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“A treat with excellent service” 5 of 5 stars
Review of Willard InterContinental Washington

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Willard InterContinental Washington
4.5 of 5 Hotel   |   1401 Pennsylvania Ave. NW, Washington DC, DC 20004 (Downtown / Chinatown)   |  
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Ranked #10 of 133 Hotels in Washington DC
Certificate of Excellence 2014
Reston, VA
Top Contributor
131 reviews 131 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
“A treat with excellent service”
5 of 5 stars Reviewed January 15, 2014

We happened upon a great rate for my birthday so spent the night in DC. My husband arranged for an upgrade to a nicer room for just $75. He requested early check-in as well. When we arrived, the room was not ready, and was still not ready at 3PM, the usual check-in time. When we explained we had to be somewhere at 4, then had dinner plans, etc. (We didn't want to come back and get into our room for the first time at 10PM). They upgraded us to a 1 bedroom suite! It was spectacular! The main living space had a dining room, living room and office area (at least double the space of a typical room), and the bedroom was beautiful too. The master bath had a huge and elegant shower while the "guest" bath (yes, two!) was a full bath with tub/shower as well! I'll hope they're unable to provide my requested room next time too!

Room Tip: I believe the room we had was 1010 - supposedly the most requested room in the hotel!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,534 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
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  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Dubai, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 15, 2014

we stayed in this property on Jan 1 for two nights with family. It is classic nice hotel but needs refurbishment. It is within walking distance to most of attractions in DC such as white house, museums, capitol hills, etc.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review, January 22, 2014
Thank you for choosing the Willard InterContinental Hotel while visiting Washington, D.C. We are truly fortunate to be placed in such a prime location – I am happy you found it to be convenient. I apologize that our guestroom did not live up to your expectations. We did have a complete guestroom renovation in 2012 and continued the project throughout 2013. We most recently topped it off with installing new state of the art LED televisions, coffee machines, charge ports, scales and an upgraded internet bandwidth. Your feedback is very important and I will keep your comments in mind as we continue to invest in ways of improving the hotel.

Sincerely,

Patrick Birchall
General Manager
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Minneapolis, Minnesota
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 14, 2014

So I found out afterward that this is where diplomats and Washington elites stay when visiting DC. I am neither. I am a Platinum member of the IHG rewards program and from the moment I stepped out of the car I felt like I was royalty! People running to grab my bags, open doors...Yeah it was nice!

It is directly across from the White House so if you are there for sightseeing - you really can't lose. Middle of everything! Loyalty status recognized and rewarded with a huge suite...wow!

Hoping I can stay here again in the future!!!

Stayed January 2014, traveled on business
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Antwerp, Belgium
Top Contributor
161 reviews 161 reviews
94 hotel reviews
Reviews in 79 cities Reviews in 79 cities
305 helpful votes 305 helpful votes
5 of 5 stars Reviewed January 13, 2014

During our two week trip in North America we stayed two nights on Priority Club points in the historic Willard hotel. We received numerous recommendations from friends and family so we did not have any doubt staying here.

After a domestic flight we took a cab from Reagan airport which took under 20 minutes, the hotel is located within the city center and very near to the main museums and the White House.

Upon arrival we were greeted by the bellman who assisted us with our luggage. The lobby is quite old but has a very impressive décor. During the check in process we encountered a small problem which after the help of the Front Office Manager, Mr. Bunnik, was immediately resolved. He was extremely kind, helpful and professional.

As we arrived a bit early our booked room was not yet ready and the staff did not want us to wait too long for it so we were upgraded to one of their signature Willard rooms which are a lot bigger than the normal rooms.
Our room had a large marble bathroom with separate sink and shower. The bedroom had a large King sized bed and next to it was a sofa and a small seating area. We did not really have a view but that did not matter to us.

At that time WiFi internet was not free of charge and it was a bit on the expensive side. The chief concierge was extremely kind and helped us planning our short holiday to the point.

Overall a great hotel with superb location, concierge and staff. Rooms have an older décor but are very luxurious.

Room Tip: Willard Rooms are very big for US standards
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2014

The Willard is a truly grand hotel. From the portico to the majestic lobby, from the moment you walk in the door, you feel you have arrived. The hotel is located next to the Dept. of Treasury, only a few short blocks from the White House. The decor is quite traditional which is a perfect fit for the architecture and neighborhood. We booked through Amex Platinum Fine Hotels and enjoyed terrific breakfast at the Cafe du Parc as well as a $100 food/bev credit which we used at the charming and chic Round Robin Bar. The staff had already arranged a room upgrade for us (as part of the Amex program) but when they saw I was traveling with my children, they upgraded us several categories higher to a suite, at no additional charge. Such a lovely gesture. Although the hotel is formal, the staff was very friendly to our young boys and our room - a junior suite - was sprawling. The bathrooms was renovated but small. Views from rooms along the front of the hotel are fabulous. Perfect DC hotel. Looking forward to visiting again soon.

Room Tip: Request a front facing room for the best view.
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Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee, United States
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 12, 2014

DC on foot is so easy from the Willard EVERYTHING is right there. Beautiful views, very nice rooms, clean, extremely helpful staff, comfy beds, no noise and you never know who'll be staying there. Wonderful home base for sight seeing in DC.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2014

My wife and I spent one evening here after a company function in the city. We generally stay at 4 star hotels and this was our first 5 star experience.

I'll start with the good stuff. The staff we interacted with were all friendly and helpful. The room was clean and bug free (we always check, better safe than sorry). Our room faced Pennsylvania Avenue and it was amazingly quiet. We did not hear any road noise from outside or guests in their rooms or in the halls. We had breakfast at the café and it was very good.

Now the underwhelmed part. When we arrived at the hotel, nobody helped with our bag. It was only one medium sized bag, but we took it from valet to room ourselves, which surprised us. The website says the Deluxe King room is 425Sq Ft, I did not have a tape measure but it seemed much smaller. The room description included a bidet and one was not present. The shower had great pressure, but never got hot. The bathroom was smallish and did not include hand soap, and there were no trash bags in the cans. My wife tried to set the room temperature above 72 numerous time, but it never budged.

Some of these things seem "nit picky", but for the price and being a 5 star hotel we were surprised by the lack of attention to detail. We had a good time, but next time I need a room in D.C. I think we will book elsewhere.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review, January 13, 2014
Thank you for choosing to stay at the Willard InterContinental Hotel. We value your opinion as it helps us identify areas to improve. Our business is a world of details and we can not miss any of them. We will continue to raise our bar each day. It is good to know that you appreciate our hotel location and staff service however we obviously fell short in certain aspects of maintenance in the room. I would be delighted to handle your next stay in DC and will personally ensure it is a memorable one. I may be reached at patrick.birchall@ihg.com. We sincerely appreciate your constructive feedback and hope you allow us to regain your trust in the Willard in the near future.

Sincerely,

Patrick Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Washington DC
#7 Family Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#10 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Since 1850, the name Willard has epitomised the grand hotel concept in the nation s capital. Today, Willard InterContinental Washington continues the tradition in landmark style. Located just two blocks from the White House and the National Mall, the hotel is convenient to government and business offices, shopping and many must-see sights. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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