I checked in to the Donovan House on Friday March 29th booking a King Executive and from the very first impression the Hotel and service was highly disappointing.
I pulled up to the front of the hotel where one can usually expect valet to be found...However this wasn't exactly the case. There was an attendant whom worked for the hotel who was busy staring off into the street where my passenger had to get out of the car and ask the man if he was able to assist us. He was not responsive or pleasant in his interaction. After a few minutes of sitting in the car, a valet attendant finally showed up. The door was also not being attended to... Check in was quick and simple and I was acknowledged for being a Kimtpon In Touch member, and the desk was very pleasant. Onto the the room where the disappointment continued. I would describe it as modern yet tired and worn. The carpets were frayed, misaligned to the outerparts of the shower, tables / doors nicked and chipped, as well as the paint peeling. All of this was very visible and not hard to notice... Looking beyond that, later in the evening room service came to our door, insisting that we had ordered for it, yet we did not... Now don't get me wrong, this isn't a big deal, but just another moment that left us less than impressed. The following morning we checked out, where again the front desk was very pleasant. I had called down ahead of time for valet where they were prompt to have the car ready. However after checking out, I saw my car, but saw no valet in sight. I had to go back in where I asked the front desk if there was any valet around where after a few minutes he showed up with my keys. I have to admit this was the earliest we have ever checked out of a Kimpton property and I cannot say that I will be staying here in the future. I've stayed at multiple other Kimpton properties always feeling impressed and wanting to return. This was a major disappointment.