Stayed here last night. Booked the room through Bookings about 2 weeks ago, which was a similar price as booking directly on the hotel website. The weekend rate for most of the hotels in DC this weekend was less than half of the price of the weekday rate. Not sure if this is normally the case though.
So let's start with the positive things. To be fair, I must say, the room was in a decent condition in terms of cleanliness and furnishing. Great water pressure and fast drain in the shower. The location was not bad either, though about 45 minutes walk to the White House and Washington Memorial, it is a less than 10 minutes walk from Union Station, and the Capitol Hill. The lobby is quite nice, and the bellmen were all very courteous when storing our luggage for us.
However, the front desk staff that assisted us with checking in were TERRIBLE. First, we arrived at around 1:30 pm and was told that rooms were not ready and we should return at around 3-4pm. No problem, we understood, and this particular front desk person was ok. So off we went to grab lunch and then sight see, and ended up returning to the hotel at around 8:30. We indeed intended to return to hotel at around 3-4pm to check in, but because the hotel is about 20+ blocks to the "center" of the attractions (ie. The memorials and the White house), we did not want to walk 45 minutes back to check in just to turn right back to the attractions. So frankly, it is partially due to the (relatively) non-centralized location of the hotel, that we did not check in till after 8pm. Anyway, the front desk staff on duty was VERY unprofessional, which was a surprise to me given the courteous service of the bellmen and the professional appearance of the hotel. As soon as the staff entered my name to check in, it appeared that the two staff were having difficulty completing the process. The two of them then both left the front desk section leaving it empty, and the next guests who came a few minutes later wonder if anyone was working there. About 5 minutes later, one of them returned, and simply said to me "it will be a few minutes" and attended to the next guest. I had to ask if there was a problem with my reservation, the front desk guy said "no, it's not the reservation, we have to get it unlocked upstairs." Then with frustration in his voice, he said "its complicated!" As though I was bothering him by asking what was going on. Now call me crazy, but is a guest supposed to understand why the room had to be "unlocked"???
Next, the other staff returned, and without saying anything to me, went to another register. Both staff did not appear to acknowledge the fact that I was still standing there and waiting to be checked in. Sure, they could be still working on my "issue", BUT, good customer service dictates that you need to keep your customer informed during situations like this! So, how dare I ask the guy who came out first what was going on and who I was waiting on?! Flustered, the guy immediately said "Just one minute!". About a minute later, he asked for my ID and credit card and I was checked in.
So the three of us went upstairs thinking we had gotten the room we booked-double room with two double beds, only to find a single double/ queen sized bed in a tiny room. So we went back downstairs, and now we were told that they were completely sold out on rooms with two beds. So I questioned how that could be, since I had booked two weeks ago. The same rude guy who checked me in then found it neccessary to keep repeating the same sentance "we are completely sold out on rooms with two beds" over and over to me, without providing any more explanation. Then, the second guy stepped in, with his very "Queen" manner said that he had already called to send a rollaway bed upstairs because they "have completely sold out on rooms with two beds". Then I questioned why this wasn't told to us while checking in, so that we could make a decision whether we wanted to stay or not, he said, again in a very "Queen"ish, that he apologize for the "miscommunication error", and it is Booking.com who did not send hotel the room type request which is completely ridiculous since he had already acknowledged the need for a rollaway bed when I did not even show him my Booking.com confirmation page. I then pointed out that he should not be having an attitude as the error occured on the part of the hotel, and to be frank, it is no way to treat a guest even if it is guest's fault. He then denied having an attitude, but I'm sorry, when you work in hopitality, it is YOUR responsibility to interact with guests in such a way where you're not PERCEIVED an attitude from you. Period.
So after 6 hours of walking after getting off a 4 1/2 hours bus ride from NYC, we did not have the energy to venture out again at 9pm to look for another hotel; we accepted the rollaway bed, from the amazingly rude staff. Needless to say, I would NEVER stay at this hotel again. As a New Yorker, I often hear people talk about how rude New Yorkers can be, I want to introduce them to these front desk staff at Washington Court Hotel. They'll probably think that NYers are not so bad afterall.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.