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“Classy, ornate, well maintained hotel - nicer than expected” 5 of 5 stars
Review of Willard InterContinental Washington

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Willard InterContinental Washington
4.5 of 5 Hotel   |   1401 Pennsylvania Ave. NW, Washington DC, DC 20004 (Downtown / Chinatown)   |  
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Ranked #10 of 133 Hotels in Washington DC
Certificate of Excellence 2014
New York
Top Contributor
75 reviews 75 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
“Classy, ornate, well maintained hotel - nicer than expected”
5 of 5 stars Reviewed December 3, 2012

I was here for a Wedding in Sept 2012.

Its an older classy hotel, and nicer than any of the other Intercontinental Hotels Ive been to. Most of the others seem to be 3-4 star hotels that are a bit worn. Personally, I'm not a huge fan of the Intercontinental/IHG Hotel chain (which includes Holiday Inn), but this is a very nice place. I usually prefer startwood hotels like the W next door, but the wedding party was staying here.

The rooms are quiet, clean, and comfortable. The service was attentive and very good overall. I didnt spend much time using the hotel facilities. If you are getting a good rate, this is a great place to stay, albeit it may be a bit expensive.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,525 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
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  • Czech first
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  • English first
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English first
Frankfurt, Germany
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 2, 2012

..as the Hotel tells on their very own Website about the important Role of this Hotel in the Past. We arrived, nobody cared. Handing over the Key i was told the Car had Damages and gone they were. Check-In was ok, as a RA we got an Upgrade..Lets see about that. Elevator to the Floor, Doors opened, looooong empty Floors, one could get lost in there! A very loud - broken - Ice Maker and there we were, our Room! Nice Room, indeed! But the Bathroom was kinda..empty! Like left Side: Washbasin, right Side: Shower (no Shower, a Bathtube)..Middle: Toilett...And in between about 4 Meters of empty Space...Dont ask me, but that is really not making sense to me!
The Location is fantastic, leaving the Hotel, turning right and there you are, White House! But still, not for the Price and not for the old Hotel..Not again

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Delaware, United States
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 30, 2012

You can't go wrong by staying at the Willard when in Washington, DC. Everything is within walking distance - great restaurants, the Metro, the Smithsonian, and many great shops.
Remember to look up when in the lobby for the seals of the states. The receptionist was very informative about the history of "lobbists".
If you enjoy a long, warm, soaking bath, the Willard has the best old tubs! Before you leave, take a peek into the Willard Room and recall the movies that featured this beautiful hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage AK
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 30, 2012

This is a beautiful historic old hotel that lives up to its name. We were traveling with our daughter so we upgrated to a suite, definitely worth the money considering this was DC. We had 2 large rooms with 2 separate bathrooms and breakfast included. All of the staff were very friendly, their historic bar was a little small but their breakfast buffet was excellent. Great location to be in the middle of everything to see DC.

Room Tip: Ask for a higher room facing west to see the Washington monument out your window.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malibu, CA
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 28, 2012

Stayed with my husband for business. It was lovely but no matter how you slice it, it is old. Just depends on whether charm or new is what you want. Easy central location but local cafes on the ground floor are not good. Really not good.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aiken, SC
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 24, 2012

Perfect location, incredibly beautiful lobby, everything you could ask for; but the best part is this past weekend our room was late getting ready - and they gave us an incredible room - the Theodore Roosevelt Suite. What a thrill for us and our grandson who we were treating to a night in a DC hotel. We like to try different hotels, restaurants, etc. but from now on we will not bother with any of the others.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Altos, California
Top Contributor
51 reviews 51 reviews
50 hotel reviews
Reviews in 35 cities Reviews in 35 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed November 22, 2012

The Willard is tops for location in the crowded DC hotel scene and the staff if not busy- do go out of their way to be helpful. Its still has the the old world charm in its public spaces including the lobby and little coffee shop on the kern. However rooms are not consistent- given age of the hotel is, be sure to get a renovated room which has been redone. Be wary on what room you get and it being DC- depending on the day the price/night can fluctuate wildly.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Willard InterContinental Washington, responded to this review, December 5, 2012
Dear rammenon,

As always we are glad to read feedback from one of our valued guests. Thank you for the kind comments regarding our staff. However, please accept my apologies for falling short of your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Romantic Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#11 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Since 1850, the name Willard has epitomised the grand hotel concept in the nation s capital. Today, Willard InterContinental Washington continues the tradition in landmark style. Located just two blocks from the White House and the National Mall, the hotel is convenient to government and business offices, shopping and many must-see sights. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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