I have had lunch at this Ruby Tuesday a few times over the last few months. Each visit results in some type of problem. At this visit, I had a salad and ordered a cheeseburger well done with a side of mustard. The salad bar was just ok. A few tongs/spoons were missing and there was evidence that people were using tongs from mayo based salads for other items. I can't stand mayo so this is a huge problem for me! My burger arrived without cheese and no side of mustard. Our waitress was busy taking orders from a group and we couldn't get her attention. We got another server to help us. She took back my plate and the cheese was added and mustard was placed in a small dish. By the time the plate arrived, the original fries were cold. Frustrated at this point, I just ignored it and didn't eat them. My friend ordered a medium prime burger and received a well done one. They recooked hers but I was finished with my meal by the time her meal was redone. The manager was nice enough to come by and ask about the meal. We were honest and he decided to pick up our check. For this reason, I am willing to give them another try. This is a simple cheeseburger order and not rocket science...it shouldn't be this difficult!
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