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“High praise for Wesley Tan” 5 of 5 stars
Review of The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
4.5 of 5 Hotel   |   2100 Massachusetts Avenue NW, Washington DC, DC 20008 (Upper Northwest)   |  
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Ranked #34 of 130 Hotels in Washington DC
Akron, Ohio
1 review
“High praise for Wesley Tan”
5 of 5 stars Reviewed October 9, 2013

Wesley Tan was extremely helpful and professional. I was traveling with our County Executive and Assistant Director and Wesley helped to assure that everything went smoothly including check in. We had an early flight and Wesley cleared the way for an early check in.

On the other hand, Idelia, the bartender over charged us for drinks on our last day. One of us ordered a vodka by name (ketel one), but Idelia charged us the same price for well drinks. Maybe it's a language barrier, but we were charged $11.00 per drink for all. It's a beeautiful bar, but that was a disappointment.

Room Tip: Some of the king rooms are small, stick with a deluxe double.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 14, 2013
It’s always wonderful to hear that our staff goes above and beyond to create a memorable stay for our guests and your kind acknowledgement of their efforts will be our pleasure to share with them. We do regret that your experience in our lounge did not parallel with the rest of your stay and we will look into what may have created any confusion. Thank you for your kind review of The Fairfax at Embassy Row and we look forward to having you as a guest in the future.
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895 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
Newton, Massachusetts, USA
Top Contributor
398 reviews 398 reviews
59 hotel reviews
Reviews in 108 cities Reviews in 108 cities
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed October 2, 2013

We were here for a wedding. Being big fans of Starwood, we have to say this hotel was the best of both worlds -- local/boutique feel while also maintaining Starwood standards.

Location - great!

Rooms - small but very adequate and nicely appointed

Service - good

Ballrooms - very nice

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 9, 2013
It’s always wonderful to hear from our loyal Starwood patrons and learn that we have provided them with a stay that exceeded their expectations. At The Fairfax at Embassy Row, we work very hard to ensure that each of our guests leave feeling well rested and refreshed and we hope that you were able to fully enjoy the celebration you attended. Thank you for taking the time to let us know about your stay and we look forward to welcoming you back very soon.
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Charlottesville, Virginia
Top Contributor
168 reviews 168 reviews
21 hotel reviews
Reviews in 55 cities Reviews in 55 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed September 30, 2013

Staff is in total- doorman to front desk to concierge- really incredible. Late night, early morning, anytime. Concierge not only makes great recommendations (told me about Kramerbooks cafe with my late arrival- read separate review- WOW). Then he wanted to know if it was good. Quick check in, check out. Quiet rooms- ask for higher floors. Ideal? window on Massachusetts Ave.
Looking forward to next visit. They will "welcome back". Tried exercise room for first time which was good.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 9, 2013
We are so happy to learn that at all times during your stay with us, you were fully impressed by our staff, particularly our Concierge, and we are pleased that you shared how much their efforts made your experience memorable. The convenient location of The Fairfax at Embassy Row ensures that our guests can make the most out of their time in Washington, DC and we appreciate you mentioning it. Please come and stay with us again soon and we thank you for your review.
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Atlanta, Georgia
Top Contributor
60 reviews 60 reviews
40 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 30, 2013

When I walked into this hotel with an unassuming entrance foyer, I must say that my expectations were not excessive. Starwood properties are generally nice, and provide a nice "floor" for quality standards. To be perfectly honest I was a bit put off by the more dated elements of the hotel. The pictures that I saw led me to assume that there might be some wear&tear.

The hotel was simply gorgeous and classy. There was a wonderful-sounding grand piano, and there were lounge areas within the first floor beyond the small lobby.

What makes this a luxury hotel? The staff. My party received outstanding service from Katie, who was the night manager at the hotel. We came in with a million questions, and she was able to help with every single issue without breaking a sweat. This level of customer service permeated through other staff, from valet who worked relentlessly in the DC heat, to the front desk greeters who kindly remembered my name and our last conversations.

The room itself was a step above. Supremely comfortable bed, large bathroom with a thermometer gauge for the water temperature (a first), and even a robe to change into. The location of the hotel was great - close to Dupont Circle, but that extra block away means it's quiet and unassuming. Highly recommended hotel and staff.

