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“Lovely hotel, but. . .” 4 of 5 stars
Review of Willard InterContinental Washington

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Willard InterContinental Washington
4.5 of 5 Hotel   |   1401 Pennsylvania Ave. NW, Washington DC, DC 20004 (Downtown / Chinatown)   |  
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Ranked #11 of 130 Hotels in Washington DC
Solana Beach, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Lovely hotel, but. . .”
4 of 5 stars Reviewed April 8, 2013

We stayed at the Willard end of March, 2013. It is a lovely hotel in a perfect location for those wanting to visit the National Mall & other sites (2 blocks from White House), plus it's a very historical hotel (term "lobbyist" coined here). We booked a few months in advance since we were trying to time it for the Cherry Blossoms. Weather did no cooperate, however. Because I booked (2 king rooms) in January, we got a very good deal, otherwise this hotel is pricey. The staff & service were excellent. The rooms were always clean and very quiet. BUT. . .be prepared for the prices for breakfast in the hotel (we ate all our other meals out). The continental breakfast in the lobby is $10/per person for fruit, pastries & coffee. hmmm. . .could walk across the street to Starbucks and get the same thing for half the price. We found out the hard way that the breakfast buffet in the café required reservations. It is upstairs, cramped and $25/per person which does not include an omelet bar or much other than the mundane fare. We were not impressed. The other issue I have with this majorly upscale hotel is the fitness center. It is the size of a postage stamp (the hotel seems to have spent their money & square footage on the Spa adjoining). There are bikes & treadmills, but try to do any free weights or stretching and you better hope you are the *only* person in that area, since there is no room for anyone else! The stretching mats (yoga mats) are absolutely filthy and the roller (1/2 size even) looked like a dog had chewed it up. No cubbies to place any jacket or room key or anything. We were there 4 mornings and it was crowded whenever we went. Other than the above, I would recommend this hotel if you book early and get a deal on the rooms!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,286 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
locust grove, va
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2013

The Willard is international in much more than ownership. It is a typical 19th century northern european hotel with a great location, except the rooms are larger. The view from the 8th floor or higher is spectacular but there is only one small window per room, that's what you get with 19th century architecture. The famous bar and the restaurant Cafe du Parc are also small. The restaurant oddly requires climbing a flight of stairs after being checked-in. The staff is very friendly, they know your name and most speak English as a second language. However , being quick to say yes we will doesn't always get the job done; almost two hours to remove the dinner tray. The room service meal was the best we have ever had, soup arrived hot, meat was prefectly cooked and setup service was outstanding. The beds and bedding are also best we ever had in a hotel, but the rest of the furniture, while clean, is not coordinated and looks like the 1960s. The room was flawlessly clean. The Willard would be a 5 star in Europe but lacks some of the expected features of an American hotel including the normal ADA features of many modern hotels.

Room Tip: Unless someone else is paying, you need to stay above the 6th floor to take advantage of the view.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1401HotelManager, Manager at Willard InterContinental Washington, responded to this review, April 11, 2013
Dear DoctorPete,

Thank you for writing such a glowing review. In reading your comments, it sounds like you thoroughly enjoyed your stay and have a great appreciation for architecture. The current Willard Hotel was designed by Henry Janeway Hardenbergh who also designed the Waldorf-Astoria. Your positive comments will be passed along to the room service team. The chef will be very happy to see your comments as well. We appreciate your wonderful feedback and hope to see you at the Willard in the near future.

Regards,

James Ryan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Top Contributor
53 reviews 53 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 8, 2013

After much research and debate, we chose The Willard for our four day, three night visit to DC. We wanted a hotel that was close to the Mall and full of history and the Willard did not disappoint!

We arrived April 3 (busy week, spring break for most and peak of Cherry Blossom Festival) and the price per night was high, but this was the case for mostly every other hotel. Each night inlcuded a $30 breakfast expense per person and could be used at either Cafe du Parc or room service dining. Our flight came in early morning and when we arrived at 10:30 to try and check in we thought we'd have no chance. But luckily, a room was available on the sixth floor and we jumped at it. We dropped our bags, got a map of the area from the front desk and began our tour of the mall.

The hotel is in a perfect location. It's a block from the National Mall, a block from the White house, and about ten blocks from Chinatown. I couldn't have asked for a better location. We walked to everything we wanted to see (with the exception of Georgetown, which we took a cab to).

