Not only is this place stylish and fun, but the staff have bent over backwards to accommodate my needs and make me feel special. I decided to extend my stay after checking in so that I could be here for my birthday. I mentioned that I was turning 50 this week and wanted to stay through that evening until 7 pm. This is later than a regular "late checkout" request, and it would normally incur an extra night's charge. They waived the charge because of my birthday and guaranteed my very late checkout in advance. Not only that, here's the kicker: when I returned to my room that evening, I found a bottle of Freixenet sparkling wine on ice, a bottle of premium water, and a plate with delicious brownies and strawberries, along with a card signed by several staff to wish me a happy birthday. Amazing!
The other thing I will note is that on the night of the Superbowl, I went to the hotel restaurant, Zentan, 20 minutes before it was supposed to close and found the kitchen shut down. They had had no diners for a while because of the Superbowl. So instead of sending me away hungry, they gave me not one but two different delicious (and substantial) fancy salads, which I took to my room and was plenty full afterward. And they didn't charge me!
The only thing I would improve is adding towel racks in the bathroom. I'd like to re-use towels, and there are hooks but no racks to hang towels so that they can dry out. And there is plenty of room on the walls to add these. A minor issue.
This Kimpton Hotel also has the usual free wine happy hour, with delicious sushi appetizers, and morning tea. Everyone has been extremely helpful and friendly, and as the title says--completely above and beyond what one might expect from a hotel. I will stay again next time in DC--no doubt. Thanks for making my stay perfect.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 8, 2013
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Thanks for your review.
What an awesome stay! Looks like you experienced genuine Kimpton Care everywhere in the building. So pleased and hope you will return again soon.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.