Room Tip: I'd recommend having a conversation with the staff about what type of room best suits your needs...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 9, 2013
Our staff genuinely enjoys interacting with our guests and providing them with stellar service each and every time and we’re pleased that your experience included that from start to finish. It’s wonderful to hear that you enjoyed our luxurious amenities like our Frette robes and Signature beds and we appreciate the time to took to share your comments. It would be our pleasure to welcome you back for another great stay very soon and we thank you for your review.
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 27, 2013

When I say "surprisingly," I mean that in the old days in Washington, this was one worn out hotel! I lived in DC for many years and, trust me, this was a dowager of a hotel, known for it's history (lots of famous political types lived here when it was mainly apartments "back in the day" and lots more used to frequent its restaurant) but as a hotel it was long of tooth. I stayed here once several years ago when I believe it was a Westin and it clearly had become a block booking, meeting type of place. This past week, I stayed here because the Jefferson was full, and I was looking for something in the neighborhood and thought, "why not?" since Starwood seemed to have upped it to more luxurious status (plus I found a great rate online.) I was genuine surprised at how nice the room was, how large it was, how clean and decently appointed. Staff was friendly and thoughtful. On the negative side, the damn Wi-Fi charges which always set me off, but I knew it when I booked. Business center charges were also a bit off-the-charts, especially printing. And the bar scene was disappointing. Cube dwellers from flyover states in town for a meeting. But on the whole, a pleasant surprise. No, it's not the Jefferson, but you could do a lot worse plus it has a lot more rooms to fill, so you're more likely to find some decent deals online.

Room Tip: It's a typical old building and the rooms are all different. My first one was large and beautif...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 1, 2013
Thank you for choosing to stay at The Fairfax at Embassy Row and we appreciate your kind compliments regarding the improvements and upgrades that have made our hotel an exceptional place to stay. We’re thrilled that we were able to impress you and create an experience that was memorable. We would consider it a privilege to welcome you back for another great stay and we thank you for your review.
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des moines, iowa
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 25, 2013

Just returned from a long weekend stay at The Fairfax. We had a Deluxe Room on the 6th floor with two queen beds and the room was spacious with a beautiful view of Embassy Row. The beds were truly comfortable. We really enjoyed how friendly and helpful the staff were at every encounter. The location couldn't be better for walking this amazing city. Surprisingly, the hotel bar was a pretty hopping place! The bartender was, like every other staff person at The Fairfax, very friendly and accommodating.

Room Tip: Definitely splurge for the upgrade to a Deluxe room - the extra space makes it just that much more p...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, October 1, 2013
We are delighted to learn that your stay at The Fairfax at Embassy Row was so enjoyable! Our centric location makes it easy for our guests for take advantage of all the amazing boutiques, eateries and museums in Dupont Circle and beyond and we’re happy that your long weekend included so many of them. Thank you for your kind words for our staff. It would be our pleasure to welcome you back in the near future!
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Oakland, California
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 20, 2013 via mobile

Just back from a couple of days at the Fairfax; it was a lovely hotel, but not without it's flaws. On the plus side, I was very impressed with all staff that i encountered--they were friendly, professional, and helpful. I had an amazing suite--not much of a view, but that's common in DC. Very nice amenities in the bathroom, too. Fantastic Embassy Row/Dupont Circle location.

On the minus side, the decor was a bit to grandmotherly for my taste. More seriously, one has to walk up a short flight of stairs from reception to the elevators. The bathroom was aging...and not all that gracefully.

All in all, I'd definitely stay here again, but it was not up to the standard of Luxury Collection hotels like the Ivy in Minneapolis or the Palace in SF. Certainly nicer than your typical DC area Westin, however.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, September 25, 2013
We certainly understand that classic and traditional decor may not be for everyone and we thank you for sharing your perspective regarding your recent stay at The Fairfax at Embassy Row. It makes us very happy to hear that our dedicated staff fully impressed you. Please note that a handicap accessible lift is available for any of our guests that cannot use the stairs in our lobby. We hope this bit of information will help with any future stays and we look forward to having you as our guest very soon. Thank you for your review.
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Additional Information about The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Luxury Hotel in Washington DC
#26 Family Hotel in Washington DC
#26 Romantic Hotel in Washington DC
#29 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel 4.5*
Official Description (provided by the hotel):
The Fairfax at Embassy Row Hotel is a luxury accommodation in Dupont Circle by the White House, National Mall, and Lincoln Memorial. We have 259 guest roms, a grand ballroom, and several meeting rooms ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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