We enjoyed a three-night stay at the Donovan House. On balance, we liked the hotel and would stay there again.
We had a King Premier room with a nice treetop level view of Thomas Circle. The room was large with great light (floor to ceiling windows looking out onto two vistas). We experienced no street noise at all. The room's modern decor had a Jetsons feel, which was fun. The low platform bed was superbly comfortable and the desk was large (although its chair curiously lacked casters). The animal print robes in the closet (zebra and leopard) were also fun. The bathroom had a deep soaking tub, a huge farmhouse sink and an unusual plastic shower that you walk into as though you are walking into a seashell (it's footprint is that of a comma). The round part extends into the room itself, and from there looks like a chamber where you'd go to have your molecules rearranged before being beamed up to the mother ship. The shower-tron.
We did have some frustrations. The pocket bathroom door didn't close all the way, and the giant sink didn't allow vanity space for toiletries. There was a list in the bathroom of items available on request, some of which I expect not to have to ask for. The good news is that they will get you anything; the bad news is that you have to ask for everything. It is not relaxing, particularly when settling in after traveling, to have to do an inventory, call housekeeping, and wait for basic items that one expects to be in a hotel room, such as a shower cap and coffee maker. And apparently because the coffee maker is a request item, it's not serviced. It was neither cleaned nor the coffee pods and creamers restocked. I learned I separately had to request those every day.
There were other service issues as well, and although resolved each time, they were a daily frustration. It's not that the employees didn't try--they were invariably nice, professional and eager to please. But things just weren't smooth.
Other nice features of the hotel were its location, restaurant (Zentan), and the daily morning coffee and afternoon wine service in the lobby.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 13, 2013
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Thanks for your review.
Seems like you had a positive stay, but we missed the mark on a few things. You're right, guests shouldn't have to constantly report problems to have them fixed. I am going to make sure our department managers are aware of your comments and look to address each of your concerns.
Hopefully you will give us another shot in the future.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.