The Willard is beautiful and elegant. The front desk staff was extremely helpful and courtious. We checked in on December 29th, the front desk clerk's tag read "in training" yet he was very knowledgeable, helpful and courtious. He asked if it would be ok if we could wait 20 minutes to ensure that our room was clean and available, he read my concerned expression, as my husband and I wanted to get dinner before seeing a play at the National theatre and we were running late. Within a few minutes we had our room key. The room was spacious and clean. The pillows were fantastic. We ate dinner at the Occidental which was wonderful and the breakfast buffet at Cafe du Parc was incredible. Our only slight disappointment was after my husband had handed our parking valet ticket and a tip to a gentlemen someone else had asked, "where's tip?" my husband said he handed it to the gentlemen and they repeatedly asked "where's tip?" Other than that the hotel staff, dinning, accomodations were all exceptional.