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“Nice Hotel but...” 3 of 5 stars
Review of Fairfield Inn & Suites Washington, DC/New York Avenue

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Fairfield Inn & Suites Washington, DC/New York Avenue
3.0 of 5 Hotel   |   2305 New York Avenue NE, Washington DC, DC 20002   |  
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Free Breakfast
Ranked #99 of 130 hotels in Washington DC
Long Island
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice Hotel but...”
3 of 5 stars Reviewed July 27, 2012

The hotel itself was clean the staff was mostly friendly but this hotel is not Downtown. As a matter of fact it is almost out of town. After an 8 hour drive all we wanted was to sit down to a nice dinner. There is a Checkers and take out rib place across from the hotel, but no where else to eat. When I asked if there was a restaurant to walk to, the clerk at the desk said something like, "I wouldn't walk around here." They told me there was shuttle service to Union Square (about 15 min ride) but it was extremely limited and difficult to get even with one hour notice. We got lucky and managed to get immediately on a shuttle that was not full even though the desk clerk had told us there were no seats available for an hour and a half. Also the shuttle does not run between noon and 5 meaning the next day we had to take a very harrowing cab ride back to the hotel to get ready for evening plans that we had. The cab drivers are reluctant to take passengers to the hotel because it is out of the way and they do not get a return fair. We met people on the shuttle the night before, when it was pouring rain, that could not find a cab driver willing take them to the hotel. We were lucky to find a cab that was willing to take us. The next day we had to take an 8:30am shuttle and wait around for the museums to open. If you stay at this hotel make sure you book your shuttles with plenty of time maybe even the day before or take your chances that you will find parking and it is not too expensive.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Fairfield Inn & Suites Washington, DC/New York Avenue, responded to this review, September 17, 2012
Dear Bonnie; I would like to personally thank you for taking time to let us know what you enjoyed and did not enjoy about your recent stay. The focus of our hotel has always been safety and security of all our guests as well as providing excellent customer service. We apologize that we did not meet all of that criteria with you. We do take all feed back to heart and this will help us to continue to focus on improving. We do hope that you will return again. Please do not hesitate to call us directly if you have any questions about future stays
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112 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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NJ
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 14, 2012

The hotel was clean, and up-to-date. The gym is small but functional. There is a small pool and jacuzzi that I didn't use.
Problems are the shuttle is limited 8 am- 12 pm, 5 pm-10:45 pm. It goes to union station. Sometimes it is very efficient in a nice van, one time the van (shared with holiday inn) was crowded and standing room only. (imagine that driving through downtown dc) Staff ranged from indifferent to good. Continental breakfast is ok. There is no room service or on-site restaurant so you have to do take-out. The neighborhood is not great- would not recommend walking too much around esp at night although I felt hotel was perfectly safe. I might be worried if my car was parked in the lot.
The biggest issue is not the hotel itself but location. It costs around $17-20 in taxi to get from hotel to union station or smithsonian museums. If you don't get shuttle and you go back and forth on day trips with cab, you might as well pay for higher end hotel closer to attractions. The Metro is NOT close enough to use for this hotel. More practically, take shuttle to union station and take metro.
Don't get swayed by Marriet label, this is a modest hotel.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Fairfield Inn & Suites Washington, DC/New York Avenue, responded to this review, July 23, 2012
Thank you for your review. We appreciate the feedback you offered and apologize that we did not exceed your expectations. Safety and comfort of our guests is of utmost importantance to us and we take all reviews and comments seriously as a way for us to improve on areas we can. The hotel is a bit off the main streets of DC, but a nice break and affordable to those that like to stay away from the busy pace of the Capital and surronding areas.
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Columbus, Mississippi
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 15, 2012

