I completely messed up my reservation. I booked Sunday through Friday when, really, I meant to book Monday through Friday. When I showed up on Monday night and realized this, my stomach dropped. it was late and I was worried about having to find a place to stay. Thank GOODNESS they had one more room. They re-booked my Wednesday and Thursday night but, were sold out for Tuesday night. Did I mention I also originally booked at a great rate?? I was in my class (which was on the property) and just hoped for a cancellation. All the people on the front desk and the event manager were looking out for me and keeping me updated. Happily, a room cancellation came through and I was able to stay at Donovan House for the entire trip.
Harald, Daisy (sp?), Nick and the evening manager who was there on Monday night and I can't remember his name were fabulous. Really, they could not have been better. They were always smiling, offering help and were honestly concerned on my behalf. Even the guys at the door were great. They were helpful, smiling and always there.
My room was beautiful - overlooked the church and the afternoon light was awesome. I didn't notice any noise from the street in either room I was in and the first night I was on the second floor.
When I go to DC again, this is where I will stay. I love the Kimpton hotels. They are all unique and great in their own way but, the service and staff here put this one over the top for me. Thank you guys for your concern, your help and turning what could have been a disaster into a non-issue.
My ONLY complaint would be no coffee in the rooms. Yes, I know there is free coffee downstairs but, trust me, you don't want me rolling down to the lobby in an animal print bathrobe at 6 am. Happily, Daisy saved the day with having a Keurig delivered to my room. That's right. All you have to do is ask. If I were they, I would just go ahead and stick one in each of the rooms. Just sayin'.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 29, 2013
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Thanks so much for your review.
I appreciated all the detail and shout outs for Daysi and Harald! They are some of our very best. As for the coffee, we do provide in-room coffee makers on request. Its our commitment to being Eco-Conscious and small decisions like this one do really add up. If you sign up for Kimpton InTouch, you can add this as a preference to your profile so it will always be setup for you.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.