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“Good value - location just okay” 4 of 5 stars
Review of Comfort Inn Downtown DC / Convention Center

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Comfort Inn Downtown DC / Convention Center
2.0 of 5 Hotel   |   1201 13th St NW, Washington DC, DC 20005 (Upper Northwest)   |  
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Ranked #75 of 131 Hotels in Washington DC
Hamilton, Canada
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Good value - location just okay”
4 of 5 stars Reviewed November 6, 2012

We enjoyed our stay here. Things we liked were the updated and comfortable rooms (incl. flat screens), the friendly and helpful staff, the quietness at night, the fact that there was an elevator (albeit a slow one), the tasty breakfast with lots of choices, and the left luggage service.

Things we didn't like was that it was rather far from subway stops (10+ min walk) although there are a couple buses nearby (including the $1 distributor bus). Get a bus map if you're going to stay here as they are a more convenient and often quicker than walking to the subway. This hotel is fairly far from the White House and the Smithsonians so don't plan to walk, take the bus/subway.

The other thing we were frustrated with was the breakfast space. The room is not big enough to handle the peak breakfast rush if the hotel is fairly full. If you go down between 8:00-9:00, be prepared not to have anywhere to sit to eat. They seem to struggle to keep food stocked at this time too.

If we go back, I would probably look for a hotel more in the lower downtown as we spent most of our time there.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, November 8, 2012
Thank you for your response as well as the feedback you provided about the challenges you experienced during your stay. I apologize for the concerns that you mentioned. We always welcome all feedback in high regard and use this information to enhance the level of service that we provide to you, our guest. Without such feedback, we recognize that we would not be able to improve. Rest assured that your concerns will be addressed and we look forward to providing you better service on your next visit. Should you need to share anything else, please contact me directly at 202.682.5300. Thanks again.

John Chisman CHA, MBA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Norfolk, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 25, 2012

This hotel has very friendly staff and clean rooms. Although the rooms are small they are well appointed. There is no driveway with overhang so the valet is curbside. The valet was very attentive and was right there when I pulled up. The receptionist greeted me with a big smile. My room had a refrigerator in it which was nice.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, October 31, 2012
Thank you very much for your response. Although we release the funds back to your bank right away, the bank/credit card company has up to 7 business days to return the funds to your card. If there is any way we can assist please contact the hotel directly at 202-682-5300 and as for a member of the management team.

John Chisman CHA, MBA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vilnius, Lithuania
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 23, 2012

DC is a widely spread town geografically, so the location of the hotel is good for exploring. Metrostation is some 10 mins on foot, and if you are with a company then the best to explore is by taxi ( roughly 10 usd to Lincoln memorial, Union station or Georgetown). Rooms are of decent size, some worn and tear clearly seen especially in the bathroom, but this is not 3 stars or more hotel in european standards.Strange smell bothers once entering the room, some old damp. I understand this is prevailing in the whole hotel, as our friends changed 2 rooms and smell was present. You can switch conditioner on , smell might get weaker, but still there. Breakfast was good, choise of cereals, yogurts , fruits, even waffels to make by yourself, and very helpful staff down there. No caffe or bar close around, Dupont circle is some 25 min on foot . Our worst experience with hotel was payment that is why we rate front desk staff as incompetent. On arrival during check-in the total amount for 3 days stay was put on hold from my credit card , in the morning of check-out it was put on hold one more time. On check-out we paid cash, as it was our last day in USA (we are overseas tourists) and wanted to spend our last cash. 5 days after our leave hotel deducted and credited at once the first hold of funds from my card while still keeping the second hold allthough it was already paid on check-out. I had to go through claim process at my home bank as i suffered some 50 usd loss due to exchange rate and extra Visa operations. Very time-costly experience due to malpractice of hotel.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, October 31, 2012
Thank you very much for your response. Although we release the funds back to your bank right away, the bank/credit card company has up to 7 business days to return the funds to your card. If there is any way we can assist please contact the hotel directly at 202-682-5300 and as for a member of the management team.

John Chisman CHA, MBA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, NC
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 16, 2012

I stayed here for three nights with my 14-year-old niece. The location was perfect for walking to the major attractions or catching the metro to travel farther away. I felt very safe walking in the neighborhood both night and day. Our room was like new, nicely furnished and spacious for a big-city hotel room, and our bathroom had enough vanity space for two sets of toiletries. The bedding was as soft and comfy as that in my own home, and other than routine street noises, the room was very quiet.

However, the most memorable part of our stay will be how well we were treated. Having arrived in D.C. on a 7a.m. flight, we went by the hotel just to drop our bags. We were amazed when we were told that there was a room available and that we could go ahead and check in. (Normal check-in time is 3:00 p.m.) We were invited to get some breakfast while housekeeping made sure that all was ready in the room. Being able to grab a power nap until the museums opened at 10:00 a.m. made all the difference in our day, as we had gotten up at 3:30 a.m. to get to the airport on time. Every encounter we had with staff was pleasant. We would gladly stay in this location again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, October 31, 2012
Thank you for your response. I am glad we were able to get you checked in right away so you could begin enjoying your time in our nations capital. We look forward to your return.

