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“Great Location and Staff” 5 of 5 stars
Review of Comfort Inn Downtown DC / Convention Center

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Comfort Inn Downtown DC / Convention Center
2.0 of 5 Hotel   |   1201 13th St NW, Washington DC, DC 20005   |  
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Ranked #75 of 133 Hotels in Washington DC
Indianapolis, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Location and Staff”
5 of 5 stars Reviewed July 8, 2013

The staff was very helpful and pleasant. From the first interaction with the parking valet and the front desk people we were made to feel welcomed. The maids were helpful and the people who did the breakfast, although overwhelmed by the number of people who showed up all at once, remained pleasant. It was 4th of July weekend.

The location is also great, less than a mile walk to the White House

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, July 18, 2013
Thank you very much for your review of our hotel. WE are delighted to hear that you enjoyed your stay during the July 4th weekend. We hope to see you again before next July 4th.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leuven, Belgium
Top Contributor
52 reviews 52 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 5, 2013

This is imho exactly what a two star hotel should be like: clean rooms, good beds, have a room safe and a fridge and an "adequate" breakfast. Comfort Inn had it all, and nothing more.. A bit boring in a way, but who cares really..

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 3, 2013

Central placed hotel with walking distance from the most important things to watch and do in downtown Washington.
The rooms are not the biggest but fair and the staff were very friendly.
The place is clean and nice and the breakfast is above average.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed June 27, 2013

I don't expect much from a two star hotel, but I do expect to be able to sleep comfortably. The problem was not the bed, it was the noise, and there was a LOT of it. The mini-bar refridgerator sounded like an old-fashioned alarm clock that had been stuffed under bed clothes. The lifts rumbled and dinged for each floor, constantly. But I could have ignored both of those. The "air conditioner", however, I could not ignore. It was so loud my husband could hear it in the background when I called him. In order to sleep at all it had to be switched off. But guess what - summer in DC is not a time to sleep without air con, and within thirty minutes the room was unbearably hot and humid. I tried to change rooms, but was told that the hotel was fully booked. I will definitely not be returning.

Room Tip: Don't bother - stay somewhere else.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, July 8, 2013
Thank you very much for your review of our hotel. Please allow me to apologize for the noise as this is not the “norm” for our HVAC units or mini-fridge’s. We will address the problem right away. If there is anything else you would like to share with me please contact me directly at 202-719-1630. Thank you.

John Chisman CHA, MBA
General Manager
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Canberra, Australia
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 25, 2013

Coming here we weren't expecting much based on previous reviews and the price however came here due to the location and price.

The room and hotel itself was extremely hot and did not cool down ever and was a bit run down.

The breakfast however was not bad, but I will give the front desk staff a 5 star for service. A family emergency came up after having checked out and one of the staff was more than happy to lend her own personal mobile phone so that we could call family overseas (with our phonecard). I truly thank this staff member for their help and generosity.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, June 28, 2013
Thank you very much for your review of our hotel. Although I am delighted to hear that our staff provided outstanding service, I apologize that we did not meet all of your expectations. Unfortunately, we were in the process of replacing 4 rooftop AC units the week of your visit. I apologize that the hotel was warmer than normal; however, I assure you that the new units are keeping us all cool. We hope that you will give us another chance in the future.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

The ladies at the front desk- Anisha, Nelly, Tanisha & Dantise were all very friendly and helpful!! No complaints at all about the service! We would definitely stay here again... Great location too!! Perfect walking distance to all of the major sites we wanted to see! The rooms were smaller than I expected but not a problem since we weren't there to stay indoors anyway :)

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, June 25, 2013
Thank you very much for your review of the Comfort Inn DC Convention Center hotel. I am glad to hear that you and your husband enjoyed your weekend away. Additionally, thank you in advance for your recommendation of our hotel. We look forward to your return.

John Chisman CHA, MBA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gettysburg, Pennsylvania, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

My husband and I spent the weekend in DC recently and were very happy with our experience at Comfort Inn. The staff was very helpful and made our stay very comfortable. The room was very neat and clean. We will definetly visit again and would highly recommend this hotel as a place to stay. The location was excellent - walking distance to pretty much every place we wanted to go. Thank you.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, June 25, 2013
Thank you very much for your review of the Comfort Inn DC Convention Center hotel. I am glad to hear that you and your husband enjoyed your weekend away. Additionally, thank you in advance for your recommendation of our hotel. We look forward to your return.

John Chisman CHA, MBA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown DC / Convention Center

Address: 1201 13th St NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#52 Business Hotel in Washington DC
#60 Family Hotel in Washington DC
#65 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Downtown DC / Convention Center 2*
Number of rooms: 100
Official Description (provided by the hotel):
The 2012 Newly renovated Comfort Inn® Downtown/Convention Center is conveniently located at the corner of 13th Street and M Street, within walking distance of the Washington Convention Center and the Verizon Center sports and entertainment arena. The McPherson Square Metrorail station and Mt. Vernon Square Metrorail station are within three blocks, making it easy to visit all the area has to offer.This Washington, D.C. hotel provides easy access to popular attractions, including the National Mall open-area national park, the Smithsonian National Zoological Park (known as the National Zoo or Washington Zoo) and the Smithsonian Institution museum complex. The Ronald Reagan Washington National Airport is just four miles away. Additional local points of interest include:• 0.4 miles from the McPherson Square – Orange/Blue Line • 0.4 Miles from The Mount Vernon Sq/Convention Center Green/Yellow line • 0.8 Miles from the White House• Howard University • United States Holocaust Memorial Museum • International Spy Museum and The Newseum • George Washington University. There is always something to do in the nation's capital. Visitors will enjoy nationally acclaimed theaters, free concerts, festivals, museums and world-class shopping location in the surrounding area. Guests of this Washington, D.C. hotel can have their pie and eat it too. The hotel offers many full-service amenities and features, including free breakfast with hot waffles, scrambled eggs, sausage and bacon. Additional amenities include free high-speed Internet access, free coffee, free local calls, free weekday newspaper and valet parking. After a busy day, guests are invited to unwind in the exercise room.Business travelers will appreciate conveniences like voice mail and business center with access to fax and secretarial services. This boutique-style hotel feature elegantly appointed rooms that come equipped with coffee makers, hair dryers, irons, ironing boards and cable television. Valet cleaning services are provided for guest convenience. The Comfort Inn Downtown/Convention Center provides all the luxuries seasoned travelers have come to expect. Above all, our most impressive amenity is our warm and inviting staff. ... more   less 
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Also Known As:
Comfort Inn Downtown Dc / Hotel Washington Dc
Comfort Inn Washington Dc
Washington Dc Comfort Inn

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