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“Lovely property, great stay” 4 of 5 stars
Review of The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
4.5 of 5 Hotel   |   2100 Massachusetts Avenue NW, Washington DC, DC 20008 (Upper Northwest)   |  
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Ranked #34 of 130 Hotels in Washington DC
Austin, Texas
Top Contributor
71 reviews 71 reviews
59 hotel reviews
Reviews in 40 cities Reviews in 40 cities
47 helpful votes 47 helpful votes
“Lovely property, great stay”
4 of 5 stars Reviewed October 15, 2013

Starwood and the Luxury Collection have really stepped up their game with this property. My stay was three nights right as the Cherry Blossoms were in full bloom. The new SPG iPhone app showed my room type (upgraded) three days before check-in...which was pretty great.

My praise:
- Was upgraded to a Deluxe Suite which was incredibly spacious, comfortable and functional---big bathroom, big desk, TVs in both rooms. Room was clean and well kept. Towels in the bathroom are super soft and huge.
- They use Remede toiletries which is the same as Starwood's most upscale brand (really awesome stuff). Get a couple of sets to take with you for use at other hotels.
- Staff is incredibly accommodating, professional and on-point. One morning I asked concierge for collar stays. None. Later that day he stopped me as they had gone to Brooks Bros to stock up.
- Old school charm (dark woods, florals) that I like every-so-often.
- Strong WiFi (although at a cost for everyone other than Platinum members)
- Great area of town - steps from Metro, tons of wonderful restaurants and a CVS.
- AC is strong and gets cold (for those of use who like that).
- I can see how light sleepers may have some trouble. Being in a major urban area, there's a lot of noise, but the windows could use re-sealing.

Areas of Improvement:
- Pillows are mega soft feather. If you really need a supportive foam pillow, bring it yourself (bc they don't have it).
- While I appreciate the "complimentary continental breakfast"...it's really underwhelming here. For $10 extra, you can get full breakfast which adds only watery eggs, potatoes and bacon sausage. Not worth it.
- Wine reception on Tues for Gold/Platinum members. They could really take this up several notches to make the frequent stayers feel at home.

One last piece of advice. Lock your hotel door when you're in your room. Specifically, know that they have a great turndown service. Let's say, maybe, you're taking a shower in your room and you've neglected to lock the door (and/or put up privacy sign). If you're in the shower, and you're startled by a noise in your room, you may step out of shower to check out said noise...and there may (just may) be a maid in the room turning down your bed. Oh my stars!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 22, 2013
Your review has certainly made us smile and we appreciate you taking the time to share with everyone exactly the areas that made your stay at The Fairfax at Embassy Row so enjoyable. It is our goal to create the most memorable experiences for our guests and going the extra step to ensure their needs are met is our priority. We’re thrilled that you acknowledged the efforts of our staff. We also appreciate the fact that you alerted us to areas that need improvement and we will discuss with management the best ways for us to continue to elevate the experience for our guests. It would be our pleasure to welcome you back for another great stay and we thank you for your gracious review.
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896 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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English first
Vancouver, BC
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 13, 2013

We stayed here for three nights and found that the hotel is in an excellent location. Close to Dupont Circle with lots of restaurants to choose from. The hotel room was quite large and the bathroom had a nice shower area. The bed was very comfortable. The a/c worked fine and was quiet. The staff were very pleasant and helpful with maps and directions. Free WiFi is not included. I would stay here again.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 14, 2013
It certainly sounds like your visit to Washington, DC was made complete by your stay at The Fairfax at Embassy Row, and that makes us very happy. We love hearing that every aspect of your stay was comfortable and accommodating and we look forward to welcoming you back very soon. Thank you for your review.
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Montville, New Jersey
Top Contributor
214 reviews 214 reviews
25 hotel reviews
Reviews in 84 cities Reviews in 84 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed October 10, 2013

We were there for a wedding. Very nice room (expensive). Valet parking is $40 / day.

