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“Great staff and superb service!” 5 of 5 stars
Review of Willard InterContinental Washington

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Willard InterContinental Washington
4.5 of 5 Hotel   |   1401 Pennsylvania Ave. NW, Washington DC, DC 20004 (Downtown / Chinatown)   |  
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Ranked #12 of 133 Hotels in Washington DC
Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Great staff and superb service!”
5 of 5 stars Reviewed February 9, 2013 via mobile

From the moment we walked in until the moment we left, the charming, international staff made us feel special! Our room was lovely, the harpist in the lobby was delightful, and the barista at Cafe du Parc was adorable -- he just needs a helper! We will be back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,360 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2013

I booked a junior suite to celebrate my wife's birthday. I was more than caught off guard when the front desk manager upgraded us to the Oval suite. It was nothing short of breathtaking with views of the Washington Monument, Capitol and Pennsylvania Ave. As others have mentioned, the hotel is steeped in history and it is a joy to walk its hallways and corridors. The location along with the customer service is unparalleled. Beautiful hotel, top-notch service, adjacent to the White House. What more could one ask for?

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
106 reviews 106 reviews
38 hotel reviews
Reviews in 26 cities Reviews in 26 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 8, 2013

This is a beautiful hotel with a lot of charm. Hotel location is great right in front of Pennsylvania Avenue. The lobby is magnificent. Our room had a great view of some of the features of the mall, including the top of the Washington Monument and the Lincoln Memorial. The room was clean and comfortable. Staff was very attentive and friendly, as we were celebrating my birthday, they even left us a little gift in the room. We ordered room service for breakfast and the service was very good. Prices are steep and as such you would demand close to perfection. The room looked a bit dated, and the light fixtures were really old. You can tell the light switches are from the reopening back in 198-something! and as I said, when you pay top dollars you expect nothing but the best.

Room Tip: Any room with view to Pennsylvania Av. We were on the 9th floor.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Top Contributor
127 reviews 127 reviews
51 hotel reviews
Reviews in 34 cities Reviews in 34 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed February 8, 2013

This hotel has been on my hotel bucket list, and I was supposed to stay here two years ago but ended up having chemotherapy instead. When a meeting came up at a nearby hotel, I jumped at the chance to stay here. I got a nice deal on a deluxe king room. It was in a corner and had two sets of windows a decent view. The room was quite spacious and completely quiet. I slept like a baby, as the bed was extremely comfortable. The desk clerk was very informative, and check-in was efficient. I didn't get my promised newspaper each morning, but that was no big deal. I also didn't get turndown service. maybe you have to call? The coffee maker could be replaced. It looked very old, but it made great coffee. All in all, I lover the hotel and hope to come back.

Room Tip: I think the rooms ending in 01 are corners.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 7, 2013 via mobile

I had the opportunity to stay at this beautiful hotel for a few nights and I had a great time. The place is just magnificent, both full of American history yet modern and contemporary. A great place, no doubt I'll come again.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 7, 2013

The Willard Hotel helps set high standards for 5-star hotels.

The service, room, location and dining all exceeded our expectations, even for a 5-Star hotel. The hotel itself is rich with history, Concierge made excellent restaurant and entertainment recommendations, bell-hops went above and beyond and the rooms were beautiful. Only steps away from The White House, it goes without saying, but I will say it anyway, if you're looking to get around by foot, The Willard is the place to be.

This hotel is worth every penny.

Room Tip: The historic Round Robin is opposite the front-desk and is certainly worth visiting for an after-din...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman, Oklahoma
Top Contributor
165 reviews 165 reviews
18 hotel reviews
Reviews in 73 cities Reviews in 73 cities
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed February 6, 2013

I have stayed here serveral times and are never disappointed. Be sure to visit the historic Round Robin Bar and say hello to Jim Hawes. Jim has been featured in serveral Washington Post stories, he has been with the Williard since it re-opened in 1985, and is friendly and makes great cocktails. Take in the pictures on the wall of the bar, walk the Peacock Alley, see the conference rooms downstairs. Even if you do not stay, have a cocktail in the bar and walk the lobby and the history exhibit.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#10 Romantic Hotel in Washington DC
#14 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Since 1850, the name Willard has epitomised the grand hotel concept in the nation s capital. Today, Willard InterContinental Washington continues the tradition in landmark style. Located just two blocks from the White House and the National Mall, the hotel is convenient to government and business offices, shopping and many must-see sights. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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