My husband and I recently took a trip to DC to celebrate our 30th anniversary. We chose to stay at this hotel due to its free shuttle service to/from Union Station and the free breakfast. It is true that it is in a rundown neighborhood, but the grounds were very well-maintained and our airport shuttle driver told us that the police station was right up the hill, which made us feel a little more comfortable. The lobby was clean and inviting and the desk staff folks were polite and easy to deal with; they answered our questions and explained things very efficiently. They have a little snack/amenity area in the lobby that came in handy and I was pleasantly surprised at the prices being reasonable. Once we understood the shuttle system, we had no problems getting to and from where we wanted to go. (I actually called ahead of our arrival to ask about it and knew what to expect; the only thing I didn't know was that we had to sign up ahead of time to be on the departing shuttle). Most of the shuttle drivers were very friendly, but Brian was the most entertaining of them all...we really enjoyed listening to him on our trips! The breakfast area was also clean and well-stocked, even when there were lots of Girl Scouts and other groups there eating. Ana and Marcus did a good job of taking care of everything! It was typical breakfast bar food--hot oatmeal, waffles, boiled eggs, packaged breakfast sandwiches, pastries, etc., but we quickly found out that eating there at the hotel saved us about $20 a day as opposed to going to even a fast food restaurant for breakfast! The breakfast area also seemed to be a gathering place for local law enforcement folks--there were several who were there eating breakfast or drinking coffee every morning, which could be considered as a measure of security. Our room was clean and having the refrigerator and microwave was a nice bonus (but FYI, the refrigerator does not have a freezer). It was large enough for the two of us and we had no problems with excessive noise or intrusions where we were on the 5th floor. The A/C kept us cool, but the fan does not stay on all the time, so if you're someone who likes background noise while you're asleep, then bring your own "noise machine" or download an app on your smartphone and use it (which is what I did)! There are only a couple of things I'd like to point out that I feel could be improved upon, which I'll also make known if/when I receive a survey from Marriott. The linens (sheets and towels) are VERY thin--the towels had the Marriott name on them, but they have to be the least expensive ones available, or else they're very worn. I've stayed in much less expensive hotels and had better quality towels. There is no "bedspread" on the bed, just a small decorative coverlet across the foot, and if you are a cold-natured person, you might not be comfortable. The bathroom amenities are very minimum--2 basic, no name bars of soap, shampoo and conditioner. No sign that offers anything else if you forgot something, no lotion or shower cap. The toilet tissue and facial tissue are also of low quality. I think that if the owners would upgrade these few items, it would give the hotel a much more "upscale" feel, but that is just my opinion. To me, $200 a night is not a "cheap" hotel, even if this is in Washington, DC. Other than that, though, the hotel and staff met our needs quite well and I would recommend it to others.

Room Tip: Higher floors have less road noise.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Fairfield Inn & Suites Washington, DC/New York Avenue, responded to this review, June 18, 2012
Hello and thank you very much for taking the time to write a review about your recent stay. We always enjoy our guests letting us know how everything went with their stay. Safety of our guests in our number one concern, our hotels are in a lower area in DC but the city has made great strides over the years with community redevelopment and continue to improve the area all the time. We understand the room amenties were not to your liking and we apologize that the quality of the products offered were not as upgraded as they should be. That is something to look into moving forward. We are delighted to know we met your expectations and of course would love to exceed them next time! Please do come back again and visit us. We greatly appreciate the compliments and will pass along to the team members mentioned.
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Pittsburgh, Pennsylvania
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 21, 2012

Pros:
Hotel room was VERY clean and modern. Beds comfortable, mini refrigerator and microwave were a nice bonus, bathroom large and well ventilated, air conditioner worked great.
Pool and hot tub were small but clean. Workout room also small but up-to-date and clean. Free breakfast was convenient but few choices. Jimmy Deans sandwiches, batter for waffles, oatmeal, fruit, muffins, etc. Shuttle service to Union Station was convenient, though there is no service from ~11:30am-5pm.