John Chisman CHA, MBA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Minnesota
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 13, 2012

From beginning to end, this was a great experience. We called a day ahead for a reservation and got Kyle, who was extremely helpful in making the reservation and arranging a tour. The hotel is lovely and our room was a corner room with windows all around with fantastic views of the city. The bed and bedding were very comfortable. Many museums, restaurants, etc. are within walking distance and we felt very safe doing that in the day and evening. Of particular note is the Newseum, which is a wonderful comprehensive museum of all things journalistic. We were amazed and could have stayed much longer. We took an evening tour of city monuments, which was very well done and interesting. Breakfast was in a lower level with upscale furnishings. The food selections were numerous and great. Check out was a breeze, and again, Kyle was fantastic and helpful. The bellmen were also super and assisted us when we arrived and when we left - first class all the way in this hotel! My only quibble is with myself ... I was not accustomed to the high traffic area and circled the block a couple of times having a minor panic attack, and driving my poor husband crazy before I figured out to just park in front on the building and they will take care of the rest. Just an FYI for anyone staying there - they will watch out for you and take care of all your needs. Thanks to everyone for making our two day stay in DC so enjoyable!

Room Tip: Ask for a corner room - windows all around.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, October 31, 2012
Thank you very much for your feedback. I am so glad to hear that you felt our Comfort Inn was "top notch." I will be sure to praise Kyle for the positive feedback. We look forward to seeing you again.

John Chisman CHA, MBA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weslaco, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

This is our third consecutive stay at Confort Inn Downtown and as always our stay was exceptional. The location and hotel are awesome. Walking distance to major attractions and to our daughters school (GW). Every year we have a great experience here. The staff is very polite and friendly. Breakfast is great. This year we had a five night stay, rooms are very clean and beds are supper comfortable. We will definitely continue to stay here as long as our daughter remains in DC. Keep up the good work!!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, October 11, 2012
Thank you very much for your response. I will be sure to share the information with my entire team. We look forward to seeing you again when you come back to visit your daughter next.

John Chisman CHA, MBA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona
Top Contributor
84 reviews 84 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 7, 2012

The proprietor of this location owes a huge apology not just to the guests, but also to the staff. I have rarely stayed at a place where everyone was as keen as these people to make sure I was happy.

It is also in a fantastic location: four blocks from the convention center. An easy walk to the National Mall or public transportation.

But here's the let down: the rooms. OK, they're small. Not a deal breaker. But they're dismal. I couldn't tell if the carpet and bedding were old, or just not well kept. The wallpaper was scarred, peeling, and bubbling - not just in the bathroom, but the main room, too. The paint on the bathroom ceiling was bubbling: the sign of painted over mold. Then there's the smell. The first day it just seemed stale. But as the days progressed, my room had a growing sense of damp. A colleague had an even worse odor in his room. Another oddity was the placement of the hair dryer - right over the sink. One last oddity - a lamp on the desk wouldn't work and i assumed it was the bulb. Investigating a couple of days later, I discovered that it wasn't plugged in ... as there was no outlet anywhere near the lamp.

The positives ... the bed was very comfortable. And the lounge/dining area in the basement was well decorated.

The pictures on the hotel's website were obviously taken the day the renovations were completed - however many years ago that was. This could be an excellent place to stay. But it isn't.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdc601, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review, October 11, 2012
Thank you very much for your reply. Although I am glad to hear you did find some parts of your stay enjoyable, please accept my sincere apology for the challenges that you experienced during your stay. It is the feedback such as that of the information you provided that allows us to continually evaluate our product and service, thus making changes where appropriate. We hope you will consider us again in the future. Should you need to share any additional information with me please contact me directly at 202-682-5300. Thank you.

John Chisman CHA, MBA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown DC / Convention Center

Address: 1201 13th St NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#50 Business Hotel in Washington DC
#62 Family Hotel in Washington DC
#67 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Downtown DC / Convention Center 2*
Number of rooms: 100
Official Description (provided by the hotel):
The 2012 Newly renovated Comfort Inn® Downtown/Convention Center is conveniently located at the corner of 13th Street and M Street, within walking distance of the Washington Convention Center and the Verizon Center sports and entertainment arena. The McPherson Square Metrorail station and Mt. Vernon Square Metrorail station are within three blocks, making it easy to visit all the area has to offer.This Washington, D.C. hotel provides easy access to popular attractions, including the National Mall open-area national park, the Smithsonian National Zoological Park (known as the National Zoo or Washington Zoo) and the Smithsonian Institution museum complex. The Ronald Reagan Washington National Airport is just four miles away. Additional local points of interest include:• 0.4 miles from the McPherson Square – Orange/Blue Line • 0.4 Miles from The Mount Vernon Sq/Convention Center Green/Yellow line • 0.8 Miles from the White House• Howard University • United States Holocaust Memorial Museum • International Spy Museum and The Newseum • George Washington University. There is always something to do in the nation's capital. Visitors will enjoy nationally acclaimed theaters, free concerts, festivals, museums and world-class shopping location in the surrounding area. Guests of this Washington, D.C. hotel can have their pie and eat it too. The hotel offers many full-service amenities and features, including free breakfast with hot waffles, scrambled eggs, sausage and bacon. Additional amenities include free high-speed Internet access, free coffee, free local calls, free weekday newspaper and valet parking. After a busy day, guests are invited to unwind in the exercise room.Business travelers will appreciate conveniences like voice mail and business center with access to fax and secretarial services. This boutique-style hotel feature elegantly appointed rooms that come equipped with coffee makers, hair dryers, irons, ironing boards and cable television. Valet cleaning services are provided for guest convenience. The Comfort Inn Downtown/Convention Center provides all the luxuries seasoned travelers have come to expect. Above all, our most impressive amenity is our warm and inviting staff. ... more   less 
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Also Known As:
Comfort Inn Downtown Dc / Hotel Washington Dc
Comfort Inn Washington Dc
Washington Dc Comfort Inn

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