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“Comfortable stay, but room design niggles...” 3 of 5 stars
Review of The Donovan - A Kimpton Hotel

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The Donovan - A Kimpton Hotel
4.0 of 5 Hotel   |   1155 14th Street, N.W., Washington DC, DC 20005 (Upper Northwest)   |  
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3rd Suite Night Free!
Ranked #43 of 135 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Meadville, PA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable stay, but room design niggles...”
3 of 5 stars Reviewed December 3, 2012

Got a very nice rate a major website that doesn't show the property name until after you purchase. We stayed two total nights in a queen room. The room was smaller with a bathroom that is designed to use the least amount of room (much the same concept as a cruise ship). We weren't enamored with the shower, the sink, or the lighting. The shower was in the shape of a nautilus and the entrance had a tendency to gather water, thereby causing you to walk through cold water to get to the area where the water sprayed down from the ceiling. The sink was a wide, almost flat-bottomed receptacle that didn't allow for good draining or cleaning (think shaving). The lighting is recessed, so don't count on great lighting of anything.

The staff were very friendly and accomodating. We did not choose to eat at the Asian restaurant that is located in the hotel, but we heard that it is highly regarded. The location was very convenient to all the major attractions and a metro station.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Donovan - A Kimpton Hotel, responded to this review, December 6, 2012
Hello Timothy B,

Thank you so much for completing a review on TripAdvisor.

After reading your comments, I felt compelled to reach out and discuss them more in detail. We pride ourselves on providing an excellent experience, obviously not what you received. Feel free to contact me at Abe.liao@donovanhousehotel.com.

I appreciate it,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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950 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 30, 2012

I had a business meeting in DC and remembered I'd stayed at a Kimpton hotel once before in San Francisco so I chose Donovan House. I came in from the airport, tired and hungry. I needed to get into the room and drop off my stuff and needed to find a place to hit for dinner after I did that.

So I walk into this fun lobby. I can hear music thrumming and there's a little fireplace lit up and people hanging out having drinks. At the reservation desk, there's a guy smiling at me while he waits for me to look his way. When I give him my name, he welcomes me and mentions that they were expecting me and know I'm a member of their loyalty club (hint: join the loyalty club!) He says that they have a very nice room for me and when I ask where I can get some really great sushi, he smiles and tells me that their restaurant right off the lobby has a really good Firecracker roll (you have to try it cause it is yummy.) He is so nice and so warm I thank him and ask for his name - it's Clay.

When I go up and see my room, I feel like maybe they made a mistake. It's a very sexy looking room. I got 2 rooms with a view - and 2 closets, 2 bathrooms, a circular shower, and a free 'raid the minibar' coupon (Clay gave me that in an envelope and I opened it after I got up there.)

I was immediately sorry I wasn't staying longer because it was really a fantastic room!! After I set up my laptop (free internet for loyalty club members), I noticed that the connection was good; it worked fast. Then I headed back downstairs to thank my new bestie, Clay.

Checked out the restaurant and grabbed a place at the bar, which was pretty busy, and ordered my aforesaid Firecracker roll and some very good soup (don't remember anything except it had shrimp in it and was tasty) and chatted with the people in the bar, who were also relaxed and happy they were staying there.

The lighting in the room was really fun - you have to see the lights around the bed area. And the bed! Really nice; slept so well. There's a very nice gym/spa and a business center too. Too bad the weather wasn't warmer - there's a roof bar that's supposed to be great too. All this and you're right by Dupont Circle. This was NOT an expensive room, by DC standards at all.

Kimpton is doing a lot of things right. Employees like Clay, rooms like the one I was lucky enough to score and everything clean and perfect make you feel so comfortable and looked after when you travel. Kimpton - you're getting me again next time!!

Room Tip: I always ask to be away from the elevator.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Donovan - A Kimpton Hotel, responded to this review, December 2, 2012
Hi TheVoice617,

What an awesome review!

So much positive to speak on. Most important to me, your comments about our Concierge, Clay.

Thank you for acknowledging him.

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

Hotel is in a great location that's convenient and within walking distance to many restaurants, shopping, and area attractions. Parking fee seemed a little high to me, but was average price compared to other parking I saw in the area. It's only about 3 blocks from the subway, so it's very easy to park just outside the city and ride the train in to get a better price on parking. All staff were very friendly, and extremely helpful. Entire hotel was very modern, nicely furnished, and very clean. Did not try the restaurant in the hotel, so can't comment on that. They have free coffee and tea in the morning, but no free breakfast...so if free breakfast is a "perk" you're looking for you'll need to keep looking. I don't usually eat breakfast, so that wasn't a problem for me. The restaurant in the hotel does serve breakfast (not free), and there are plenty of places around the hotel to grab a bite in the morning...so you won't go hungry by any means. Had no problems at all during my stay. Had a great time. Would definitely recommend this hotel to anyone, and would definitely stay there again in the future. VERY enjoyable!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Donovan - A Kimpton Hotel, responded to this review, December 2, 2012
Hi Scot S,

Thanks for your review!