The hotel is older, however, I feel it's been kept up nicely and has some modern touches (flat screen tvs, mini bar in room, safe in room). We stayed in a standard king room and felt it was more than adequate for our needs. It was clean and spacious and housekeeping did a great job every day. I only have two complaints. 1 - they need to do something about temperature control in the guest rooms! We were unable to get the room cool enough to sleep comfortably. It was fine in the end (never got below about 70 in the room), but we ended up sleeping without the comforter most of the time. 2 - They charge $10.95 a day for wifi. I complain about this charge at every hotel. If I'm paying over $300 a night to stay in your hotel, you should show me the courtesy of offering free internet access.

Cafe du Parc was fine enough and we enjoyed peeking into the ballrooms when the staff was setting up events (gorgeous!). The hotel is rich with history and it shows. We thoroughly enjoyed our stay and will return on our next trip to DC.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1401HotelManager, Manager at Willard InterContinental Washington, responded to this review, April 10, 2013
Dear MichiganderTravelers,

Thank you for your lovely comments. We are thrilled to see that you thoroughly enjoyed your stay over the Cherry Blossom Festival. Thank you for your positive feedback and great recommendations regarding the Willard InterContinental and our surrounding neighborhood. We look forward to hosting you on your next visit to Washington, D.C.

Regards,

James Ryan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tx
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

I have stayed in a few different suites at the Willard Intercontinental and they are all beautiful, clean, elegant and comfortable beds.
Room service is good, staff is friendly, I can't say luxury enough. The rooms have beautiful antiques, it makes you feel like your staying in the White House! And speaking of, your so close to the White House and all the monomunents.


Perfect location!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1401HotelManager, Manager at Willard InterContinental Washington, responded to this review, April 10, 2013
Dear mj79Tx,

Thank you for your elegant comments regarding the Willard InterContinental Hotel. We are thrilled that you have compared us to our next door neighbors. Our location is within walking distance to local attractions which is convenient for our guests. Thank you and we hope to see you back in our Nation's Capital soon.

Regards,

James Ryan
Hotel Manager
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Pointe-Claire
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 8, 2013

We were there for a ramantic easter weekend my husband and I. This landmark hotel has a magnificiant decor, room are as nice and the rest of the hotel and yet at a very reasonnable price when compared to let say, the same type of hotel in Manhattan. Walking distance from the White House and the mall. The big bus tour stop just in front of the hotel - no need for a car when you fly to Washington DC.
The restaurant Café de Paris was a great place to eat with delicous meals and great staff. Definitely a place I would recommend.

Room Tip: room finishing with number x40 seems to be a little bit larger since they have a bay window...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1401HotelManager, Manager at Willard InterContinental Washington, responded to this review, April 10, 2013
Dear michel_josee,

Thank you for your complimentary feedback. We are delighted you were able to spend your romantic weekend at the Willard InterContinental over the Easter holiday. Your positive comments will be passed along to the Cafe du Parc team. We look forward to welcoming you back in the near future.

Regards,

James Ryan
Hotel Manager
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Juno Beach, Florida
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 43 cities Reviews in 43 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 8, 2013

We just stayed for 2 nights at the Willard for a wedding & enjoyed it very much. We had a very favorable rate due to wedding which helped since Cherry Blossom festival & spring break was keeping DC very busy & pricey. Our room was very clean & spacious. The staff was very polite & accommodating. I would definitely return for another visit to DC. It's close to the Mall & monuments which made it a great base.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1401HotelManager, Manager at Willard InterContinental Washington, responded to this review, April 10, 2013
Dear guavabean,

Thank you for your wonderful comments. We are happy to hear that you enjoyed the wedding very much. Cherry Blossom season has arrived and the blossoms are in full bloom as I write. They are nicer than ever, another excuse for you to come back and enjoy the Willard InterContinental!

Regards,

James Ryan
Hotel Manager
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Livermore, California
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 8, 2013

We spent 7 days at the Willard for a family vacation during spring break (2013) and had a terrific experience in this hotel. It's a beautiful property rich with history and amenities but most notable are the fantastic staff that couldn't seem to do enough for us. They always had a smile and a positive attitude. I would definitely come back to the Willard if I have the chance.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1401HotelManager, Manager at Willard InterContinental Washington, responded to this review, April 10, 2013
Dear AndrewS11,

Thank you for your pleasant comments. We are glad to see you enjoyed your week long stay with us. We are very fortunate to work in such a property filled with enthusiastic employees whose mission is to satisfy every guest. Should your travels bring you back to Washington, we hope you choose the Willard InterContinental once again as your hotel of choice.

Regards,

James Ryan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#11 Romantic Hotel in Washington DC
#14 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Official Description (provided by the hotel):
Since 1850, the name Willard has epitomised the grand hotel concept in the nation s capital. Today, Willard InterContinental Washington continues the tradition in landmark style. Located just two blocks from the White House and the National Mall, the hotel is convenient to government and business offices, shopping and many must-see sights. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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