Cons:
Hotel is in a rundown neighborhood, numerous abandoned buildings and sketchy people. Wasn't worried about parking our car their but definitely wouldn't have walked the neighborhood, even to go get food.
Would've given the hotel 4.5 stars if it wasn't for the service. The only person we encountered that seemed interested in even working there was the man at the front desk with the long dreadlocks (Sorry I cannot remember his name). He always greeted us with a smile and even drove the shuttle for us when the shuttle driver didn't show up, leaving us waiting for 1/2 hour. Every hotel I've ever stayed at had a receipt waiting for us at our door the morning we were checking out. No receipt, and when we went to the desk to check out the staff was in the business area on the internet instead of at the desk. The lady who watched over the breakfast station every morning had a scowl on her face and seem annoyed to be there. She failed to even refill the water pitcher?! There was a random homeless guy who was getting free coffee and arguing with a maintenance man the afternoon we checked in, and who was also hanging out in the lobby when we came back from downtown that night (no point in turning him into the staff because he seemed to be chatting with one of the ladies at the front desk). We had to excuse ourselves multiple times when bringing our bags to the rooms because the maids had their carts blocking the hallway and were standing around chatting. The rooms there are not cheap, which made the below average service even more frusterating. I don't think we'll be returning to this hotel next time we're in DC. I don't want to spend my $ at an establishment where it's not even appreciated, or even acknowledged for that matter.

Room Tip: Rooms facing away from the street are quieter. Also make sure if there are schools staying there whi...
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Z, General Manager at Fairfield Inn & Suites Washington, DC/New York Avenue, responded to this review, May 23, 2012
I would like to thank our guest for sharing their recent experience with us and bringing our attention to the positive areas of their stay along with the areas in which we did not exceed their expectations with respect to service. Our location is in an older section of the city that is currently revitalizing with significant development projects slated to begin later this summer in the immediate surrounding area. I would like to offer my sincere apology on behalf of the team as we did not meet your expectations with respect to service as that is our daily goal in which we work to make each and every guest feel as welcomed and valued as you truly are, the deficiencies you experienced will be utilized in our continuing effort to train and educate the team on ways in which we can improve upon our service culture and learn from the mistakes of the past in which we were unable to deliver. Thank you again for taking the time out of your schedule to express your concerns. We hope to have an opportunity in the future to redeem ourselves and have you return as a valued guest.
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Mentor, Ohio
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 6, 2012

We started out adventure unloading and waiting in the lobby for 10 minutes while a cash transaction took place. The details to an ordinary person(me) sounded fishy. After it was our turn and we had been oh so patient the cash client then asked if he could "leave a key at the front desk for a guest" another fishy request. Turns out from other guests...there was "risky behavior" going on there. We would not know since we left. When we checked in and located our room, after requesting to be AWAY from an ice machine...to have a roll away crib/bed for us we were directly across from the ice machine and no roll away. The room smelled horrible. The bed looked as if the sheets were from the last guest and there were human body hair remains covering the toilet, shower, and floor. There was residue left from someone's bowel movement left in the toilet. We were horrified. We didn't even sit down. We returned to the desk where we told the person behind the counter we were less than impressed (no where near the idea of being impressed) and left promptly. Paying $189.99 a night for a hotel that was disgusting was not what we signed up for. We went to a much nicer hotel located much closer to downtown and were amazed at the difference. And $89 a night cheaper. Good luck Fairfield Inn. You will not maintain your 4star rating with these sort of comments. I will never go to a Fairfield Inn again.