Seems like a great stay. I know, Parking can be a little high in Downtown Metro Locations, but we try and keep it inline with Hotels in our immediate area and rating. Hope you understand, parking can be very limited in DC.

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, USA
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 23, 2012

Stayed for three nights, the first night was a Kimpton reward night. It was a little awkward because I had to check back in to ensure my keys were reactivated. Fortunately I didn't have to move rooms.

The King Premier room I stayed in had a nice view of the square. The showers in all the guest rooms are translucent to the room, so be mindful if you are staying with mixed company or are a modest showerer. The bed was comfortable and I enjoyed the modern feel to the room, but the lighting was lacking and the sink, while massive, lacked in counter space. I also wish the tv had an hdmi input, but this seems hit or miss in hotels these days.

The wine reception was good with some passed appetizers and the mod hanging chairs were fun.

I always enjoy my Kimpton experience. Nice location to all the sights and a good view from the rooftop, even though it was technically closed for the season

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Donovan - A Kimpton Hotel, responded to this review, December 2, 2012
Hi Ryan M,

Appreciate the review!

Great comments about your stay. Real awesome. Visit us again when the Rooftop is Open!

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

First time at a Kimpton property and from the time I made the reservation to the time I checked out, it was an incredible experience. We have a big 115lb dog and there was absolutely no questions asked about our stay. Outstanding room with a beautiful view. Service and food (lunch and breakfast) were outstanding. Everyone was superb. Special kudos to Kevin (check in), Mark (Check out) and Laura (reservations). We will be back. Oh, our furry friend gives you all a high five too-great walking parks close by with many friends.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Donovan - A Kimpton Hotel, responded to this review, December 2, 2012
Hi Peter F,

Bow wow (Thanks for your review!)!

Just finished thanking Kevin and Laura for your stay! Now my time to thank you for witting a review. Hope you come back soon.

Thanks,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed November 16, 2012

Loved it. So does everyone else which says something about the property. But extraordinarily, I never went to the roof bar in the whole week we were there, and considering Washington was having an Indian summer prior to hurricane sandy I don't know how I missed it! Great hotel, fun atmosphere, good breakfast but for $19++, I do expect a whole muffin not a quarter of one because they ran out of Danish! Very fed up to arrive back Ina Australia to a bunch of extra charges on the 5 rooms booked in my name presumably for mini bar charges when all of the occupants were Kimpton in touch members. It would cost me more in phone calls to get these reversed but its seriously petty after spending more than $10,000 for rooms to hit me up for 50 bucks of cashew nuts. Not impressed.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Donovan - A Kimpton Hotel, responded to this review, December 2, 2012
Hi SadTravelingOnMyOwn,

Thank you for your review.

I am so happy to see that you had such a great time at our Hotel. I wanted to say sorry about the extra charges, but would be happy to help to get this straightened out. Email me at Abe.liao@donovanhousehotel.com so I can get you taken care of.

Let me know,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 12, 2012

I am going to be brief..... I love Donovan House :)

1. Great location (about 10 min walk from the white house)
2. Excellent customer service
3. The buffet for breakfast was delicious, and I was looking every morning to eat a delicious an healthy meal
4. Lovely decor
5. Everybody was very helpful and friendly
6. Nice decor and very comfortable beds and rooms in general.
7. We did not get to use the pool because it was closed for the season :(

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abe L, Manager at The Donovan - A Kimpton Hotel, responded to this review, November 20, 2012
Hi Grace A,

Thanks so much for your review!

1. You are awesome.
2. Thanks for being awesome.
3. Let me know when you would like to come back to share your awesomeness.

Cheers,
Abe

Abe Liao
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Donovan - A Kimpton Hotel

Address: 1155 14th Street, N.W., Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Washington DC
#23 Luxury Hotel in Washington DC
#27 Business Hotel in Washington DC
#34 Romantic Hotel in Washington DC
#53 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Donovan - A Kimpton Hotel 4*
Number of rooms: 193
Reservation Options:
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Also Known As:
Donovan Hotel a Thompson
Donovan House Washington Dc

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