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“Not Pretty” 2 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   1488 Thrasher Blvd, Athens, AL 35611 (Formerly Hampton Inn)   |  
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Ranked #6 of 11 Hotels in Athens
bloomington, il
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
“Not Pretty”
2 of 5 stars Reviewed March 2, 2014

My first experience with Priceline and I got what I paid for....Let's just say this property is well worn...the whole place, inside and out, just looks beat up...typical for a Quality Inn. Part of hotel management and housekeeping is attention to detail...whenever spider webs inside a Hotel Room are visible to the naked eye, somebody is not paying attention. Given a choice, this is not a property that I would stay at again. Did I mention the garbage truck that collected right next to our room at 4:30 am?

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager325, Front Office Manager at Quality Inn, responded to this review, April 1, 2014
On behalf of our entire team, I would like to sincerely apologize for failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, and allow you to see that we handled these issues in a timely manner.
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87 reviews from our community

Traveler rating
    31
    28
    16
    5
    7
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 26, 2014 via mobile

Great value. Nice room. Modern decor. Clean. Comfy bed. We were passing through and needed a place. This was a good location and anice hotel. The staff wasveryfriendly. So now I need 200 characters to get this posted so the rest is junk. I said what I wanted to an a concise way.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager325, Front Office Manager at Quality Inn, responded to this review, February 28, 2014
We greatly appreciate you for taking the time to complete one of our online surveys. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.


Thank You,
Ashley - Assistant Manager
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Pentwater, Michigan
Top Contributor
77 reviews 77 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 22, 2014

This is an older property, with exterior entrances. Internet service was painfully slow.

If you are sensitive to cigarette smoke, you may want to avoid room 223. While listed as a non-smoking room, others have smoked in that room, and it has not be sufficiently refurbished / cleaned to remove the odor. I found that side of the motel to be noisy, too.

The room was clean and the bed comfortable. Also more variety at breakfast than at some more expensive motels.

This property was not my first, second, or third choice in Athens, but it seemed the best value of the remaining options. Ok for one night, but would not choose to stay here again.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager325, Front Office Manager at Quality Inn, responded to this review, February 28, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to sincerely apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with my entire staff to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Athens.


Thanks Again,
Ashley
Assistant Manager
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Des Moines, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 10, 2014

Specifically picked this Quality Inn again for stay over on way to Florida. First stayed here last year and found the same great service and quality as last year. Front desk staff friendly and helpful--gave us info on nearby restaurants and came to room to help with connection issue. The queen beds and 4 pillows are a real plus--very comfortable, supportive and fresh. Again a great hot breakfast with many healthful choices. It has what I want for an overnight stay and will stay here again.

Room Tip: The beds are outstanding. Prefer rooms on front side that have lots of light.
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager325, Front Office Manager at Quality Inn, responded to this review, February 28, 2014
We would like to thank you for taking the time to complete our online survey. We are pleased to hear you enjoyed your stay with us! Thank you so much for your business and we look forward to seeing you in the future.


Kind Regards,

Ashley
Assistant Manager
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Valparaiso, Indiana
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 4, 2014

My husband and I recently stayed at this Quality inn on our way to Florida. The motel was a pleasant surprise, it was very clean though somewhat dated. The bed was comfortable, linens were abundant and clean, flat screen TV, small micro and mini fridge. Several restaurant choices nearby made dinner options easy. If I. Had to find anything to criticize it would be the fact they could stand to paint the walls. We had room 120 and the door was somewhat difficult to close (you had to slam it)...which could irritate any neighbors.
Overall nice place and I would definitely stay here again!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager325, Front Office Manager at Quality Inn, responded to this review, January 5, 2014
Thank you for taking time to write such a wonderful review about your recent stay at The Quality Inn in Athens, AL. We do take pride in serving our guest and accommodating each and everyone. We look forward to seeing you again if you are ever back in the area!
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St. Paul, Minnesota
Top Contributor
80 reviews 80 reviews
37 hotel reviews
Reviews in 52 cities Reviews in 52 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 8, 2013 via mobile

We were looking for a stopover place to stay. This one was conveniently located off the freeway. Waffle House next door was a plus for us!

Beds were comfortable, rooms were very quiet (never heard the neighbors). Bathroom and new sink fixtures were nice. Like being able to park at door side. Nice to have a microwave and frig.

Would be nice to have a handhold/bar to grab getting into and out of the shower.

Front desk staff was great - friendly and informative.

I would stay there again.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager325, Front Office Manager at Quality Inn, responded to this review, January 5, 2014
Thank you for taking the time to write an online review with such positive feedback! I have shared with my staff, and they join me in thanking you. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 28, 2013

When checking in around 3:00PM, on Thursday, Sept. 26th, the boy at the desk did not seem to have much of a personality. He acted like he didn't want to take the time to check us in. Once we got checked in, he did not give us any infomation about the breakfast or about the WiFi. He just told us where our room was. He needs a lesson in Customer Service. For the price you pay for a room, we thought that he should have been happy to have us come and stay there. The room was clean, and the beds were comfortable. The whirpool in the room was great, as was the shower. The switch on the light between the beds did not work so we had to unplug the light to turn it off and plug it in whenever we needed the light.
The air conditioning unit worked fine. The motel was located in a convenient place. The breakfast was ok. The coffee was not very good.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager325, Front Office Manager at Quality Inn, responded to this review, December 13, 2013
I would first like to sincerely apologize on behalf of my entire staff for my clerks behavior towards you and your family. We like to be professional and courteous as possible with every guest during their stay. This issue has definitely been addressed and we hope that when in the area again, you give us a chance to show you and your family. We greatly appreciate the review and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 1488 Thrasher Blvd, Athens, AL 35611 (Formerly Hampton Inn)
Phone Number:
Location: United States > Alabama > Athens
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Athens
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Choice Hotels, Orbitz, Travelocity, TripOnline SA and Tingo so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Athens
Quality Inn Athens
Athens Quality Inn

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