I live in a city with nine of the 10 largest hotels is the World and travel extensively , using upscale and luxury brands.
The service here is fine, but I am a Royal Ambassador with Intercontinental, and this is just a case of the pictures not matching the experience.
I was given a 2 step upgrade to a suite, but I felt it was dated. In addition I found 2 used mini bar liquor bottles behind the couch, telling me the place isn't cleaned thoroughly.
For a top tier brand, this is just an average offering. I am grading this as if it is a 5 star property, so take that rating how I offer it. For example I would rarely if ever give a 4 star hotel a 5 rating.
This is a 5 star hotel but does not act like it.
I had to call downstairs to ask for the fruit basket that should have been in the room, and I had to wait past the usual check in time. For an RA, this should have generated some type of complimentary treatment. None was offered.
There are better hotels in DC, and while I would not say I would never stay here again, it's just disappointing for a hotel with such a great location.
- Also Known As:
- Willard Intercontinental Washington Hotel
- Willard Intercontinental Washington Hotel Washington Dc
- Intercontinental Washington Dc
- Intercontinental Hotel Washington Dc
- Official Description (provided by the hotel):
- Since 1850, the name Willard has epitomised the grand hotel concept in the nation s capital. Today, Willard InterContinental Washington continues the tradition in landmark style. Located just two blocks from the White House and the National Mall, the hotel is convenient to government and business offices, shopping and many must-see sights. ... more less
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