were playing in. There were many times we had to make a trip to the bar, but we weren't charged for our drinks. I think it's usually a matter of making it clear to the bartender that you've been playing for quite some time with no cocktail waitress in sight. There are definitely cocktail waitresses, but I think that they just work such a large floor area that it's difficult for them to keep up.

We didn't notice any malfunctions of machines, other than the ATM's at one time. It seemed that they must have all gone down and were out of service for a period of time, because we tried three and none of them would read my debit card or my friend's card, but I'm not sure if that's an issue with whoever services those or an issue with Wind Creek. Eventually I was able to find an ATM that was accepting cards, though.

Had a bad experience with our server and with our food at the grille for breakfast. The server was extremely rude, we had to ask more than once for drink refills, one order was brought out completely wrong and sent back. Once the order was corrected and brought out, she never apologized, and although the side item that had to be fixed was hot, the Philly sandwich was ice cold. You'd think they would at least have had the sense to microwave it for 30 seconds before sending it out. We complained to the checkout clerk before leaving, and she said that we were the third one of the morning. Of course, we had enough comps to pay for all of the food, so we didn't make a big deal of getting something taken off of our meal.

Checkout was a breeze with the onscreen menu on our TV, then we simply dropped the keys in the box near the elevators. Valet promptly brought the car around, too.

Actually had a little luck and doubled my money on this trip.

Room Tip: Don't expect a non-smoking room even if requested at time of reservation.
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, responded to this review, November 9, 2013
Thank you so much for your honest feedback. We are glad that you enjoyed your overall experience. I have forwarded your comments along to the proper departments so that we can all work together to ensure that you receive the best possible service when you visit with us again.
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Rogers, Arkansas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 14, 2013

We recently stayed at the hotel for a few days while visiting family. We normally stay at the Hampton Inn across the street. The Wind Creek has great curb appeal. The hotel looks very nice and modern. The hotel grounds, and rooms were nice. We had a room overlooking the pool area. The beds were comfy. One out of the two lights were not working in the bathroom. However, the room service never corrected that issue, but made sure everything else was tidy in the room. On our first night there we met friends and family for dinner and gambling. While gambling we were under the impression free drinks would be provided. We waited and waited several different times for a server which never came. We eventual approached an employee who was passing through the casino floor and was told someone would be over to take our orders. We finally went to the bar located in the center of the hotel and had to purchase our drinks that evening. The bartender informed us the drinks must be purchased from the bar. We bought a total of three rounds that evening. Not happy about the customer service we received for the amount of money we spent for the few days we were there between the hotel stay, gambling, food at the hotel restaurants, and drinks. The front desk and the floor employees are the first and last impression for Wind Creek Casino please improve your customer service.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, responded to this review, November 9, 2013
I am very sorry to hear that you were unhappy with the level of service that you received. Our goal is to make everyone feel like they are at home and part of our family. I sincerely hope that you will give us another try soon so that we get a second change to "wow" you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arab, Alabama, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 14, 2013

I absolutely love tis place. Most of my experience is at the location in Atmore but I have visisted the one in Wetumpka also. the only negative thing I have to say about either is that there is a lot of construction in Wetumpka, but that is just to make it better. Dont show up expecting to win a big jackpot, as with any casino, there are winners but there has to be losers to pay the winners. Overall I play here once a month and as in any casino sometimes you win sometimes you loose.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, responded to this review, October 15, 2013
Thank you so much for the kind words and thank you for coming to visit us! I was recently up at Wetumpka myself and the construction is a huge pain but it will be so worth it once we get the new casino and hotel up and running! We should have the casino up in mid-December and the hotel after the first of the year!!!! Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westville, Fl
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 10, 2013

Wind Creek Casino was exciting and the FIRE Steakhouse was super. Our two night stay was well worth the drive. Everyone on the hotel and casino staff were friendly and very helpful. We didn't win a jackpot but did win enough to pay for our trip, We enjoyed our stay and will make plans to return in the near future..

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, responded to this review, October 16, 2013
Thank you so much for the compliments!!! Here at Wind Creek we strive to make everyone feel like they are part of our family and I love to hear that we are doing a good job! I will make sure that I pass along kudos to all of our team members and send a special word to the FIRE for their excellent service! I hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 3, 2013

So this is the closest casino to our new home and we had hopes to make it our regular but doubt we will be back.

The place is rather nice of what we saw and the buffet was among the better of the casinos we have been to.

We inquired at the desk if they had any rooms and as usual they were booked solid but found it frustrating that to get on a waiting list you had to call the reservations line on your own. No help from the desk even though they were not busy. We signed up for player cards and found it unusual that they offered no free play but will reimburse losses. Well we found out why as we have never gone thru that much money so fast in any casino we have ever been to. It's obvious the games are setup for jackpots not long play so unless you have $500 to play max coins it's a waste of you money.

The place was so cold that when we were leaving after dinner to head to Grand Biloxi to lose the rest of our money we saw a girl who must have been a regular as she was in long pants, long sleeve shirt and was putting on a winter jacket coming thru the doors.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, Georgia
2 reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed September 30, 2013

Wind Creek Casino is exciting, has superb food and beautiful rooms! The beds' feather topped surface wraps around your whole body- feels like you are floating in comfort (you can purchase the feather bedding online). The buffet was tasty and offered many choices with divine desserts! Although, I didn't win much, the total ambience is worth the trip.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindCreekAtmore, Manager at Wind Creek Casino & Hotel, responded to this review, October 4, 2013
Thank you so much for your kind words!! We appreciate you visiting us and we are glad that you enjoyed your stay. Hope to see you again soon!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wind Creek Casino & Hotel

Address: 303 Poarch Road, Atmore, AL 36502
Location: United States > Alabama > Atmore
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Atmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wind Creek Casino & Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Wind Creek Hotel Atmore
Wind Creek Casino And Hotel

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