The only restaurant is the bar - menu is fairly limited. Food (dinner) was just OK - not prepared as described on the menu. Their restaurant is only open for breakfast

WiFi is also expensive.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 14, 2013
Thank you for taking the time to point out the areas of your stay that you enjoyed, and also those that need our attention. The Fairfax Grille & Lounge has recently undergone some wonderful changes and has become our primary dining establishment within The Fairfax at Embassy Row, offering an extensive lunch and dinner menu to our guests. We do hope you enjoyed the wedding you attended and we appreciate your comments. Please come and stay with us again soon.
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Danbury, Connecticut
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 10, 2013

Fantastic hotel in an excellent location. From the doorman to the front desk to the porter, they all make you feel like they've been waiting for you to come home. We've stayed here for years and the rooms are consistently of a good size, clean and with plenty of amenities. The lounge is a great setting for before (or after) dinner drinks by the fireplace and the service is excellent.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 14, 2013
We absolutely love hearing from our loyal patrons and are so appreciative of your kind and gracious comments for our staff. Knowing that each and every time you have stayed at The Fairfax at Embassy Row, you have been provided with an exceptional experience makes us very happy. Thank you for sharing your enjoyment and we can’t wait to welcome you back!
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Akron, Ohio
1 review
5 of 5 stars Reviewed October 9, 2013

Wesley Tan was extremely helpful and professional. I was traveling with our County Executive and Assistant Director and Wesley helped to assure that everything went smoothly including check in. We had an early flight and Wesley cleared the way for an early check in.

On the other hand, Idelia, the bartender over charged us for drinks on our last day. One of us ordered a vodka by name (ketel one), but Idelia charged us the same price for well drinks. Maybe it's a language barrier, but we were charged $11.00 per drink for all. It's a beeautiful bar, but that was a disappointment.

Room Tip: Some of the king rooms are small, stick with a deluxe double.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 14, 2013
It’s always wonderful to hear that our staff goes above and beyond to create a memorable stay for our guests and your kind acknowledgement of their efforts will be our pleasure to share with them. We do regret that your experience in our lounge did not parallel with the rest of your stay and we will look into what may have created any confusion. Thank you for your kind review of The Fairfax at Embassy Row and we look forward to having you as a guest in the future.
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Newton, Massachusetts, USA
Top Contributor
398 reviews 398 reviews
59 hotel reviews
Reviews in 107 cities Reviews in 107 cities
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed October 2, 2013

We were here for a wedding. Being big fans of Starwood, we have to say this hotel was the best of both worlds -- local/boutique feel while also maintaining Starwood standards.

Location - great!

Rooms - small but very adequate and nicely appointed

Service - good

Ballrooms - very nice

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 9, 2013
It’s always wonderful to hear from our loyal Starwood patrons and learn that we have provided them with a stay that exceeded their expectations. At The Fairfax at Embassy Row, we work very hard to ensure that each of our guests leave feeling well rested and refreshed and we hope that you were able to fully enjoy the celebration you attended. Thank you for taking the time to let us know about your stay and we look forward to welcoming you back very soon.
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Charlottesville, Virginia
Top Contributor
168 reviews 168 reviews
21 hotel reviews
Reviews in 55 cities Reviews in 55 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed September 30, 2013

Staff is in total- doorman to front desk to concierge- really incredible. Late night, early morning, anytime. Concierge not only makes great recommendations (told me about Kramerbooks cafe with my late arrival- read separate review- WOW). Then he wanted to know if it was good. Quick check in, check out. Quiet rooms- ask for higher floors. Ideal? window on Massachusetts Ave.
Looking forward to next visit. They will "welcome back". Tried exercise room for first time which was good.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 9, 2013
We are so happy to learn that at all times during your stay with us, you were fully impressed by our staff, particularly our Concierge, and we are pleased that you shared how much their efforts made your experience memorable. The convenient location of The Fairfax at Embassy Row ensures that our guests can make the most out of their time in Washington, DC and we appreciate you mentioning it. Please come and stay with us again soon and we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Luxury Hotel in Washington DC
#26 Family Hotel in Washington DC
#26 Romantic Hotel in Washington DC
#29 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel 4.5*
Official Description (provided by the hotel):
The Fairfax at Embassy Row Hotel is a luxury accommodation in Dupont Circle by the White House, National Mall, and Lincoln Memorial. We have 259 guest roms, a grand ballroom, and several meeting rooms ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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