Room Tip: Don't go here!
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  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Z, General Manager at Fairfield Inn & Suites Washington, DC/New York Avenue, responded to this review, May 7, 2012
Thank you for taking the time out of your schedule to bring your concerns to our attention as it only helps us to improve on our quality and service and we take every guests concern seriously. I will personally meet with each department regarding the concerns addressed in your review as we focus each day on ensuring our guests have a better than imagined stay with us and based on your experience, our team "dropped the ball" in your case as relating to the service you deserve and did not receive, and the cleanliness and condition of the property that we work dilligently to maintain. It is certainly unacceptable that a valued guest such as yourself left the property feeling anything less than satisfied, but please know your comments will work to ensure any repeat experience for future guest is avoided and for that I thank you again for taking the time to share them.
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Hingham, Massachusetts
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 24, 2012

The front desk staff was very friendly. She waived the daily parking fee since there was no rollaway bed available (even from the Holiday Inn next door.) Took the shuttle into Union Station, had no issues and that was a big convenience. The pool was small but enough to distract the kids for an hour. Took full advantage of the free continental breakfast, that was great since there really was no close restaurant other than fast food. Room was clean but a bit musty smelling. Location was not some place I'd stay again, I'd spring for another $20 to stay closer to the action and somewhere I could feel comfortable walking outside the hotel.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Z, General Manager at Fairfield Inn & Suites Washington, DC/New York Avenue, responded to this review, September 18, 2012
Thank you for taking the time to share your thoughts regarding your recent stay with us, I certainly apologize for the delay in responding to this feedback earlier and for the inconvenience you experienced as a result of our not having a rollaway bed available to you. I am certainly happy to hear that your interaction with our guest service team was pleasant and hopefully they were able to assist with your individual needs as they arose. While I certainly understand your concern with respect to not a whole lot happening immediately surrounding the hotel, I did want to share that construction is scheduled to begin within the coming months on a retail plaza adjacent to the hotel which will include a Wal-mart, retail stores and restaurant options. It is true the area is a a slightly older section of the city, I can assure you safety and security are always our primary concern and the surrounding area is undergoing constant re-vitalization which will only continue the facelift that has already begun with the opening of our hotel site.

Thank you again for your time and sharing your thoughts, we always review them in determining ways in which we can continually improve our service and quality.
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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 7, 2012

We stayed here for 3 nights on easter weekend. Service has been wonderful, the staff is very helpful and friendly. The breakfast that is offer at the hotel is very good, something to get the morning started. Rooms are very modern, clean, and comfortable. Having the microwave in the room is very helpful, specially when travelling with kids. The complementary shuttle service that is offered is very efficient and runs all day. I would highly recommend this hotel.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Fairfield Inn & Suites Washington, DC/New York Avenue, responded to this review, May 8, 2012
Our Team would like to thank you for taking time to let us know about your experience while staying with us and we were very glad to hear you enjoyed your stay and we look forward to having you return for a future stay. We love to hear that we exceeded your expectations!
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Additional Information about Fairfield Inn & Suites Washington, DC/New York Avenue

Address: 2305 New York Avenue NE, Washington DC, DC 20002
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #99 of 130 hotels in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites Washington, DC/New York Avenue 3*
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites Washington DC, New York Avenue. The hotel located in northeast, features a modern decor with 126 guest rooms and suites, complimentary hot breakfast and free shuttle service to a limited area. All rooms are equipped for business or leisure with Serta mattresses, 32-inch flat-screen TVs and ample work spaces. Business travelers will enjoy on site meeting space that allows a break away from city traffic. Leisure travelers and families can enjoy the close proximity to Metro which takes visitors to top historic attractions including the Smithsonian Institute's 19 museums, National Mall, Capitol Hill and universities. The hotel is located near Ronald Reagan Washington National Airport and Washington Dulles International Airport. Top corporations and government agencies surrounding the hotel include ATF, DOD, FBI, USDA, FEMA, DC Government and Department of Homeland Security. We look forward to your arrival at the Fairfield Inn & Suites Washington DC, New York Avenue. ... more   less 
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Also Known As:
Fairfield Inn And Suites Washington, Dc/New York Avenue
Fairfield Inn & Suites Washington, Dc/New York Avenue Hotel Washington Dc
Fairfield Inn Washington Dc
Washington Dc Fairfield Inn

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