The Willard is a gorgeous hotel, with top-notch decor and an awesome location (right next to the White House!). But, what really made our stay was the wonderful staff. From check-in, until our departure, everyone at the hotel went out of their way to make our stay special.
We went to the Willard for my husband's 30th birthday. I wanted the weekend to be relaxing and stress free. The hotel (especially Karan Patney!) went above and beyond to make that happen. They set up a beautiful five course custom (vegan) meal at the Cafe du Parc, with printed menus with our names on them and some of the best dishes we have ever had. And, at the end of the meal, the waiter brought out champagne and a birthday card signed by the kitchen staff. It was very sweet and more than I could have hoped for. It has been a few weeks and I am still thinking about the meal we had there.
I found the Willard to be a great place to recharge. Our room was beautiful, clean, comfortable, and quiet. But, I think what makes the Willard such a special place is how much they care about their customers. The only regret I have is that we couldn't stay longer.